Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 561 - 580 of 4,247
Lk
Site Experience Feedback
Oct 28, 2024
Found exactly what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jeff
Site Experience Feedback
Oct 17, 2024
I would have liked to know the physical dimensions of the tools I ordered
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
jeff
Post-Delivery Feedback
Oct 28, 2024
The Chisels came sharp and ready to use. Excellent value, high quality.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Bill
Site Experience Feedback
Oct 28, 2024
Shipping is too expensive
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Mommag
Site Experience Feedback
Oct 28, 2024
Love it, just wish I got a coupon so I could order more
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kris
Post-Delivery Feedback
Oct 28, 2024
If you want great pen kits, blanks,and fast delivery order from PennStateind
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Riptide
Site Experience Feedback
Oct 28, 2024
Item names do not always correspond to actual item sometimes the generic name of an item is not the same as your catalog name
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 28, 2024
No problem today with purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hoppy
Site Experience Feedback
Oct 18, 2024
Went to catalog to find. What I wanted than put in my order
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hoppy
Post-Delivery Feedback
Oct 28, 2024
the person was ver
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ken
Post-Delivery Feedback
Oct 28, 2024
Your inventory is down especially for what I need
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Grinner
Site Experience Feedback
Oct 27, 2024
Super easy to find what i needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dan
Site Experience Feedback
Oct 05, 2024
Today was fine. Occasionally items I need have to be back ordered.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
John
Site Experience Feedback
Oct 27, 2024
Penn State has a good variety and an organized ordering method.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cheryl
Site Experience Feedback
Oct 17, 2024
Always enjoy purchasing from Penn State Industries the site lets you know what parts are needed for kits that you may not have so you don't forget.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cheryl
Post-Delivery Feedback
Oct 27, 2024
Not my first purchase buty first purchase of these items.The diamond pen, face rollers and fire starter kits are great quality. Items ordered on a Thursday delivered on a Monday. I am very happy with everything that Penn State has to offer.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
JD
Site Experience Feedback
Oct 27, 2024
DID WHAT I NEEDED
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 27, 2024
Penn state is my primary supplier of pen kits.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Erik
Site Experience Feedback
Oct 27, 2024
I have always had great experiences with Penn State
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
itullberg
Site Experience Feedback
Oct 27, 2024
No complaints at all. Smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bud
Site Experience Feedback
Oct 17, 2024
Great catalog and online store. Accurate orders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hulk
Site Experience Feedback
Oct 11, 2024
Weeks ago I was told that lighthouse pens were out of stock. I purchased some from another company. The Penn State representative told me I would be notified when you had more in stock. I was not notified. I don't know when you got them but I needed them sooner.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Hulk
Post-Delivery Feedback
Oct 27, 2024
I have enjoyed the quality and the choices Penn State has provided me over the years. I like the lighthouse pens very much but I have had problems with a few of them. Two had top lights that did not work and one had a barrel that was about 1/16 of an inch too short and therefore did not work. I did not realize this until I was ready to put that one together. It will not work because of that length difference. I have had very few problems with your product over the many years I have been dealing with your company.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 9
- Full ratings for this review »
Buck
Site Experience Feedback
Oct 26, 2024
the website is easy to navigate and find what you are seeking, the photos of product are very good. i had an issue with an item in the past ant your customer service was fantastic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »