Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 501 - 520 of 4,247
papabearWT
Site Experience Feedback
Nov 02, 2024
returning customer to PS. Happy to return
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Rich
Site Experience Feedback
Nov 02, 2024
Website was easy to navigate. Purchase was also easy. Reasonable price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ethan
Site Experience Feedback
Nov 02, 2024
overall the website was very buggy, a lot of the drop downs didn't work as planned, or weren't as clear as id hoped. a coworker recommended this site for hardware, however the blank selection were not what i was expecting for the exotic woods.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 02, 2024
very professional
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
GenXHoneyBadger
Site Experience Feedback
Nov 02, 2024
Was able to find the kits that I needed for a Christmas gift and some pen kits that I'll be making for an up coming craft show. I already knew how to find what I was looking for and the search function showed all options immediately which makes finding what I'm looking for easier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cookieman
Post-Delivery Feedback
Nov 02, 2024
I did a lot of research before deciding on a midi lathe brand. I couldn’t be happier with my selection from Penn State. It is a solid, quality, well engineered machine. My first project is going to be to make commemorative rings for my basketball girls I’ve been coaching for the last five years. I look forward to many more projects in the future.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Montgomery
Site Experience Feedback
Nov 02, 2024
Website experience is okay. It works and that’s what matters but there is some to be desired design wise. Also, checkout could be better, at times it seems to be a little slow or buggy. Overall it is good just can be better.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DDew
Site Experience Feedback
Nov 01, 2024
lots of choices. Spent a lot and didn't expect to have to pay for shipping. Pens and blanks seem to be of high quality
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Good transaction
Site Experience Feedback
Nov 01, 2024
Pen state is usually a good company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Greg
Site Experience Feedback
Nov 01, 2024
Good selection of products. Shipping is a little slow but overall the products are top notch.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jim
Site Experience Feedback
Nov 01, 2024
Enjoyed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Geo
Site Experience Feedback
Nov 01, 2024
Ok
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Gain
Site Experience Feedback
Nov 01, 2024
It’s all good I got to fly fishing pens that do not work and I took them over to a guy that’s really experience and he says that turning device is not good and I have tried to get a hold of them and cannot get anybody
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Papa Monkey
Site Experience Feedback
Nov 01, 2024
I love this as a woodshop teacher peen state is my go to for students
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
siww
Site Experience Feedback
Nov 01, 2024
I've been using this business off and on for 15yrs or so, i never had any issues, i would reccomend this business to everyone
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JV
Site Experience Feedback
Nov 01, 2024
No problems
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 01, 2024
Overall I like Penn State. I only have one complaint. When you are out of stock on kits it seams like it take forever to get the kit you want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Olaf
Site Experience Feedback
Oct 15, 2024
So far I have not had one issue with any of your products, and will continue to shop for my turning kits from PSI. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Olaf
Post-Delivery Feedback
Nov 01, 2024
So far every order I received from P.S. Has been on time, and I have been very happy with the quality as well. You can't go wrong doing business with them.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bob
Site Experience Feedback
Oct 21, 2024
Shipping should be free when purchasing 150.00 or more.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hulk
Site Experience Feedback
Nov 01, 2024
I have been ordering from this company for many years and I am generally very happy with your products.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »