Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 421 - 440 of 4,247
Busta
Site Experience Feedback
Oct 28, 2024
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Busta
Post-Delivery Feedback
Nov 07, 2024
Everything has been great , orders come promptly and on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Larry
Site Experience Feedback
Nov 07, 2024
It was ok, but feel that shipping should be at NC for orders over $50
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Ottoman
Site Experience Feedback
Nov 07, 2024
Love this store! Have been purchasing from you guys since 2021 and will continue to do business with you for many years to come! I love that you are expanding on the kits to make, I definitely want to get into ring turning soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ro-Z
Site Experience Feedback
Nov 07, 2024
It was easy to navigate, search etc, however accessing the wishlist took a couple more steps than expected/seemed necessary.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Riki209
Site Experience Feedback
Nov 06, 2024
Your kits are over priced. Bought cheaper kits so kids can turn them
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 06, 2024
GOOD
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
laserman
Site Experience Feedback
Nov 06, 2024
Order pen making kits.Very satisfied
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Nate
Site Experience Feedback
Nov 06, 2024
Penn State industries are always great to deal with. Solid products, reasonable pricing. My only wish is that the search / filter features on the website were a bit better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bowman
Site Experience Feedback
Nov 06, 2024
Prices are a little steep on the nicer kits. Overall navigation on the site isn't bad. Some items are difficult to find but that is expected with such a large catalog. Several items i wanted were out of stock.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Bill M
Site Experience Feedback
Nov 06, 2024
Everything was fine but I had to work to find where to enter the coupon code. Then it was a little hard to follow how the final price was determined. In the end, all was fine
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Katz
Site Experience Feedback
Oct 29, 2024
This is the only store that I buy seam rippers and most of my other pen supplies. Very fast service and never mess up my order. If I have a question I can easily chat or call and always get perfect service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Katz
Post-Delivery Feedback
Nov 06, 2024
Restocking seam rippers. Received order quickly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Brian
Site Experience Feedback
Nov 06, 2024
Was able to purchase a bottle stopper that has been hard to find elsewhere.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
RCSapp
Site Experience Feedback
Nov 06, 2024
very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Nov 06, 2024
easy to shop. Unfortunately when I order pen gitsI sometime forget about the bushings, A reminder when order would helpo this old fellow!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Stitch and chip
Site Experience Feedback
Nov 06, 2024
Everything is great on the website. It's easy to use, all the accessories for kits and clearly defined. Links to bushing kits would be nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fancy
Site Experience Feedback
Oct 22, 2024
Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fancy
Post-Delivery Feedback
Nov 06, 2024
Penn States products are consistently quality items. Online ordering is easy.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
RICK
Site Experience Feedback
Nov 06, 2024
disappointed with out of stock items.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MScott
Site Experience Feedback
Nov 05, 2024
Products were easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Small fred
Site Experience Feedback
Nov 05, 2024
A very good experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
MillerWoodturning
Site Experience Feedback
Nov 05, 2024
Penn State had great quality products that never let you down.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »