Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 481 - 500 of 4,247
Online Shopper
Site Experience Feedback
Nov 03, 2024
it was ok
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 03, 2024
.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Oklahoma
Site Experience Feedback
Nov 03, 2024
I had to be put on a waiting list am hopeful it won't be for long
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Beaglebud
Site Experience Feedback
Nov 03, 2024
I really like Penn State for the variety and overall prices etc. What I do not like is that for every item, you must order a different bushing so it is almost like an add-on item. You cannot turn a pen without it so you are forced to purchase it. I would most likely purchase more items if there was a way to utilize the same bushing for similar items. Perhaps an adjustable bushing? Dont know if possible, but seems I have spent more for bushings than for the pen kits. Additionally it would be helpful if it was stated with the pen kit order, that you must order a blank. A customer ordered a kit thinking from the picture it was included and then we had to reorder and pay shipping charges once again. Should be easy to add that comment to product listing.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Régis
Site Experience Feedback
Oct 12, 2024
so far so good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Régis
Post-Delivery Feedback
Nov 03, 2024
Everything was good and the lady on the phone was very nice,
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Beck
Site Experience Feedback
Nov 03, 2024
My interaction today has been great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Video
Site Experience Feedback
Oct 24, 2024
Have been buying from Penn State for 20 yrs and always had the greatest experience with all purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Video
Post-Delivery Feedback
Nov 03, 2024
When I order from Penn State, I am assured that I will receive the order on time and without any problems and the merchandise is always as ordered and desrcribed. I never had any problems completing projects that I ordered from them.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Joe
Site Experience Feedback
Nov 03, 2024
I find the quality in there supplies are great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mistersplinters
Post-Delivery Feedback
Nov 03, 2024
A pleasure doing business with A++
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Gaburton
Site Experience Feedback
Nov 02, 2024
great on line store using it for 20 years plus
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Dakota
Site Experience Feedback
Nov 02, 2024
I have to place a 2nd order, because one of the items I wanted couldn't ship with my order so I have to pay another shipping fee. I enjoy shopping your site.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mur
Site Experience Feedback
Nov 02, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Heather
Site Experience Feedback
Oct 12, 2024
Easy saves your cart when you have an account!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Glenn M
Site Experience Feedback
Nov 02, 2024
Everything is great with Penn State Industries website. My one complaint is that I with they had a veteran discount.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Doug
Post-Delivery Feedback
Nov 02, 2024
?
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Woodworker/Turner
Site Experience Feedback
Nov 02, 2024
Purchased bushing for specific bottle stopper. Good purchase, bad shipping cost.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tom Tom
Site Experience Feedback
Nov 02, 2024
I love the products, however the organization of the website feels a bit out of date. Completely useful, but not as easy as paging through the catalog.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Nov 01, 2024
Good purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ArchMt
Post-Delivery Feedback
Nov 02, 2024
Last purchase was a carpenter pencil kit and a threaded live center. Pencil components fit perfectly. Live center allows wood piece to stay in chuck while using vacuum chuck
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bugg
Site Experience Feedback
Oct 21, 2024
Ordered numerous times and always been a spot on experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »