Home > Gifts & Flowers > Penn State Industries

Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 28, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 701 - 720 of 4,247

Jade

Site Experience Feedback

Oct 18, 2024

First time buyer, easy website to navigate. Appears to have quality products! Can’t wait for my pizza cutter

Online Shopper

Site Experience Feedback

Oct 18, 2024

I’ve been very satisfied with all the Penn State purchases I’ve made over the years

GP77

Site Experience Feedback

Oct 18, 2024

Penn State has a good inventory of products at a fair price.

Jeff

Site Experience Feedback

Sep 29, 2024

I enjoy using Penn State industries and have one of their lathes as well as other equipment. will continue to purchase from in the future.


Post-Delivery Feedback

Oct 18, 2024

Purchase was simple quick and easy. Shipment was pretty quick as well

Iram

Site Experience Feedback

Oct 18, 2024

Nice experience, thanks

MJK

Post-Delivery Feedback

Oct 18, 2024

PSI has always been great!

Rich

Site Experience Feedback

Oct 17, 2024

It is a good website very easy to navigate. I would appreciate more project kits.

JakeB

Site Experience Feedback

Oct 17, 2024

Loved the selection. Almost overwhelming in a good way. Pretty competitively priced. Some items of same brand cheaper on Amazon but I'd rather support psi directly for a minimal price difference. I did have a coupon code from an email that I could not figure out how to use. Guess I didn't save that 15%. Overall I like shopping with psi. Will do it again

Robassman

Site Experience Feedback

Oct 17, 2024

This was an item I was considering buying and I was taken back to view it again. On the second viewing I made the decision to purchase it.

Tony C

Site Experience Feedback

Oct 17, 2024

No Issues at all

James

Site Experience Feedback

Oct 17, 2024

Searching for certain items is a problem

Chuck

Site Experience Feedback

Oct 17, 2024

Couldn't have been any easier

Joey

Site Experience Feedback

Oct 17, 2024

Great

bobert

Site Experience Feedback

Oct 17, 2024

Interaction was good

BnC Woodworks

Site Experience Feedback

Oct 17, 2024

Website easy to navigate. Large selection of products.

George

Post-Delivery Feedback

Oct 17, 2024

Great catalog full of a very wide range of turning kits and products needed for using my lathe.

DICK

Site Experience Feedback

Oct 17, 2024

good experience

Jon

Site Experience Feedback

Oct 17, 2024

Have used PS for several purchases in the past have had good results with each one and well be more than likely continue to do so in the future

Jofaye

Site Experience Feedback

Oct 17, 2024

Always love dealing with them

Mike

Site Experience Feedback

Oct 17, 2024

Excellent