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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 521 - 540 of 4,247

RobertC

Post-Delivery Feedback

Nov 01, 2024

Great selection and fair prices. Highly recommend.

Prosthetic Specialties

Post-Delivery Feedback

Nov 01, 2024

Penn State Industries was the only place I could find the product I needed in the size and quantity I needed. I was very happy with the ease of using the website for online order and how quickly my items arrived. I would definitely recommend using Penn State Industries!

Online Shopper

Site Experience Feedback

Oct 31, 2024

I order from pen state because they pffer more shipping options.

jerintus

Site Experience Feedback

Oct 31, 2024

the only thing is the shipping is higher then some other wood working places

PC

Site Experience Feedback

Oct 31, 2024

The website is easy to navigate and it is easy to find the items that I am searching for. I enjoy Penn States products and believe that they are good quality.

Dan

Site Experience Feedback

Oct 31, 2024

No issues. Been ordering from here for more than ten years

card guy

Site Experience Feedback

Oct 31, 2024

at work we ship with FedEx and an envelope is $9.00. they offered 3 day shipping for $31.00. Do better on pen parts.

Scuddy

Site Experience Feedback

Oct 31, 2024

It would be nice if when things were added to the cart the page wouldn't change to the cart view. if there's no way around that, then when you click continue shopping, you are taken back to the product page you were just on.

US-NY

Site Experience Feedback

Oct 31, 2024

everything was fine

Online Shopper

Post-Delivery Feedback

Oct 31, 2024

Customer service from Penn State is always excellent. Cheerful competent staff and excellent products.

Online Shopper

Site Experience Feedback

Oct 21, 2024

Very pleased

PapaBills8213

Site Experience Feedback

Oct 31, 2024

I order from PennState often. I enjoy turning things on the lathe and they have a lot to offer at a reasonable price.

JCooper1970

Site Experience Feedback

Oct 21, 2024

I love Penn State with their service and quality

bob

Site Experience Feedback

Oct 21, 2024

I, am a returning customer have used your pen kits for over 20 years and at 86 years old I like to give my pens away to school kids, and family member, you have always been there for me when I help, no problem, just shipping cost


Post-Delivery Feedback

Oct 31, 2024

All”s good

Jerry

Site Experience Feedback

Oct 21, 2024

I am satisfied with my PSI orders and delivery.


Post-Delivery Feedback

Oct 31, 2024

I made an error in my order and contacted them as quickly as I could. They were able to satisfy my concern and the products arrive on time.

JD

Post-Delivery Feedback

Oct 31, 2024

Easy to order. quick, shipping. fair prices.

pen boy

Site Experience Feedback

Oct 20, 2024

Penn state is awesome

gilmer

Site Experience Feedback

Oct 19, 2024

N/a

WildIrishDog

Site Experience Feedback

Oct 30, 2024

The site is fairly easy to navigate, it tells me in the details what is needed to do the project. It currently is 1 of 3 sites I use to get supplies for a business I am starting up. I am very happy with this site. I have had zero problems with my orders. Until I receive what I ordered I can not provide any real feedback on the latest purchase.

Bourdach

Site Experience Feedback

Oct 30, 2024

I didn't have any problem with the wedsite. Every aspect on the site is clear and comprehensive.