Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 641 - 660 of 4,247
Mike
Site Experience Feedback
Oct 22, 2024
A;; good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Aaron
Site Experience Feedback
Oct 22, 2024
Great Variety
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dawgmaker
Site Experience Feedback
Oct 22, 2024
I tried to order my item 5 or 6 times and to pay with Paypal and it kept telling me that that was an invalid payment method but today it accepted it. I don't know what was different today, but otherwise no complaints.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Sandra
Site Experience Feedback
Oct 22, 2024
The website is user friendly… I would like to see a break on the shipping costs at a lower point than what it is…
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Dick
Site Experience Feedback
Oct 16, 2024
easy to use web site - plenty of choices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dick
Post-Delivery Feedback
Oct 22, 2024
super fast shipping on this order
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 22, 2024
Great website. Pictures provide great ideas while shopping
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
BahamaSands
Site Experience Feedback
Oct 22, 2024
My son uses the Funline pen kits regularly. Great product!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AC
Site Experience Feedback
Oct 21, 2024
Sometimes hard to find products in correct quantities. Pencil lead sizes not available
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Kjk
Site Experience Feedback
Oct 21, 2024
Products were easy to locate. Checkout was simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sprink669.
Site Experience Feedback
Oct 21, 2024
It was good and easy to get everything i needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Scott
Site Experience Feedback
Oct 21, 2024
Do almost all my turning supplies from Penn State Ind. Shipping has always been time as stated and never had any issues with products received. Highly recommend them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
William K
Site Experience Feedback
Oct 21, 2024
I was able to find the items I was looking for. The current sale/discounts did have an impact on how much I purchased. I am currently using Brave for my preferred browser for both my laptop and my phone, I did not have any issues viewing, selecting items, or putting them in my cart. I did however have issues checking out using Brave on both platforms. Brave is a Chrome based browser and I haven't had any issues using it with any other websites that I frequent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KPS
Post-Delivery Feedback
Oct 21, 2024
Ordering was easy, prices were reasonable, prompt delivery, excellent customer service (Carla). All around positive ordering experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
PK
Site Experience Feedback
Oct 21, 2024
I don't like that my items don't stay in the cart. I had to repopulate my cart at least 4 times before ordering.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Will
Site Experience Feedback
Oct 21, 2024
I have been working with Penn State Ind. for over 10 years in the pen making hobby, gifting and selling various pen styles. The are interesting to show and sell themselves to those who consider the unique beauty of this product. Many times I use wood provided by the client to make 'Memory Pens' for "Dads Old Hammer" or some building on the old Farm stead or from the "old fireplace' from the MNU Student Center 1968 to 2022.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tom
Site Experience Feedback
Oct 21, 2024
had no problem with the web site. when i went to check out it asked for the coupon code which I lost in my phone. I called customer service which took a long time to get connected, but I can understand this and I'm glad you are busy. the lady did give me a code "POST CARD", but when I applied it I was taken to check out. I didn't want fo fool around any more so I just placed the order.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Rumble
Site Experience Feedback
Oct 21, 2024
Don’t seem to remember me I fast check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mert
Site Experience Feedback
Oct 21, 2024
Always happy with my purchases and my online ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 21, 2024
Had a hard time entering credit card info. The website kept stating that the credit crd information was not correct when I had not entered all the information in yet. I had to stop the site from redirecting so I culd get the information typed in. I almost did not order.
- Overall Rating: 2
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
- Full ratings for this review »
Maxking50
Site Experience Feedback
Oct 21, 2024
Ordering from Penn State has always been pleasant. I live fairly close so I usually get my stuff in about 3 days. Never had a problem with any order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »