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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 28, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 641 - 660 of 4,247

Mike

Site Experience Feedback

Oct 22, 2024

A;; good

Aaron

Site Experience Feedback

Oct 22, 2024

Great Variety

Dawgmaker

Site Experience Feedback

Oct 22, 2024

I tried to order my item 5 or 6 times and to pay with Paypal and it kept telling me that that was an invalid payment method but today it accepted it. I don't know what was different today, but otherwise no complaints.

Sandra

Site Experience Feedback

Oct 22, 2024

The website is user friendly… I would like to see a break on the shipping costs at a lower point than what it is…

Dick

Site Experience Feedback

Oct 16, 2024

easy to use web site - plenty of choices


Post-Delivery Feedback

Oct 22, 2024

super fast shipping on this order

Online Shopper

Site Experience Feedback

Oct 22, 2024

Great website. Pictures provide great ideas while shopping

BahamaSands

Site Experience Feedback

Oct 22, 2024

My son uses the Funline pen kits regularly. Great product!

AC

Site Experience Feedback

Oct 21, 2024

Sometimes hard to find products in correct quantities. Pencil lead sizes not available

Kjk

Site Experience Feedback

Oct 21, 2024

Products were easy to locate. Checkout was simple.

Sprink669.

Site Experience Feedback

Oct 21, 2024

It was good and easy to get everything i needed

Scott

Site Experience Feedback

Oct 21, 2024

Do almost all my turning supplies from Penn State Ind. Shipping has always been time as stated and never had any issues with products received. Highly recommend them.

William K

Site Experience Feedback

Oct 21, 2024

I was able to find the items I was looking for. The current sale/discounts did have an impact on how much I purchased. I am currently using Brave for my preferred browser for both my laptop and my phone, I did not have any issues viewing, selecting items, or putting them in my cart. I did however have issues checking out using Brave on both platforms. Brave is a Chrome based browser and I haven't had any issues using it with any other websites that I frequent.

KPS

Post-Delivery Feedback

Oct 21, 2024

Ordering was easy, prices were reasonable, prompt delivery, excellent customer service (Carla). All around positive ordering experience.

PK

Site Experience Feedback

Oct 21, 2024

I don't like that my items don't stay in the cart. I had to repopulate my cart at least 4 times before ordering.

Will

Site Experience Feedback

Oct 21, 2024

I have been working with Penn State Ind. for over 10 years in the pen making hobby, gifting and selling various pen styles. The are interesting to show and sell themselves to those who consider the unique beauty of this product. Many times I use wood provided by the client to make 'Memory Pens' for "Dads Old Hammer" or some building on the old Farm stead or from the "old fireplace' from the MNU Student Center 1968 to 2022.

Tom

Site Experience Feedback

Oct 21, 2024

had no problem with the web site. when i went to check out it asked for the coupon code which I lost in my phone. I called customer service which took a long time to get connected, but I can understand this and I'm glad you are busy. the lady did give me a code "POST CARD", but when I applied it I was taken to check out. I didn't want fo fool around any more so I just placed the order.

Rumble

Site Experience Feedback

Oct 21, 2024

Don’t seem to remember me I fast check out

Mert

Site Experience Feedback

Oct 21, 2024

Always happy with my purchases and my online ordering.

Online Shopper

Site Experience Feedback

Oct 21, 2024

Had a hard time entering credit card info. The website kept stating that the credit crd information was not correct when I had not entered all the information in yet. I had to stop the site from redirecting so I culd get the information typed in. I almost did not order.

Maxking50

Site Experience Feedback

Oct 21, 2024

Ordering from Penn State has always been pleasant. I live fairly close so I usually get my stuff in about 3 days. Never had a problem with any order.