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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 441 - 460 of 4,247

Turner Nubbie

Site Experience Feedback

Nov 05, 2024

Catalog/online website unable to find product...customer service unable...had to resort to engineer in product development

Wood25312

Site Experience Feedback

Nov 05, 2024

Site is easy to use and i am very familiar with their products.

Toons

Site Experience Feedback

Nov 05, 2024

phone to seek info on my order and very pleased with the help I received. my call was quickly received and issue resolved by a very courteous rep. Cheers

Tuna

Site Experience Feedback

Nov 05, 2024

So far so good.... Just hope back ordered items arrive in time to finish for Christmas.

Captain Bill

Site Experience Feedback

Oct 21, 2024

I had to order blanks for the “starter” pen kit for breast cancer. The add showed three complete pens and I thought I would get everything


Post-Delivery Feedback

Nov 05, 2024

The product I ordered was not all that I had to order. When I ordered a pen pack I assumed the it was for three complete pens. I had to place another order for the actual pen

TherealJonny

Site Experience Feedback

Oct 19, 2024

Pay pal is great


Post-Delivery Feedback

Nov 05, 2024

I got a great deal and it was what I was looking for

edwood

Site Experience Feedback

Nov 05, 2024

Hard to find some items unless you know the product ID# , the catalogue doesn't seem to list every item or all the different variations of that item

CeeBea

Site Experience Feedback

Nov 05, 2024

all good. I use the catalog to find number and enter it and all pops up

Online Shopper

Site Experience Feedback

Oct 26, 2024

Always good


Post-Delivery Feedback

Nov 05, 2024

Products were all individually wrapped and the order was complete and accurate.

Woodworks

Site Experience Feedback

Oct 28, 2024

Had a very comprehensive call with THOR, who gave me a lot of useful information. Tried to use coupon which wasn't possible. Feel that orders over $75 dollars could have free shipping.


Post-Delivery Feedback

Nov 05, 2024

Penn State Ind has a very well organized team Technical support worked out my questions as my order wasn’t cut and dry. I would appreciate no shipping charges on orders over a certain amount, just used as a promotional when you are pushing at certain times Consistency brings people back.

Three Nails

Site Experience Feedback

Nov 05, 2024

Good, good and good.

Steadfast pine

Site Experience Feedback

Nov 04, 2024

It was pretty easy

New Hobby

Site Experience Feedback

Nov 04, 2024

Website was easy to navigate within with tons of selection. Checkout was easy and fast. To date all my orders have been complete and has been delivered faster than the anticipated delivery date.

Online Shopper

Site Experience Feedback

Nov 04, 2024

Good

Turner32

Site Experience Feedback

Nov 04, 2024

I typically enjoy the website when ordering pen kits however ordering kits for the bottle stoppers is a little frustrating because with my last order I bought bottle stopper kits and it did not come with instructions or all of the things I needed to make a bottle stopper for the first time. This order is to get the rest of the materials that I need and more. I would appreciate more clarity as to what you all need to make a bottle stopper for the first time

Mike

Site Experience Feedback

Nov 04, 2024

I’m a frequent buyer with Penn state and if any problems ever arise they take care of it for me. I’ve always been satisfied with their business.

Becky

Site Experience Feedback

Nov 04, 2024

Easy to use

Dan B

Site Experience Feedback

Nov 04, 2024

It’s all good

Dave

Site Experience Feedback

Nov 04, 2024

I've always enjoyed shopping with Pen State Industries. They have a good selection of products and always delivered the product when they said they would.

Spiritworker

Site Experience Feedback

Nov 04, 2024

Quality products, reasonable prices. Order is always right!