Home > Gifts & Flowers > Penn State Industries

Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 28, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 621 - 640 of 4,247

Bwildered

Site Experience Feedback

Oct 23, 2024

Only one complaint ... the photos of the pen blanks are not sharp and the pixels fall apart when I try to enlarge the photo. In the case of pen blanks, the tiny details make a dofference, so it would be helpful to see a higher quality image that can be enlarged. On the positive side, I appreciate all the clear and consistently-stated details in the table on each pen page.

Bassman

Site Experience Feedback

Oct 23, 2024

Very easy to order from very easy to do the shipping excellent products

Online Shopper

Site Experience Feedback

Oct 23, 2024

It went well

GP

Site Experience Feedback

Oct 23, 2024

Good, detailed website offers a variety of products I use for a hobby. Checkout was easy, and shipping options were easy to control. No pop ups or distractions, you will not be spammed relentlessly either with this company.

Pen maker

Site Experience Feedback

Oct 16, 2024

Keep up the great products and pricing.


Post-Delivery Feedback

Oct 23, 2024

Awesome products

SD

Site Experience Feedback

Oct 23, 2024

Had trouble getting payment to go through with my usual method of payment. Had to use the paypal option.

Mr. Smith

Site Experience Feedback

Oct 22, 2024

Very happy with the web site. I just wish you offered more of the premium woods in single blank sales. As for shipping you offer more choices to ship and thats the most important thing to me. I hate to pay for shipping to begain with

Doug

Site Experience Feedback

Oct 22, 2024

Prices are always better than my local woodworking stores and i hate driving into the congested areas where they are located.

Craig

Site Experience Feedback

Oct 22, 2024

Everything worked as it always does

Jonny Wayne

Site Experience Feedback

Oct 22, 2024

Today I took advantage of the $35 saving for $200 purchases. The $10 shipping bummed me out a little, but hopefully I’ll be able to take advantage of Christmas deals, think there was a “Shipping on Santa” deal ;

Paulhlrun

Site Experience Feedback

Oct 22, 2024

na

Fred

Site Experience Feedback

Oct 22, 2024

Good

Picoides

Site Experience Feedback

Oct 22, 2024

Better than most websites I've used.

Gerardo

Site Experience Feedback

Oct 22, 2024

Never disappointed with PSI. Always a good experience.

Robert

Site Experience Feedback

Oct 22, 2024

Great experience as usual. I demo 3-4 times each year at my local chapter of the AAW. I always give Penn State Industries a plug. Each demo goes on the YouTube channel for the Alamo Woodturners Association.

PhilCo

Site Experience Feedback

Oct 22, 2024

Overall good, easy, however was not able to get rating comments to show on my android phone.

Jax

Site Experience Feedback

Oct 22, 2024

It would help with purchasing if the items needed to go with a turning kit (such as bushings, bits, etc) were listed on the page itself rather than having to open the instructions to view it. But overall, the information is accessible and the products are good, so I'm happy to continue shopping here.

Maker

Site Experience Feedback

Oct 22, 2024

More description on mandrel shafts. Diameter etc..

Fuzz

Site Experience Feedback

Oct 22, 2024

Very easy

Online Shopper

Site Experience Feedback

Oct 22, 2024

Everything I have ordered from Penn State has been priced right and high quality.