Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 701 - 720 of 4,247
Jade
Site Experience Feedback
Oct 18, 2024
First time buyer, easy website to navigate. Appears to have quality products! Can’t wait for my pizza cutter
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 18, 2024
I’ve been very satisfied with all the Penn State purchases I’ve made over the years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GP77
Site Experience Feedback
Oct 18, 2024
Penn State has a good inventory of products at a fair price.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Jeff
Site Experience Feedback
Sep 29, 2024
I enjoy using Penn State industries and have one of their lathes as well as other equipment. will continue to purchase from in the future.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Jeff
Post-Delivery Feedback
Oct 18, 2024
Purchase was simple quick and easy. Shipment was pretty quick as well
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Iram
Site Experience Feedback
Oct 18, 2024
Nice experience, thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MJK
Post-Delivery Feedback
Oct 18, 2024
PSI has always been great!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Rich
Site Experience Feedback
Oct 17, 2024
It is a good website very easy to navigate. I would appreciate more project kits.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JakeB
Site Experience Feedback
Oct 17, 2024
Loved the selection. Almost overwhelming in a good way. Pretty competitively priced. Some items of same brand cheaper on Amazon but I'd rather support psi directly for a minimal price difference. I did have a coupon code from an email that I could not figure out how to use. Guess I didn't save that 15%. Overall I like shopping with psi. Will do it again
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Robassman
Site Experience Feedback
Oct 17, 2024
This was an item I was considering buying and I was taken back to view it again. On the second viewing I made the decision to purchase it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tony C
Site Experience Feedback
Oct 17, 2024
No Issues at all
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
James
Site Experience Feedback
Oct 17, 2024
Searching for certain items is a problem
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Chuck
Site Experience Feedback
Oct 17, 2024
Couldn't have been any easier
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joey
Site Experience Feedback
Oct 17, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bobert
Site Experience Feedback
Oct 17, 2024
Interaction was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BnC Woodworks
Site Experience Feedback
Oct 17, 2024
Website easy to navigate. Large selection of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
George
Post-Delivery Feedback
Oct 17, 2024
Great catalog full of a very wide range of turning kits and products needed for using my lathe.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
DICK
Site Experience Feedback
Oct 17, 2024
good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jon
Site Experience Feedback
Oct 17, 2024
Have used PS for several purchases in the past have had good results with each one and well be more than likely continue to do so in the future
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jofaye
Site Experience Feedback
Oct 17, 2024
Always love dealing with them
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Oct 17, 2024
Excellent
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »