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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 28, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 601 - 620 of 4,247

ken

Site Experience Feedback

Oct 24, 2024

got what I needed thank you

n/a

Site Experience Feedback

Oct 24, 2024

Easy pu

Dave

Site Experience Feedback

Oct 16, 2024

👍


Post-Delivery Feedback

Oct 24, 2024

👍

Turning Edge

Site Experience Feedback

Oct 07, 2024

I like the product


Post-Delivery Feedback

Oct 24, 2024

Great product

mike

Site Experience Feedback

Oct 24, 2024

received email that implied they were going out of business. I use a remote controller in my shop. Ordered it before they were no longer available. Hard to find otherwise.

TC

Site Experience Feedback

Oct 24, 2024

Generally a positive experience. I would like to see better discounts on the bundles since they are not substantially different than if you buy the items individually. You used to include everything needed, including the bushings AND the drill bit. That would sway me toward buying the bundle.

Grampa

Site Experience Feedback

Oct 24, 2024

Great

Dan

Site Experience Feedback

Oct 24, 2024

The website in general is well designed. I think that you might work on adding suggestions to go with items selected. For example bushings for pen kits. Matching pencil kits. Also groupings like single barrel pen kits. Click pen kits. Rollerball kits. Fountain pen kits. Grouped by tube size. This might help people that don’t have a specific kit type in mind.

John

Site Experience Feedback

Oct 14, 2024

easy to use


Post-Delivery Feedback

Oct 24, 2024

Lighthouse pen was out of stock

Online Shopper

Site Experience Feedback

Oct 18, 2024

n/a

o

Site Experience Feedback

Oct 24, 2024

bc

Charlie

Site Experience Feedback

Oct 24, 2024

Very good website. I've purchased items from PSI for almost 20 years and have always been happy with them.

Rene

Site Experience Feedback

Oct 13, 2024

Muy buena


Post-Delivery Feedback

Oct 24, 2024

Productos de bolígrafos muy buenos y de calidad a precios competitivos y entregado a tiempo y muy recomendables

Online Shopper

Site Experience Feedback

Oct 23, 2024

Easy to access, great service, great quality

don.lee

Site Experience Feedback

Oct 23, 2024

nice setup for website felt very satisfied loved the amazon payment method thank you.

penguy

Site Experience Feedback

Oct 23, 2024

Was easy to find everything I needed.

TLJ

Site Experience Feedback

Oct 23, 2024

No problems

Catman

Site Experience Feedback

Oct 23, 2024

It was a smooth process of ordering the products I needed. These will be used on my website and at my flea market booth.

Ashton

Site Experience Feedback

Oct 23, 2024

Website is easy to use. Able to find the products I wanted.

billy

Site Experience Feedback

Oct 23, 2024

this is the second time the my debit was refused