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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 26, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 21 - 40 of 4,247

Bob

Site Experience Feedback

Nov 11, 2024

Easy to find products and easy to check out.

610Workshop

Site Experience Feedback

Nov 14, 2024

easy to find what i needed and quick checkout


Post-Delivery Feedback

Nov 25, 2024

Fast shipping great customer service

Wood Spinner

Site Experience Feedback

Nov 12, 2024

Overall I was able to go to the products I needed, but there was a couple of products that I could not find, which I will have to look for at different suppliers.

BB

Site Experience Feedback

Nov 25, 2024

My husband is a woodworker. I enjoy helping him find new products to make for our family and friends. For special events or holidays I like to surprise him with new tools that I know he would enjoy.

EMB

Site Experience Feedback

Nov 25, 2024

Very good experience, for my wife and I.

Jay S.

Post-Delivery Feedback

Nov 25, 2024

The pen kits are always of great quality and the customer service is top notch if it’s ever needed. Shipping can be a little slow but not terrible.

Larry

Site Experience Feedback

Nov 10, 2024

Good


Post-Delivery Feedback

Nov 25, 2024

No comment

Nickname

Site Experience Feedback

Nov 25, 2024

Very easy. Everything is clear. Bought many products over the years and always satisfied.

Online Shopper

Site Experience Feedback

Nov 24, 2024

you ask to many questions

Dagg

Site Experience Feedback

Nov 24, 2024

Good prices,and products very happy.

Rin

Site Experience Feedback

Nov 24, 2024

The website is good. Easy to navigate. Prices are good. A lot of products.

garyQ2

Site Experience Feedback

Nov 24, 2024

PSI has great quantity and pricing. Sales sometimes drive my decisions to order certain pen kits

Online Shopper

Site Experience Feedback

Nov 24, 2024

Robert

mattt

Site Experience Feedback

Nov 24, 2024

was good

Duck

Site Experience Feedback

Nov 24, 2024

Overall a good experience with online sales.

JWHIBB

Site Experience Feedback

Nov 24, 2024

I am excited about my purchase, but the website is definitely lacking. The home page looks very dated. It does not look professionally done. It reminds me of websites from 15 years ago. The Penn State Industries title on the home page is perhaps the worst culprit of making the page look old and dated. Way too much scrolling on the home page and the story about being family owned is lost in the shuffle. That deserves a more prominent spot and should be featured front and center. The website functions okay, but just needs a makeover. Being a family owned business is a good thing in my opinion and should be noted as I stated above, However, the webpage should present the image of professionalism, size and success.

Online Shopper

Site Experience Feedback

Nov 24, 2024

Great

Arnold Lee

Site Experience Feedback

Nov 24, 2024

Satisfied with the website. Have been buying from Penn State for years.

Flash

Post-Delivery Feedback

Nov 24, 2024

Was unable to get salute to the troops pen it was out of stock

Online Shopper

Site Experience Feedback

Nov 24, 2024

Why the back orders? Have to pay postage for back orders since you did not have the items?