Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 541 - 560 of 4,247
Chas
Site Experience Feedback
Oct 30, 2024
good website, need more higher end pen/pencil combinations. Other places offer free shipping over $50 or $100. Penn State should do the same as I am a repeat customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Roy
Site Experience Feedback
Oct 30, 2024
I’ve used several wood turning companies and you’re #1
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gcscms
Post-Delivery Feedback
Oct 30, 2024
Penn State is my go to for all turning materials and accessories. A wide product line is available and updated frequently.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
DBLRO
Site Experience Feedback
Oct 30, 2024
We ALWAYS find EXACTLY what we wanted at Penn State for our turning products! We just wish there was free shipping when we reach a price point to qualify. :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ron
Site Experience Feedback
Oct 30, 2024
I find the Penn State Ind website easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 30, 2024
Every order lately has items not in stock.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
spindles
Site Experience Feedback
Oct 30, 2024
Very fine company, good staff, nice products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 30, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Rich
Site Experience Feedback
Oct 30, 2024
Very good store good not be better
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
White Owl
Site Experience Feedback
Oct 30, 2024
Very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jr
Site Experience Feedback
Oct 30, 2024
I have never had a bad experience with Penn State Ind.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jon
Site Experience Feedback
Oct 30, 2024
Very responsive to inquiries
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DJPatt
Post-Delivery Feedback
Oct 30, 2024
When ordering the bushings I needed to complete an order, they came in quick and I was able to finish the project
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 30, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Eric
Site Experience Feedback
Oct 29, 2024
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Grandude
Post-Delivery Feedback
Oct 29, 2024
I have been turning wood for nearly 50 years. I bought my first lathe when i was 13 and am now 72. I recently purchased a used mini lathe and it came with enough kits to make 5 pens. It was my first experience with pen turning. I purchased a 30 piece kit and turned them all out. My wife and I will be giving these as gifts on out upcoming trip. I just received my second order of a 30 piece kit and some bushings. We will be gifting these as well as donating them for a charity raffle. I just received your latest online catalog and will be checking out other project items. I will surely be purchasing more based on the quality of your products that I have already purchased.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bill
Site Experience Feedback
Oct 29, 2024
It would be helpful to place the coupon field also on the billing area.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rick
Post-Delivery Feedback
Oct 29, 2024
0k, fine, good.OK
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jon S.
Site Experience Feedback
Oct 29, 2024
Everything was great. Since I am a woodworking teacher I get the magazine regularly. I decided to make a couple pens for family members for Christmas this year. I was bummed that the dyed maple was not available, but happy that there was a comparable product with the dyed box elder.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Coach B
Site Experience Feedback
Oct 16, 2024
Search engine is too picky. For example I wanted a locomotive pen blank, search would not react to either train or locomotive, you had to use steam (locomotive) in order to find a pen blank.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Coach B
Post-Delivery Feedback
Oct 29, 2024
Had trouble signing in, called customer service, lady was rude and frankly seemed upset she had to deal with my issue. I ended up doing research (15 min) to find a way around signing in without access to my original email address ( I stopped using Spectrum). Your rep said there was nothing she could do??? It was actually a fairly simple solution ( thru your website) but she was clueless and had a bad attitude about helping me.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »