Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 401 - 420 of 4,247
Dave
Site Experience Feedback
Nov 08, 2024
Experience was good. Like the pricing and availability also. Today's 15% off my order was nice.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Nov 08, 2024
All items I needed were easy to find
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 08, 2024
All good - had what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dawn P
Site Experience Feedback
Nov 08, 2024
Great experience, Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
@AHDesigns
Site Experience Feedback
Nov 08, 2024
I was looking for turning kit packages (for lack of a better term). e.g. there are pen styles that have matching letter opener kits. suggestion box: somehow offer a selection option in one of the menus that highlights these types of combos. This is a minor suggestion knowing that something like this easier suggested than developed. Love this company!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rubicon Crossing
Site Experience Feedback
Oct 21, 2024
I get Penn State catalogs and look through them carefully. This purchase was several accumulated aspirations in order to take advantage of $35 discount. I especially appreciate the Schmidt click pen mechanisms!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Pop
Site Experience Feedback
Oct 31, 2024
I have had excellent experiences with ordering from Penn State Industries in the past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pop
Post-Delivery Feedback
Nov 08, 2024
Great experience- needed tubes for Penn sets - they arrived within 3 days!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Gary K
Post-Delivery Feedback
Nov 08, 2024
I cracked the pen blank when u went to drill it and I wanted to get another one right away. I called customer service and she set it up to be shipped b very quickly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
dombest
Site Experience Feedback
Nov 08, 2024
I’m located in Canada and live near the Canada/ US border. I cannot checkout with shipping to a US address. I always get some error. I can do this with virtually all online merchants with no issues. Shipping to Canada can be very expensive, especially when using 3rd party shipping. This discourages me from making more purchases and I also order less frequently as a result. I’m sure other international customers who live near the border feel the same way.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Jim
Site Experience Feedback
Nov 07, 2024
Everything went good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pen Guy
Post-Delivery Feedback
Nov 07, 2024
The Gun Case is sold with 80 percent of 30 cal Bolt action pens. A perfect gift box and really unique.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Yobbo
Site Experience Feedback
Nov 07, 2024
Prices have gone up. I was looking for the Chopper pen kits that you once sold. I guess that they are discontinued. Are they going to be back?
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
None
Site Experience Feedback
Nov 07, 2024
No problems at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Weathered Helm Woodworks
Site Experience Feedback
Nov 07, 2024
Penn State has a great selection and competitive pricing to keep my business costs low. Shipping is usually quick and reliable. Will continue to be a loyal customer!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 07, 2024
easy to order from. Shipping is a bit high
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DH
Site Experience Feedback
Nov 07, 2024
All good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Rhicks94
Site Experience Feedback
Nov 01, 2024
I was able to quickly and easily find what I was looking for, after several other sites not having what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rhicks94
Post-Delivery Feedback
Nov 07, 2024
My order arrived very quickly and in great shape. The pencil erasers were exactly what I needed. The pens clips disappointed me a bit. They didn’t look as nice as they did in the listing pictures, and the fit was a little off. The fit was almost certainly because of the custom shape of my pen, so that’s not the products fault. I plan to return the clips and look for a different style.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 07, 2024
I have one issue. Last year I made the Antique - Style Peppermills. I've just learned that both the salt and pepper have corroded inside. It had been a Christmas gift.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Upnorth
Site Experience Feedback
Nov 07, 2024
Website is very easy to use.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Old Man
Post-Delivery Feedback
Nov 07, 2024
My experience with PSI.has been great. Thank you for servicing customers like myself clear across the country so well!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »