Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 21 - 40 of 4,247
Bob
Site Experience Feedback
Nov 11, 2024
Easy to find products and easy to check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
610Workshop
Site Experience Feedback
Nov 14, 2024
easy to find what i needed and quick checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
610Workshop
Post-Delivery Feedback
Nov 25, 2024
Fast shipping great customer service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Wood Spinner
Site Experience Feedback
Nov 12, 2024
Overall I was able to go to the products I needed, but there was a couple of products that I could not find, which I will have to look for at different suppliers.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
BB
Site Experience Feedback
Nov 25, 2024
My husband is a woodworker. I enjoy helping him find new products to make for our family and friends. For special events or holidays I like to surprise him with new tools that I know he would enjoy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
EMB
Site Experience Feedback
Nov 25, 2024
Very good experience, for my wife and I.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jay S.
Post-Delivery Feedback
Nov 25, 2024
The pen kits are always of great quality and the customer service is top notch if it’s ever needed. Shipping can be a little slow but not terrible.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Larry
Site Experience Feedback
Nov 10, 2024
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Larry
Post-Delivery Feedback
Nov 25, 2024
No comment
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Nickname
Site Experience Feedback
Nov 25, 2024
Very easy. Everything is clear. Bought many products over the years and always satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 24, 2024
you ask to many questions
- Overall Rating: 3
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Dagg
Site Experience Feedback
Nov 24, 2024
Good prices,and products very happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rin
Site Experience Feedback
Nov 24, 2024
The website is good. Easy to navigate. Prices are good. A lot of products.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
garyQ2
Site Experience Feedback
Nov 24, 2024
PSI has great quantity and pricing. Sales sometimes drive my decisions to order certain pen kits
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 24, 2024
Robert
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mattt
Site Experience Feedback
Nov 24, 2024
was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Duck
Site Experience Feedback
Nov 24, 2024
Overall a good experience with online sales.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
JWHIBB
Site Experience Feedback
Nov 24, 2024
I am excited about my purchase, but the website is definitely lacking. The home page looks very dated. It does not look professionally done. It reminds me of websites from 15 years ago. The Penn State Industries title on the home page is perhaps the worst culprit of making the page look old and dated. Way too much scrolling on the home page and the story about being family owned is lost in the shuffle. That deserves a more prominent spot and should be featured front and center. The website functions okay, but just needs a makeover. Being a family owned business is a good thing in my opinion and should be noted as I stated above, However, the webpage should present the image of professionalism, size and success.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 24, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Arnold Lee
Site Experience Feedback
Nov 24, 2024
Satisfied with the website. Have been buying from Penn State for years.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Flash
Post-Delivery Feedback
Nov 24, 2024
Was unable to get salute to the troops pen it was out of stock
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 24, 2024
Why the back orders? Have to pay postage for back orders since you did not have the items?
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »