Home > Gifts & Flowers > Penn State Industries

Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 28, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 721 - 740 of 4,247

Al

Site Experience Feedback

Oct 16, 2024

easy didn't hurt at all

glassguy

Post-Delivery Feedback

Oct 16, 2024

They hit all the marks!

Online Shopper

Site Experience Feedback

Oct 16, 2024

This is the second time I had to order this item. For some reason, the first time, it did not go through. Now I'm behind in fulfilling the order for this pen

Matt

Site Experience Feedback

Oct 16, 2024

I love the quality of your pens. I give them away as gifts to other teachers and they love them!

Sc

Post-Delivery Feedback

Oct 16, 2024

I started using Penn State products in our senior village Wood Shop. Penn State is our go to product company. Knowing we can call them for help on any technical issues is great. Top-notch company.

Online Shopper

Post-Delivery Feedback

Oct 16, 2024

I buy a lot of turning supplies. Your items are the most expensive and your shipping is the slowest and cost the most. Why can't you be more like some of the smaller guys? They have lower product prices. Their shipping rates are in line, and I receive within 3 days. PSI charges the most for shipping and it takes over a week to receive.

Coach Mag

Site Experience Feedback

Oct 16, 2024

Very easy to find what we needed today. I think the shipping times can be lessened due to the weight not being very much. We order about once a month for my HS Woodworking class and love this place.

Not Today

Post-Delivery Feedback

Oct 16, 2024

An order I place was not as described. It took weeks to get that resolved so I could return it and now it is taking weeks to get the return. I am sure they just wanted me to give up. I will take it up with my credit card company in a couple of days and just be done with this 2 bit company.

David Chrest

Site Experience Feedback

Oct 16, 2024

Penn State has always treated me good. Even when I had a stupid question they had a good answer for me. The sales people and tech department are above the best . Thank you Penn State

Tater

Site Experience Feedback

Oct 16, 2024

Always have easy time to order online, quick delivery items have not been damaged or missing

Rwf

Post-Delivery Feedback

Oct 16, 2024

Good company to do business with.

TellicoTurnings

Site Experience Feedback

Sep 24, 2024

I have been ordering from PSI and their re-sellers for over 25 years. This is my second order this year. For past 2 years I've not been particularly active due to health reasons, mine and my wife's. My most often purchase was of the 6 inch and 4 inch pepper mills, but the style I liked has been discontinued. They were my best sellers.. Thought I would try this style to see if it is equally good seller.


Post-Delivery Feedback

Oct 16, 2024

I make pepper mills and was looking for a particular mill inserts that are in the 4 and 6 inch styles... however, the mill inserts i like are discontinued and have been substituted with another style that I find to be less attractive and less desirable to my customers.... in searching for other mill inserts I ran across the new styles tht range 5 and 7 inches... I bought a half dozen of each to give them a try. As I'm still in the process of setting up my shop in a new city, I've not been able to work on the new mills, but I think I will like the possibilities. PSI often has re-sellers for their items, but I like dealing with the primary supplier. In the 20 or so years I've been turning wood products, I find PSI to a reliable source of many of the products I use.

Alaska

Site Experience Feedback

Oct 15, 2024

shipping is too expensive

Online Shopper

Site Experience Feedback

Oct 15, 2024

Easy ordering. Glad to see the new Diamond Painting tools - have had several requests over the past few years.

Obey river

Site Experience Feedback

Oct 15, 2024

Over all a very easy transaction. One thing is a button to add an item to an order you have just placed, l always find something l need and don’t want to pay two shipping charges so l just forget about it. also a military discount would be nice.

Joel

Site Experience Feedback

Oct 15, 2024

Overall good experience

Online Shopper

Site Experience Feedback

Oct 15, 2024

had a great time shopping today just wish i had more money to spend at this tim but maybe next time...

Joe

Site Experience Feedback

Oct 15, 2024

Always find a solid variety of options. Easy to use.

Blackberry

Site Experience Feedback

Oct 15, 2024

Survey is to wordy

Joe S.

Site Experience Feedback

Oct 15, 2024

Worked seamlessly….thanks!