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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 421 - 440 of 4,247

Busta

Site Experience Feedback

Oct 28, 2024

N/A


Post-Delivery Feedback

Nov 07, 2024

Everything has been great , orders come promptly and on time.

Larry

Site Experience Feedback

Nov 07, 2024

It was ok, but feel that shipping should be at NC for orders over $50

Ottoman

Site Experience Feedback

Nov 07, 2024

Love this store! Have been purchasing from you guys since 2021 and will continue to do business with you for many years to come! I love that you are expanding on the kits to make, I definitely want to get into ring turning soon.

Ro-Z

Site Experience Feedback

Nov 07, 2024

It was easy to navigate, search etc, however accessing the wishlist took a couple more steps than expected/seemed necessary.

Riki209

Site Experience Feedback

Nov 06, 2024

Your kits are over priced. Bought cheaper kits so kids can turn them

Online Shopper

Site Experience Feedback

Nov 06, 2024

GOOD

laserman

Site Experience Feedback

Nov 06, 2024

Order pen making kits.Very satisfied

Nate

Site Experience Feedback

Nov 06, 2024

Penn State industries are always great to deal with. Solid products, reasonable pricing. My only wish is that the search / filter features on the website were a bit better.

Bowman

Site Experience Feedback

Nov 06, 2024

Prices are a little steep on the nicer kits. Overall navigation on the site isn't bad. Some items are difficult to find but that is expected with such a large catalog. Several items i wanted were out of stock.

Bill M

Site Experience Feedback

Nov 06, 2024

Everything was fine but I had to work to find where to enter the coupon code. Then it was a little hard to follow how the final price was determined. In the end, all was fine

Katz

Site Experience Feedback

Oct 29, 2024

This is the only store that I buy seam rippers and most of my other pen supplies. Very fast service and never mess up my order. If I have a question I can easily chat or call and always get perfect service.


Post-Delivery Feedback

Nov 06, 2024

Restocking seam rippers. Received order quickly.

Brian

Site Experience Feedback

Nov 06, 2024

Was able to purchase a bottle stopper that has been hard to find elsewhere.

RCSapp

Site Experience Feedback

Nov 06, 2024

very easy to use

Bill

Site Experience Feedback

Nov 06, 2024

easy to shop. Unfortunately when I order pen gitsI sometime forget about the bushings, A reminder when order would helpo this old fellow!

Stitch and chip

Site Experience Feedback

Nov 06, 2024

Everything is great on the website. It's easy to use, all the accessories for kits and clearly defined. Links to bushing kits would be nice

Fancy

Site Experience Feedback

Oct 22, 2024

Great experience!


Post-Delivery Feedback

Nov 06, 2024

Penn States products are consistently quality items. Online ordering is easy.

RICK

Site Experience Feedback

Nov 06, 2024

disappointed with out of stock items.

MScott

Site Experience Feedback

Nov 05, 2024

Products were easy to find.

Small fred

Site Experience Feedback

Nov 05, 2024

A very good experience.

MillerWoodturning

Site Experience Feedback

Nov 05, 2024

Penn State had great quality products that never let you down.