Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 621 - 640 of 4,247
Bwildered
Site Experience Feedback
Oct 23, 2024
Only one complaint ... the photos of the pen blanks are not sharp and the pixels fall apart when I try to enlarge the photo. In the case of pen blanks, the tiny details make a dofference, so it would be helpful to see a higher quality image that can be enlarged. On the positive side, I appreciate all the clear and consistently-stated details in the table on each pen page.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bassman
Site Experience Feedback
Oct 23, 2024
Very easy to order from very easy to do the shipping excellent products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 23, 2024
It went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GP
Site Experience Feedback
Oct 23, 2024
Good, detailed website offers a variety of products I use for a hobby. Checkout was easy, and shipping options were easy to control. No pop ups or distractions, you will not be spammed relentlessly either with this company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pen maker
Site Experience Feedback
Oct 16, 2024
Keep up the great products and pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pen maker
Post-Delivery Feedback
Oct 23, 2024
Awesome products
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
SD
Site Experience Feedback
Oct 23, 2024
Had trouble getting payment to go through with my usual method of payment. Had to use the paypal option.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mr. Smith
Site Experience Feedback
Oct 22, 2024
Very happy with the web site. I just wish you offered more of the premium woods in single blank sales. As for shipping you offer more choices to ship and thats the most important thing to me. I hate to pay for shipping to begain with
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doug
Site Experience Feedback
Oct 22, 2024
Prices are always better than my local woodworking stores and i hate driving into the congested areas where they are located.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Craig
Site Experience Feedback
Oct 22, 2024
Everything worked as it always does
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Jonny Wayne
Site Experience Feedback
Oct 22, 2024
Today I took advantage of the $35 saving for $200 purchases. The $10 shipping bummed me out a little, but hopefully I’ll be able to take advantage of Christmas deals, think there was a “Shipping on Santa” deal ;
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Paulhlrun
Site Experience Feedback
Oct 22, 2024
na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fred
Site Experience Feedback
Oct 22, 2024
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Picoides
Site Experience Feedback
Oct 22, 2024
Better than most websites I've used.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gerardo
Site Experience Feedback
Oct 22, 2024
Never disappointed with PSI. Always a good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Robert
Site Experience Feedback
Oct 22, 2024
Great experience as usual. I demo 3-4 times each year at my local chapter of the AAW. I always give Penn State Industries a plug. Each demo goes on the YouTube channel for the Alamo Woodturners Association.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PhilCo
Site Experience Feedback
Oct 22, 2024
Overall good, easy, however was not able to get rating comments to show on my android phone.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jax
Site Experience Feedback
Oct 22, 2024
It would help with purchasing if the items needed to go with a turning kit (such as bushings, bits, etc) were listed on the page itself rather than having to open the instructions to view it. But overall, the information is accessible and the products are good, so I'm happy to continue shopping here.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Maker
Site Experience Feedback
Oct 22, 2024
More description on mandrel shafts. Diameter etc..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fuzz
Site Experience Feedback
Oct 22, 2024
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 22, 2024
Everything I have ordered from Penn State has been priced right and high quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »