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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 501 - 520 of 4,247

papabearWT

Site Experience Feedback

Nov 02, 2024

returning customer to PS. Happy to return

Rich

Site Experience Feedback

Nov 02, 2024

Website was easy to navigate. Purchase was also easy. Reasonable price.

Ethan

Site Experience Feedback

Nov 02, 2024

overall the website was very buggy, a lot of the drop downs didn't work as planned, or weren't as clear as id hoped. a coworker recommended this site for hardware, however the blank selection were not what i was expecting for the exotic woods.

Online Shopper

Site Experience Feedback

Nov 02, 2024

very professional

GenXHoneyBadger

Site Experience Feedback

Nov 02, 2024

Was able to find the kits that I needed for a Christmas gift and some pen kits that I'll be making for an up coming craft show. I already knew how to find what I was looking for and the search function showed all options immediately which makes finding what I'm looking for easier.

Cookieman

Post-Delivery Feedback

Nov 02, 2024

I did a lot of research before deciding on a midi lathe brand. I couldn’t be happier with my selection from Penn State. It is a solid, quality, well engineered machine. My first project is going to be to make commemorative rings for my basketball girls I’ve been coaching for the last five years. I look forward to many more projects in the future.

Montgomery

Site Experience Feedback

Nov 02, 2024

Website experience is okay. It works and that’s what matters but there is some to be desired design wise. Also, checkout could be better, at times it seems to be a little slow or buggy. Overall it is good just can be better.

DDew

Site Experience Feedback

Nov 01, 2024

lots of choices. Spent a lot and didn't expect to have to pay for shipping. Pens and blanks seem to be of high quality

Good transaction

Site Experience Feedback

Nov 01, 2024

Pen state is usually a good company

Greg

Site Experience Feedback

Nov 01, 2024

Good selection of products. Shipping is a little slow but overall the products are top notch.

Jim

Site Experience Feedback

Nov 01, 2024

Enjoyed.

Geo

Site Experience Feedback

Nov 01, 2024

Ok

Gain

Site Experience Feedback

Nov 01, 2024

It’s all good I got to fly fishing pens that do not work and I took them over to a guy that’s really experience and he says that turning device is not good and I have tried to get a hold of them and cannot get anybody

Papa Monkey

Site Experience Feedback

Nov 01, 2024

I love this as a woodshop teacher peen state is my go to for students

siww

Site Experience Feedback

Nov 01, 2024

I've been using this business off and on for 15yrs or so, i never had any issues, i would reccomend this business to everyone 

JV

Site Experience Feedback

Nov 01, 2024

No problems

Online Shopper

Site Experience Feedback

Nov 01, 2024

Overall I like Penn State. I only have one complaint. When you are out of stock on kits it seams like it take forever to get the kit you want.

Olaf

Site Experience Feedback

Oct 15, 2024

So far I have not had one issue with any of your products, and will continue to shop for my turning kits from PSI. Thank you.


Post-Delivery Feedback

Nov 01, 2024

So far every order I received from P.S. Has been on time, and I have been very happy with the quality as well. You can't go wrong doing business with them.

Bob

Site Experience Feedback

Oct 21, 2024

Shipping should be free when purchasing 150.00 or more.

Hulk

Site Experience Feedback

Nov 01, 2024

I have been ordering from this company for many years and I am generally very happy with your products.