Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 681 - 700 of 4,247
John
Site Experience Feedback
Oct 20, 2024
everything worked on the website
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Leatherneck Lumbering
Site Experience Feedback
Oct 12, 2024
Great customer service, I had a kit missing a part. It was sent right away, no questions asked.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Leatherneck Lumbering
Post-Delivery Feedback
Oct 20, 2024
Everything was in this order, still waiting for a previous back ordered item
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
STG
Site Experience Feedback
Oct 20, 2024
Great love your shipping rates to Australia! Cheaper than other American sites
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 19, 2024
Frustrated at out of stock items and the length of time items are out of stock
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pap
Site Experience Feedback
Oct 19, 2024
could not find red mini pen refills which are listed in catalogue
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alexa
Site Experience Feedback
Oct 19, 2024
The website... I liked it. I went right to the search bar and got my what I was looking for right away to the right page to help me and none of that bullshit AI generated results that I see on so many pen kit selling websites these days. The instant search to my pre-selected pen of choice: The Executive. It comes in a few different varieties. Fountain pen, for example, or roller ball if you prefer. I chose the gun metal finish as well as a really cool looking red wood call choco or something like that that I'm really excited about. The reason I went with the executive is actually not because I am some kind of afficionado, but because I have one and I like it a lot. And I would just like another. Also it's fun to make pens (as I'm sure you know, ha!). I appreciate the work you guys do with a deep gratitude and I'm not the only one. My experience with the website today, and my experience with Pen State Industries as a whole, has touched not only my life but the lives of so many around me. My children, my domestic partner, even my neighbors. Starving people. Sick populations. Manufactured viruses. The world we live in is suffering. The thoughts that torment me silenced only by the solitude in my pen spinning workshop. There, I am with myself and with my god. Together, you; there with me. By my side and providing for me. Granting me, divining upon me the simple opportunity to use your website and purchase the materials my growing inner creation so craves. If I had to describe my experience using this website today, my so-called "overall interaction with the website today," using only one word; that simple descriptor of something so much larger than ourselves or what we are blessed enough to witness; that summation of many small parts that make one whole; that one word to encapsulate the entirety of infinity. That word would be blissfully at peace, satisfied at last, and with a lasting feeling of inner sanctity. Ultimately, for better or for worse ... to fade. To erode; to dissipate. Energy changing forms, creativity released back into the greater beyond in the form of some other energy, leaving something lacking from where it had once been. In the mind of the humble pen turner, your addressor. And yet do you understand. Do you attain the help you seek, my dear reader, my colleague; do you find it in the survey results? The results of seven billion surveys, do you find it? So noble a cause, to seek any feedback - positive or negative - solely, even desperately, to find better understanding of the customer experience. Noble in your pursuit, gracious in your execution, elegant in your demeanor. As desperately you wish to improve your services, I wish to bestow the knowledge you need to do so. The feedback that will make the difference. The feedback that will answer the questions. That will mean something. But no matter how many pens we turn and how many cookware or whatever else the fuck yall sell still desperately I myself seek to assist in whatever way I can. Call it a life's mission, call it the ramblings of a crazy man, call it compulsion. But I knew something as soon as I turned that first pen. As soon as I made that first breakthrough. The website, as far as my experience or rather my "overall interaction" today could not possibly have been improved upon in any way whatsoever. I want to make that clear. Today, my experience here reminded me of why I do what I do. Why I pursue, and pursue, and pursue so far beyond the understandings of the public, the understandings of former friends, to even stray beyond the bounds of the love from one's own family. Because it means something. One day, one pen will be the last I turn. The beast, even then ... will it be satisfied? Myself, at last content with my own unknowing. A failure in pursuit of my passion, or a prisoner finally released; freed from the shackles of obsession? Well, I suppose that will by my own experience to inevitably reach. As far as the website being easy to use, yeah f
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rob B
Site Experience Feedback
Oct 19, 2024
Very pleased with my business through Penn State Ind. Always looking forward to my next purchase. Excellent quality merchandise!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sarge
Site Experience Feedback
Oct 03, 2024
I showed one of the pens I made from the last order and she said that she wanted it so I returned to the web site to reorder. It was very easy to reorder the same items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rich
Site Experience Feedback
Oct 02, 2024
Updating my phone number put me into a loop that I did not know how to get out of. So I restarted my order from scratch to complete the sale. I don't know what button I'm supposed to push to complete an amendment to my account information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stevie D
Site Experience Feedback
Oct 09, 2024
This purchase was just as nice and easy as the others. I like the PSI selections and prices. The starter kits are a great way to add new pens to my inventory. Always a pleasure shopping here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stevie D
Post-Delivery Feedback
Oct 19, 2024
I have made several purchases in the last few weeks, and all have been great and on time. I will continue to make purchases when I need more supplies.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Barry
Site Experience Feedback
Oct 19, 2024
I found what I wanted with little trouble.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SMI
Site Experience Feedback
Oct 19, 2024
The website is decent and fairly fast. The shipping charges are a little excessive. Other merchants offer discounts on shipping above a certain amount.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
penman
Post-Delivery Feedback
Oct 19, 2024
Bought Lighthouse kit. Wanted to buy the batteries as back up, but not in stock
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
PS_customer
Site Experience Feedback
Oct 19, 2024
Your shipping charges and shipping times SUCK. Amazon is two days and free shipping if you're a prime member. Why don't you have something like that?
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
OnFaas
Site Experience Feedback
Oct 19, 2024
VERY well designed website, easy to use instruction files and videos.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pen1234
Post-Delivery Feedback
Oct 18, 2024
The quality of the lighthouse pens was less than expected. 3 of them wouldn't go together. After 2 if figured out that one of the tubes needed to be shortened. Unfortunately 2 of the pen are already pressed together.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
noah
Site Experience Feedback
Oct 18, 2024
easy to use website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gayter
Site Experience Feedback
Oct 18, 2024
Easy ordering and giant catalog of great pen kits
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe H.
Site Experience Feedback
Oct 18, 2024
It's all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Larry-the-Turner
Site Experience Feedback
Oct 18, 2024
The Penn State Industries website is easy to use, has a large variety of everything I require to produce fine quality writing instruments in my shop. My recipients are always impressed and value the quality of the workmanship of the pens, pencils and kitchen tools. They are a pleasure to make.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »