Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 721 - 740 of 4,247
Al
Site Experience Feedback
Oct 16, 2024
easy didn't hurt at all
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
glassguy
Post-Delivery Feedback
Oct 16, 2024
They hit all the marks!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 16, 2024
This is the second time I had to order this item. For some reason, the first time, it did not go through. Now I'm behind in fulfilling the order for this pen
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Matt
Site Experience Feedback
Oct 16, 2024
I love the quality of your pens. I give them away as gifts to other teachers and they love them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sc
Post-Delivery Feedback
Oct 16, 2024
I started using Penn State products in our senior village Wood Shop. Penn State is our go to product company. Knowing we can call them for help on any technical issues is great. Top-notch company.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 16, 2024
I buy a lot of turning supplies. Your items are the most expensive and your shipping is the slowest and cost the most. Why can't you be more like some of the smaller guys? They have lower product prices. Their shipping rates are in line, and I receive within 3 days. PSI charges the most for shipping and it takes over a week to receive.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 3
- Customer Support: 4
- Full ratings for this review »
Coach Mag
Site Experience Feedback
Oct 16, 2024
Very easy to find what we needed today. I think the shipping times can be lessened due to the weight not being very much. We order about once a month for my HS Woodworking class and love this place.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Not Today
Post-Delivery Feedback
Oct 16, 2024
An order I place was not as described. It took weeks to get that resolved so I could return it and now it is taking weeks to get the return. I am sure they just wanted me to give up. I will take it up with my credit card company in a couple of days and just be done with this 2 bit company.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
David Chrest
Site Experience Feedback
Oct 16, 2024
Penn State has always treated me good. Even when I had a stupid question they had a good answer for me. The sales people and tech department are above the best . Thank you Penn State
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tater
Site Experience Feedback
Oct 16, 2024
Always have easy time to order online, quick delivery items have not been damaged or missing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rwf
Post-Delivery Feedback
Oct 16, 2024
Good company to do business with.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
TellicoTurnings
Site Experience Feedback
Sep 24, 2024
I have been ordering from PSI and their re-sellers for over 25 years. This is my second order this year. For past 2 years I've not been particularly active due to health reasons, mine and my wife's. My most often purchase was of the 6 inch and 4 inch pepper mills, but the style I liked has been discontinued. They were my best sellers.. Thought I would try this style to see if it is equally good seller.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TellicoTurnings
Post-Delivery Feedback
Oct 16, 2024
I make pepper mills and was looking for a particular mill inserts that are in the 4 and 6 inch styles... however, the mill inserts i like are discontinued and have been substituted with another style that I find to be less attractive and less desirable to my customers.... in searching for other mill inserts I ran across the new styles tht range 5 and 7 inches... I bought a half dozen of each to give them a try. As I'm still in the process of setting up my shop in a new city, I've not been able to work on the new mills, but I think I will like the possibilities. PSI often has re-sellers for their items, but I like dealing with the primary supplier. In the 20 or so years I've been turning wood products, I find PSI to a reliable source of many of the products I use.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Alaska
Site Experience Feedback
Oct 15, 2024
shipping is too expensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 15, 2024
Easy ordering. Glad to see the new Diamond Painting tools - have had several requests over the past few years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Obey river
Site Experience Feedback
Oct 15, 2024
Over all a very easy transaction. One thing is a button to add an item to an order you have just placed, l always find something l need and don’t want to pay two shipping charges so l just forget about it. also a military discount would be nice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joel
Site Experience Feedback
Oct 15, 2024
Overall good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 15, 2024
had a great time shopping today just wish i had more money to spend at this tim but maybe next time...
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Joe
Site Experience Feedback
Oct 15, 2024
Always find a solid variety of options. Easy to use.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Blackberry
Site Experience Feedback
Oct 15, 2024
Survey is to wordy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe S.
Site Experience Feedback
Oct 15, 2024
Worked seamlessly….thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »