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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 561 - 580 of 4,247

Lk

Site Experience Feedback

Oct 28, 2024

Found exactly what I was looking for

jeff

Site Experience Feedback

Oct 17, 2024

I would have liked to know the physical dimensions of the tools I ordered


Post-Delivery Feedback

Oct 28, 2024

The Chisels came sharp and ready to use. Excellent value, high quality.

Bill

Site Experience Feedback

Oct 28, 2024

Shipping is too expensive

Mommag

Site Experience Feedback

Oct 28, 2024

Love it, just wish I got a coupon so I could order more

Kris

Post-Delivery Feedback

Oct 28, 2024

If you want great pen kits, blanks,and fast delivery order from PennStateind

Riptide

Site Experience Feedback

Oct 28, 2024

Item names do not always correspond to actual item sometimes the generic name of an item is not the same as your catalog name

Online Shopper

Site Experience Feedback

Oct 28, 2024

No problem today with purchases

Hoppy

Site Experience Feedback

Oct 18, 2024

Went to catalog to find. What I wanted than put in my order


Post-Delivery Feedback

Oct 28, 2024

the person was ver

Ken

Post-Delivery Feedback

Oct 28, 2024

Your inventory is down especially for what I need

Grinner

Site Experience Feedback

Oct 27, 2024

Super easy to find what i needed

Dan

Site Experience Feedback

Oct 05, 2024

Today was fine. Occasionally items I need have to be back ordered.

John

Site Experience Feedback

Oct 27, 2024

Penn State has a good variety and an organized ordering method.

Cheryl

Site Experience Feedback

Oct 17, 2024

Always enjoy purchasing from Penn State Industries the site lets you know what parts are needed for kits that you may not have so you don't forget.


Post-Delivery Feedback

Oct 27, 2024

Not my first purchase buty first purchase of these items.The diamond pen, face rollers and fire starter kits are great quality. Items ordered on a Thursday delivered on a Monday. I am very happy with everything that Penn State has to offer.

JD

Site Experience Feedback

Oct 27, 2024

DID WHAT I NEEDED

Online Shopper

Site Experience Feedback

Oct 27, 2024

Penn state is my primary supplier of pen kits.

Erik

Site Experience Feedback

Oct 27, 2024

I have always had great experiences with Penn State

itullberg

Site Experience Feedback

Oct 27, 2024

No complaints at all. Smooth.

Bud

Site Experience Feedback

Oct 17, 2024

Great catalog and online store. Accurate orders.

Hulk

Site Experience Feedback

Oct 11, 2024

Weeks ago I was told that lighthouse pens were out of stock. I purchased some from another company. The Penn State representative told me I would be notified when you had more in stock. I was not notified. I don't know when you got them but I needed them sooner.


Post-Delivery Feedback

Oct 27, 2024

I have enjoyed the quality and the choices Penn State has provided me over the years. I like the lighthouse pens very much but I have had problems with a few of them. Two had top lights that did not work and one had a barrel that was about 1/16 of an inch too short and therefore did not work. I did not realize this until I was ready to put that one together. It will not work because of that length difference. I have had very few problems with your product over the many years I have been dealing with your company.

Buck

Site Experience Feedback

Oct 26, 2024

the website is easy to navigate and find what you are seeking, the photos of product are very good. i had an issue with an item in the past ant your customer service was fantastic.