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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 28, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 681 - 700 of 4,247

John

Site Experience Feedback

Oct 20, 2024

everything worked on the website

Leatherneck Lumbering

Site Experience Feedback

Oct 12, 2024

Great customer service, I had a kit missing a part. It was sent right away, no questions asked.


Post-Delivery Feedback

Oct 20, 2024

Everything was in this order, still waiting for a previous back ordered item

STG

Site Experience Feedback

Oct 20, 2024

Great love your shipping rates to Australia! Cheaper than other American sites

Online Shopper

Site Experience Feedback

Oct 19, 2024

Frustrated at out of stock items and the length of time items are out of stock

Pap

Site Experience Feedback

Oct 19, 2024

could not find red mini pen refills which are listed in catalogue

Alexa

Site Experience Feedback

Oct 19, 2024

The website... I liked it. I went right to the search bar and got my what I was looking for right away to the right page to help me and none of that bullshit AI generated results that I see on so many pen kit selling websites these days. The instant search to my pre-selected pen of choice: The Executive. It comes in a few different varieties. Fountain pen, for example, or roller ball if you prefer. I chose the gun metal finish as well as a really cool looking red wood call choco or something like that that I'm really excited about. The reason I went with the executive is actually not because I am some kind of afficionado, but because I have one and I like it a lot. And I would just like another. Also it's fun to make pens (as I'm sure you know, ha!). I appreciate the work you guys do with a deep gratitude and I'm not the only one. My experience with the website today, and my experience with Pen State Industries as a whole, has touched not only my life but the lives of so many around me. My children, my domestic partner, even my neighbors. Starving people. Sick populations. Manufactured viruses. The world we live in is suffering. The thoughts that torment me silenced only by the solitude in my pen spinning workshop. There, I am with myself and with my god. Together, you; there with me. By my side and providing for me. Granting me, divining upon me the simple opportunity to use your website and purchase the materials my growing inner creation so craves. If I had to describe my experience using this website today, my so-called "overall interaction with the website today," using only one word; that simple descriptor of something so much larger than ourselves or what we are blessed enough to witness; that summation of many small parts that make one whole; that one word to encapsulate the entirety of infinity. That word would be blissfully at peace, satisfied at last, and with a lasting feeling of inner sanctity. Ultimately, for better or for worse ... to fade. To erode; to dissipate. Energy changing forms, creativity released back into the greater beyond in the form of some other energy, leaving something lacking from where it had once been. In the mind of the humble pen turner, your addressor. And yet do you understand. Do you attain the help you seek, my dear reader, my colleague; do you find it in the survey results? The results of seven billion surveys, do you find it? So noble a cause, to seek any feedback - positive or negative - solely, even desperately, to find better understanding of the customer experience. Noble in your pursuit, gracious in your execution, elegant in your demeanor. As desperately you wish to improve your services, I wish to bestow the knowledge you need to do so. The feedback that will make the difference. The feedback that will answer the questions. That will mean something. But no matter how many pens we turn and how many cookware or whatever else the fuck yall sell still desperately I myself seek to assist in whatever way I can. Call it a life's mission, call it the ramblings of a crazy man, call it compulsion. But I knew something as soon as I turned that first pen. As soon as I made that first breakthrough. The website, as far as my experience or rather my "overall interaction" today could not possibly have been improved upon in any way whatsoever. I want to make that clear. Today, my experience here reminded me of why I do what I do. Why I pursue, and pursue, and pursue so far beyond the understandings of the public, the understandings of former friends, to even stray beyond the bounds of the love from one's own family. Because it means something. One day, one pen will be the last I turn. The beast, even then ... will it be satisfied? Myself, at last content with my own unknowing. A failure in pursuit of my passion, or a prisoner finally released; freed from the shackles of obsession? Well, I suppose that will by my own experience to inevitably reach. As far as the website being easy to use, yeah f

Rob B

Site Experience Feedback

Oct 19, 2024

Very pleased with my business through Penn State Ind. Always looking forward to my next purchase. Excellent quality merchandise!

Sarge

Site Experience Feedback

Oct 03, 2024

I showed one of the pens I made from the last order and she said that she wanted it so I returned to the web site to reorder. It was very easy to reorder the same items.

Rich

Site Experience Feedback

Oct 02, 2024

Updating my phone number put me into a loop that I did not know how to get out of. So I restarted my order from scratch to complete the sale. I don't know what button I'm supposed to push to complete an amendment to my account information.

Stevie D

Site Experience Feedback

Oct 09, 2024

This purchase was just as nice and easy as the others. I like the PSI selections and prices. The starter kits are a great way to add new pens to my inventory. Always a pleasure shopping here.


Post-Delivery Feedback

Oct 19, 2024

I have made several purchases in the last few weeks, and all have been great and on time. I will continue to make purchases when I need more supplies.

Barry

Site Experience Feedback

Oct 19, 2024

I found what I wanted with little trouble.

SMI

Site Experience Feedback

Oct 19, 2024

The website is decent and fairly fast. The shipping charges are a little excessive. Other merchants offer discounts on shipping above a certain amount.

penman

Post-Delivery Feedback

Oct 19, 2024

Bought Lighthouse kit. Wanted to buy the batteries as back up, but not in stock

PS_customer

Site Experience Feedback

Oct 19, 2024

Your shipping charges and shipping times SUCK. Amazon is two days and free shipping if you're a prime member. Why don't you have something like that?

OnFaas

Site Experience Feedback

Oct 19, 2024

VERY well designed website, easy to use instruction files and videos.

Pen1234

Post-Delivery Feedback

Oct 18, 2024

The quality of the lighthouse pens was less than expected. 3 of them wouldn't go together. After 2 if figured out that one of the tubes needed to be shortened. Unfortunately 2 of the pen are already pressed together.

noah

Site Experience Feedback

Oct 18, 2024

easy to use website

Gayter

Site Experience Feedback

Oct 18, 2024

Easy ordering and giant catalog of great pen kits

Joe H.

Site Experience Feedback

Oct 18, 2024

It's all good

Larry-the-Turner

Site Experience Feedback

Oct 18, 2024

The Penn State Industries website is easy to use, has a large variety of everything I require to produce fine quality writing instruments in my shop. My recipients are always impressed and value the quality of the workmanship of the pens, pencils and kitchen tools. They are a pleasure to make.