Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 521 - 540 of 4,247
RobertC
Post-Delivery Feedback
Nov 01, 2024
Great selection and fair prices. Highly recommend.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Prosthetic Specialties
Post-Delivery Feedback
Nov 01, 2024
Penn State Industries was the only place I could find the product I needed in the size and quantity I needed. I was very happy with the ease of using the website for online order and how quickly my items arrived. I would definitely recommend using Penn State Industries!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 31, 2024
I order from pen state because they pffer more shipping options.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jerintus
Site Experience Feedback
Oct 31, 2024
the only thing is the shipping is higher then some other wood working places
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PC
Site Experience Feedback
Oct 31, 2024
The website is easy to navigate and it is easy to find the items that I am searching for. I enjoy Penn States products and believe that they are good quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dan
Site Experience Feedback
Oct 31, 2024
No issues. Been ordering from here for more than ten years
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
card guy
Site Experience Feedback
Oct 31, 2024
at work we ship with FedEx and an envelope is $9.00. they offered 3 day shipping for $31.00. Do better on pen parts.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- Full ratings for this review »
Scuddy
Site Experience Feedback
Oct 31, 2024
It would be nice if when things were added to the cart the page wouldn't change to the cart view. if there's no way around that, then when you click continue shopping, you are taken back to the product page you were just on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
US-NY
Site Experience Feedback
Oct 31, 2024
everything was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 31, 2024
Customer service from Penn State is always excellent. Cheerful competent staff and excellent products.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 21, 2024
Very pleased
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
PapaBills8213
Site Experience Feedback
Oct 31, 2024
I order from PennState often. I enjoy turning things on the lathe and they have a lot to offer at a reasonable price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JCooper1970
Site Experience Feedback
Oct 21, 2024
I love Penn State with their service and quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bob
Site Experience Feedback
Oct 21, 2024
I, am a returning customer have used your pen kits for over 20 years and at 86 years old I like to give my pens away to school kids, and family member, you have always been there for me when I help, no problem, just shipping cost
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bob
Post-Delivery Feedback
Oct 31, 2024
All”s good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jerry
Site Experience Feedback
Oct 21, 2024
I am satisfied with my PSI orders and delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jerry
Post-Delivery Feedback
Oct 31, 2024
I made an error in my order and contacted them as quickly as I could. They were able to satisfy my concern and the products arrive on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JD
Post-Delivery Feedback
Oct 31, 2024
Easy to order. quick, shipping. fair prices.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
pen boy
Site Experience Feedback
Oct 20, 2024
Penn state is awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
gilmer
Site Experience Feedback
Oct 19, 2024
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
WildIrishDog
Site Experience Feedback
Oct 30, 2024
The site is fairly easy to navigate, it tells me in the details what is needed to do the project. It currently is 1 of 3 sites I use to get supplies for a business I am starting up. I am very happy with this site. I have had zero problems with my orders. Until I receive what I ordered I can not provide any real feedback on the latest purchase.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bourdach
Site Experience Feedback
Oct 30, 2024
I didn't have any problem with the wedsite. Every aspect on the site is clear and comprehensive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »