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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 28, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 581 - 600 of 4,247

Jack

Site Experience Feedback

Oct 16, 2024

Knew what I wanted easy to find and quickly got the order in


Post-Delivery Feedback

Oct 26, 2024

Seeing something new in the catalog I ordered it and was here in less than a week

Byron

Site Experience Feedback

Oct 26, 2024

Good shopping experience

Bob

Site Experience Feedback

Oct 26, 2024

Ok

Dr. Dan

Site Experience Feedback

Oct 26, 2024

Love this company. It has the best turning supplies and equipment.

BarbS

Post-Delivery Feedback

Oct 26, 2024

Penn State is very dependable for products and help when asked.

Jemms

Site Experience Feedback

Oct 11, 2024

Great store


Post-Delivery Feedback

Oct 26, 2024

Had everything I needed and sent very quickly

Geo48

Site Experience Feedback

Oct 26, 2024

Great selection of pen supplies

Pens, pens!

Post-Delivery Feedback

Oct 26, 2024

Service was friendly and helpful. Took her time to go over order to make sure all was captured. End greetings were great!

www

Site Experience Feedback

Oct 25, 2024

good experience

Joe

Site Experience Feedback

Oct 25, 2024

it was okay.

J

Site Experience Feedback

Oct 25, 2024

Pen kits are of high quality. Shipping time is a little undesirable but worth the wait.

Online Shopper

Site Experience Feedback

Oct 25, 2024

My overall interaction with the website was fine. There were no issues.

Online Shopper

Site Experience Feedback

Oct 25, 2024

Why can’t I save my payment information?

Ed

Site Experience Feedback

Oct 25, 2024

I have been a PennState customer for many years and have found the web site to be average in ease of use. Great company to deal with.

Bryan

Site Experience Feedback

Oct 08, 2024

Always good products and service from Penn State

HuffDawg

Post-Delivery Feedback

Oct 25, 2024

good service, good products

BC

Site Experience Feedback

Oct 24, 2024

Everything on the Penn State website is easy to understand. But, the shipping time should be stated.

Connor

Site Experience Feedback

Oct 24, 2024

The quality and selection is the best available for pen supplies. But the website can be difficult to explore due to the variety of inventory. Having some category/sub-category organization (or maybe tagging) would be really helpful

Filo

Site Experience Feedback

Oct 24, 2024

Quick and easy when placing orders, shipping costs are getting better. Everything was available.

Steve

Site Experience Feedback

Oct 24, 2024

The pens could be all of one ilk one after another rather than spread out.