Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 661 - 680 of 4,247
pen maker
Site Experience Feedback
Oct 21, 2024
Very good site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RI
Site Experience Feedback
Oct 21, 2024
PSI HAS A QUALITY PRODUCTS, AT A FAIR PRICE
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sam
Site Experience Feedback
Oct 21, 2024
Very efficient search and shopping cart experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 21, 2024
You have a wide selection of products. shipping is quick. The only downside is the purchase of a "Sorby" Lathe tool. It did not give a comfortable support while hollowing. But that is Sorby's problem.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
jo
Site Experience Feedback
Oct 11, 2024
excellent site enjoy shopping here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jo
Post-Delivery Feedback
Oct 21, 2024
A great place to deal with they have every thing you need for your mini lathe setup.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 21, 2024
Selection was great, orders were delivered in good time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Swansboro NC turner
Site Experience Feedback
Oct 21, 2024
I have made hundreds of pens and multiple seem rippers in the last 15 years all bought from Penn State. I saw these Diamond Art kits in the last magazine and my wife is big into Diamond Art, so I had to get some kits for her as a Christmas present.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe
Site Experience Feedback
Oct 21, 2024
The product is good clarity
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Callmebronco
Site Experience Feedback
Oct 20, 2024
Website was easy to navigate, I found exactly what I needed very quickly. Ordering was very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 20, 2024
had good experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TableSaw
Site Experience Feedback
Oct 20, 2024
Replacement tips for my stylus Vesper pen, I really enjoy the feature of having a two in one item and use the stylus more than I do the pen.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
John
Site Experience Feedback
Oct 06, 2024
Love the site and products.my only problem is that it takes a while to get my order yet I am still willing to wait.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
John
Post-Delivery Feedback
Oct 20, 2024
So far, I have not had any problems with your company, I seem to be very satisfied.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Cj
Site Experience Feedback
Oct 20, 2024
Easy to navigate, wish some products had better discription
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Andy
Site Experience Feedback
Oct 20, 2024
I had a hard time finding items by item number. In particular, the item number for tubes. The part number listed in the printed catalog was not the same item online. Otherwise, the process was straight forward. I made the purchase online to get the discount. I normally call in my orders.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Grandpa
Site Experience Feedback
Oct 20, 2024
I found what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
FM
Site Experience Feedback
Oct 20, 2024
Always very helpful when we call customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SteveD
Post-Delivery Feedback
Oct 20, 2024
On time delivery. High quality products. I plan to purchase again. Positive experience overall. Thanks!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Debbie
Post-Delivery Feedback
Oct 20, 2024
I needed a crochet kit for a weekend craft fair. I was hopeful that I would get it in time to make it, but I didn’t want to pay extra for priority shipping. It came sooner than expected! I was able to turn the piece and surprise my customer!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
LC
Site Experience Feedback
Oct 20, 2024
Didn't look around. Looked at previous order to get direct link to what I wanted to buy, which worked well.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
HedgesWoodcraft
Site Experience Feedback
Oct 12, 2024
My experience with Penn State Industries has always been first class. It is a simple process. I usually know what I need, put that in the cart then check their specials to see if there is anything worth the discounted rate for what I make. I have nothing but good things to say, and have recommended my other friends that have started turning to start here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »