Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 441 - 460 of 4,247
Turner Nubbie
Site Experience Feedback
Nov 05, 2024
Catalog/online website unable to find product...customer service unable...had to resort to engineer in product development
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wood25312
Site Experience Feedback
Nov 05, 2024
Site is easy to use and i am very familiar with their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Toons
Site Experience Feedback
Nov 05, 2024
phone to seek info on my order and very pleased with the help I received. my call was quickly received and issue resolved by a very courteous rep. Cheers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tuna
Site Experience Feedback
Nov 05, 2024
So far so good.... Just hope back ordered items arrive in time to finish for Christmas.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Captain Bill
Site Experience Feedback
Oct 21, 2024
I had to order blanks for the “starter” pen kit for breast cancer. The add showed three complete pens and I thought I would get everything
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- Full ratings for this review »
Captain Bill
Post-Delivery Feedback
Nov 05, 2024
The product I ordered was not all that I had to order. When I ordered a pen pack I assumed the it was for three complete pens. I had to place another order for the actual pen
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 8
- Customer Support: 1
- Full ratings for this review »
TherealJonny
Site Experience Feedback
Oct 19, 2024
Pay pal is great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
TherealJonny
Post-Delivery Feedback
Nov 05, 2024
I got a great deal and it was what I was looking for
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
edwood
Site Experience Feedback
Nov 05, 2024
Hard to find some items unless you know the product ID# , the catalogue doesn't seem to list every item or all the different variations of that item
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CeeBea
Site Experience Feedback
Nov 05, 2024
all good. I use the catalog to find number and enter it and all pops up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 26, 2024
Always good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 05, 2024
Products were all individually wrapped and the order was complete and accurate.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Woodworks
Site Experience Feedback
Oct 28, 2024
Had a very comprehensive call with THOR, who gave me a lot of useful information. Tried to use coupon which wasn't possible. Feel that orders over $75 dollars could have free shipping.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Woodworks
Post-Delivery Feedback
Nov 05, 2024
Penn State Ind has a very well organized team Technical support worked out my questions as my order wasn’t cut and dry. I would appreciate no shipping charges on orders over a certain amount, just used as a promotional when you are pushing at certain times Consistency brings people back.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Three Nails
Site Experience Feedback
Nov 05, 2024
Good, good and good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steadfast pine
Site Experience Feedback
Nov 04, 2024
It was pretty easy
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
New Hobby
Site Experience Feedback
Nov 04, 2024
Website was easy to navigate within with tons of selection. Checkout was easy and fast. To date all my orders have been complete and has been delivered faster than the anticipated delivery date.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 04, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Turner32
Site Experience Feedback
Nov 04, 2024
I typically enjoy the website when ordering pen kits however ordering kits for the bottle stoppers is a little frustrating because with my last order I bought bottle stopper kits and it did not come with instructions or all of the things I needed to make a bottle stopper for the first time. This order is to get the rest of the materials that I need and more. I would appreciate more clarity as to what you all need to make a bottle stopper for the first time
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Nov 04, 2024
I’m a frequent buyer with Penn state and if any problems ever arise they take care of it for me. I’ve always been satisfied with their business.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Becky
Site Experience Feedback
Nov 04, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dan B
Site Experience Feedback
Nov 04, 2024
It’s all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dave
Site Experience Feedback
Nov 04, 2024
I've always enjoyed shopping with Pen State Industries. They have a good selection of products and always delivered the product when they said they would.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Spiritworker
Site Experience Feedback
Nov 04, 2024
Quality products, reasonable prices. Order is always right!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »