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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 461 - 480 of 4,247

Online Shopper

Site Experience Feedback

Oct 27, 2024

its good like it is for me.

woodmaker1

Site Experience Feedback

Nov 04, 2024

Two of the items I wanted were out of stock.

kennyk

Site Experience Feedback

Nov 04, 2024

overall good shipping timely and costly

Salmon

Post-Delivery Feedback

Nov 04, 2024

I find it hard to believe a supplier can inventory to number of items PSI does. They do not disappoint!

Masburnout

Site Experience Feedback

Oct 21, 2024

Easy to use and navigate


Post-Delivery Feedback

Nov 04, 2024

Product compatibility

Online Shopper

Site Experience Feedback

Oct 24, 2024

Good selection

Gbfanken

Site Experience Feedback

Oct 18, 2024

Nowhere to deduct the 10% discount, No Military Discount ......


Post-Delivery Feedback

Nov 04, 2024

It was more of a kit with NO ASSEMBLY INSTRUCTIONS ?

JD

Site Experience Feedback

Nov 04, 2024

Wish there was a free shipping option over a certain amount. I spend a lot of $$$ at your site! Like the sale items, always a lot of them

Chris

Site Experience Feedback

Nov 04, 2024

It is always easy to find what I need.

PV Pilgrim

Post-Delivery Feedback

Nov 04, 2024

This time ordering was seamless and the customer service representative Donna was super helpful and took care of my issue with the IT department very quickly. The delivery was very timely.

Online Shopper

Post-Delivery Feedback

Nov 03, 2024

Folks really like the kits

joe

Post-Delivery Feedback

Nov 03, 2024

if you buy a product from this company, like most, they will hound and hound you for a rating. I have been in retail for almost 40 years and i can tell you that if you provide an excellent product at a fair price, it will sell itself. i am sick of this bullshit. if i feel inspired to leave a rating, i will do so. i don't need desperate hounding.

Jim

Site Experience Feedback

Nov 03, 2024

Really not a fan of items in my cart being removed, your is the first site that I have found in quite a while that does this, I like to keep a running cart of items until I’m ready to purchase, also I really appreciate and look for free shipping after a certain dollar amount.

Melder

Site Experience Feedback

Nov 03, 2024

Great

Online Shopper

Site Experience Feedback

Nov 03, 2024

Would not accept the password I have in my password directory

kota

Site Experience Feedback

Nov 03, 2024

website easy to use

Ý

Site Experience Feedback

Oct 16, 2024

.


Post-Delivery Feedback

Nov 03, 2024

I use PSI for many items.

TurningMaster07

Site Experience Feedback

Nov 03, 2024

This website is amazing and I plan on buying more products from them, one thing would be nice though, if they did free shipping on orders over a certain price. That is the only thing that I would suggest changing.

PJ

Site Experience Feedback

Nov 03, 2024

I like the ease of finding the tools I need.

Papa Tom

Site Experience Feedback

Nov 03, 2024

Easy to order with item numbers