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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 541 - 560 of 4,247

Chas

Site Experience Feedback

Oct 30, 2024

good website, need more higher end pen/pencil combinations. Other places offer free shipping over $50 or $100. Penn State should do the same as I am a repeat customer.

Roy

Site Experience Feedback

Oct 30, 2024

I’ve used several wood turning companies and you’re #1

Gcscms

Post-Delivery Feedback

Oct 30, 2024

Penn State is my go to for all turning materials and accessories. A wide product line is available and updated frequently.

DBLRO

Site Experience Feedback

Oct 30, 2024

We ALWAYS find EXACTLY what we wanted at Penn State for our turning products! We just wish there was free shipping when we reach a price point to qualify. :)

Ron

Site Experience Feedback

Oct 30, 2024

I find the Penn State Ind website easy to use.

Online Shopper

Site Experience Feedback

Oct 30, 2024

Every order lately has items not in stock.

spindles

Site Experience Feedback

Oct 30, 2024

Very fine company, good staff, nice products

Online Shopper

Site Experience Feedback

Oct 30, 2024

Good

Rich

Site Experience Feedback

Oct 30, 2024

Very good store good not be better

White Owl

Site Experience Feedback

Oct 30, 2024

Very good experience

Jr

Site Experience Feedback

Oct 30, 2024

I have never had a bad experience with Penn State Ind.

Jon

Site Experience Feedback

Oct 30, 2024

Very responsive to inquiries

DJPatt

Post-Delivery Feedback

Oct 30, 2024

When ordering the bushings I needed to complete an order, they came in quick and I was able to finish the project

Online Shopper

Site Experience Feedback

Oct 30, 2024

Easy to use

Eric

Site Experience Feedback

Oct 29, 2024

Great

Grandude

Post-Delivery Feedback

Oct 29, 2024

I have been turning wood for nearly 50 years. I bought my first lathe when i was 13 and am now 72. I recently purchased a used mini lathe and it came with enough kits to make 5 pens. It was my first experience with pen turning. I purchased a 30 piece kit and turned them all out. My wife and I will be giving these as gifts on out upcoming trip. I just received my second order of a 30 piece kit and some bushings. We will be gifting these as well as donating them for a charity raffle. I just received your latest online catalog and will be checking out other project items. I will surely be purchasing more based on the quality of your products that I have already purchased.

Bill

Site Experience Feedback

Oct 29, 2024

It would be helpful to place the coupon field also on the billing area.

Rick

Post-Delivery Feedback

Oct 29, 2024

0k, fine, good.OK

Jon S.

Site Experience Feedback

Oct 29, 2024

Everything was great. Since I am a woodworking teacher I get the magazine regularly. I decided to make a couple pens for family members for Christmas this year. I was bummed that the dyed maple was not available, but happy that there was a comparable product with the dyed box elder.

Coach B

Site Experience Feedback

Oct 16, 2024

Search engine is too picky. For example I wanted a locomotive pen blank, search would not react to either train or locomotive, you had to use steam (locomotive) in order to find a pen blank.


Post-Delivery Feedback

Oct 29, 2024

Had trouble signing in, called customer service, lady was rude and frankly seemed upset she had to deal with my issue. I ended up doing research (15 min) to find a way around signing in without access to my original email address ( I stopped using Spectrum). Your rep said there was nothing she could do??? It was actually a fairly simple solution ( thru your website) but she was clueless and had a bad attitude about helping me.