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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 28, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 661 - 680 of 4,247

pen maker

Site Experience Feedback

Oct 21, 2024

Very good site

RI

Site Experience Feedback

Oct 21, 2024

PSI HAS A QUALITY PRODUCTS, AT A FAIR PRICE

Sam

Site Experience Feedback

Oct 21, 2024

Very efficient search and shopping cart experience

Online Shopper

Post-Delivery Feedback

Oct 21, 2024

You have a wide selection of products. shipping is quick. The only downside is the purchase of a "Sorby" Lathe tool. It did not give a comfortable support while hollowing. But that is Sorby's problem.

jo

Site Experience Feedback

Oct 11, 2024

excellent site enjoy shopping here


Post-Delivery Feedback

Oct 21, 2024

A great place to deal with they have every thing you need for your mini lathe setup.

Online Shopper

Post-Delivery Feedback

Oct 21, 2024

Selection was great, orders were delivered in good time.

Swansboro NC turner

Site Experience Feedback

Oct 21, 2024

I have made hundreds of pens and multiple seem rippers in the last 15 years all bought from Penn State. I saw these Diamond Art kits in the last magazine and my wife is big into Diamond Art, so I had to get some kits for her as a Christmas present.

Joe

Site Experience Feedback

Oct 21, 2024

The product is good clarity

Callmebronco

Site Experience Feedback

Oct 20, 2024

Website was easy to navigate, I found exactly what I needed very quickly. Ordering was very easy.

Online Shopper

Site Experience Feedback

Oct 20, 2024

had good experience

TableSaw

Site Experience Feedback

Oct 20, 2024

Replacement tips for my stylus Vesper pen, I really enjoy the feature of having a two in one item and use the stylus more than I do the pen.

John

Site Experience Feedback

Oct 06, 2024

Love the site and products.my only problem is that it takes a while to get my order yet I am still willing to wait.


Post-Delivery Feedback

Oct 20, 2024

So far, I have not had any problems with your company, I seem to be very satisfied.

Cj

Site Experience Feedback

Oct 20, 2024

Easy to navigate, wish some products had better discription

Andy

Site Experience Feedback

Oct 20, 2024

I had a hard time finding items by item number. In particular, the item number for tubes. The part number listed in the printed catalog was not the same item online. Otherwise, the process was straight forward. I made the purchase online to get the discount. I normally call in my orders.

Grandpa

Site Experience Feedback

Oct 20, 2024

I found what I was looking for

FM

Site Experience Feedback

Oct 20, 2024

Always very helpful when we call customer service

SteveD

Post-Delivery Feedback

Oct 20, 2024

On time delivery. High quality products. I plan to purchase again. Positive experience overall. Thanks!

Debbie

Post-Delivery Feedback

Oct 20, 2024

I needed a crochet kit for a weekend craft fair. I was hopeful that I would get it in time to make it, but I didn’t want to pay extra for priority shipping. It came sooner than expected! I was able to turn the piece and surprise my customer!

LC

Site Experience Feedback

Oct 20, 2024

Didn't look around. Looked at previous order to get direct link to what I wanted to buy, which worked well.

HedgesWoodcraft

Site Experience Feedback

Oct 12, 2024

My experience with Penn State Industries has always been first class. It is a simple process. I usually know what I need, put that in the cart then check their specials to see if there is anything worth the discounted rate for what I make. I have nothing but good things to say, and have recommended my other friends that have started turning to start here.