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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 481 - 500 of 4,247

Online Shopper

Site Experience Feedback

Nov 03, 2024

it was ok

Online Shopper

Site Experience Feedback

Nov 03, 2024

.

Oklahoma

Site Experience Feedback

Nov 03, 2024

I had to be put on a waiting list am hopeful it won't be for long

Beaglebud

Site Experience Feedback

Nov 03, 2024

I really like Penn State for the variety and overall prices etc. What I do not like is that for every item, you must order a different bushing so it is almost like an add-on item. You cannot turn a pen without it so you are forced to purchase it. I would most likely purchase more items if there was a way to utilize the same bushing for similar items. Perhaps an adjustable bushing? Dont know if possible, but seems I have spent more for bushings than for the pen kits. Additionally it would be helpful if it was stated with the pen kit order, that you must order a blank. A customer ordered a kit thinking from the picture it was included and then we had to reorder and pay shipping charges once again. Should be easy to add that comment to product listing.

Régis

Site Experience Feedback

Oct 12, 2024

so far so good.


Post-Delivery Feedback

Nov 03, 2024

Everything was good and the lady on the phone was very nice,

Beck

Site Experience Feedback

Nov 03, 2024

My interaction today has been great

Video

Site Experience Feedback

Oct 24, 2024

Have been buying from Penn State for 20 yrs and always had the greatest experience with all purchases


Post-Delivery Feedback

Nov 03, 2024

When I order from Penn State, I am assured that I will receive the order on time and without any problems and the merchandise is always as ordered and desrcribed. I never had any problems completing projects that I ordered from them.

Joe

Site Experience Feedback

Nov 03, 2024

I find the quality in there supplies are great

Mistersplinters

Post-Delivery Feedback

Nov 03, 2024

A pleasure doing business with A++

Gaburton

Site Experience Feedback

Nov 02, 2024

great on line store using it for 20 years plus

Dakota

Site Experience Feedback

Nov 02, 2024

I have to place a 2nd order, because one of the items I wanted couldn't ship with my order so I have to pay another shipping fee. I enjoy shopping your site.

Mur

Site Experience Feedback

Nov 02, 2024

Good

Heather

Site Experience Feedback

Oct 12, 2024

Easy saves your cart when you have an account!

Glenn M

Site Experience Feedback

Nov 02, 2024

Everything is great with Penn State Industries website. My one complaint is that I with they had a veteran discount.

Doug

Post-Delivery Feedback

Nov 02, 2024

?

Woodworker/Turner

Site Experience Feedback

Nov 02, 2024

Purchased bushing for specific bottle stopper. Good purchase, bad shipping cost.

Tom Tom

Site Experience Feedback

Nov 02, 2024

I love the products, however the organization of the website feels a bit out of date. Completely useful, but not as easy as paging through the catalog.

Chris

Site Experience Feedback

Nov 01, 2024

Good purchase

ArchMt

Post-Delivery Feedback

Nov 02, 2024

Last purchase was a carpenter pencil kit and a threaded live center. Pencil components fit perfectly. Live center allows wood piece to stay in chuck while using vacuum chuck

Bugg

Site Experience Feedback

Oct 21, 2024

Ordered numerous times and always been a spot on experience