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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 401 - 420 of 4,247

Dave

Site Experience Feedback

Nov 08, 2024

Experience was good. Like the pricing and availability also. Today's 15% off my order was nice.

Mike

Site Experience Feedback

Nov 08, 2024

All items I needed were easy to find

Online Shopper

Site Experience Feedback

Nov 08, 2024

All good - had what I needed.

Dawn P

Site Experience Feedback

Nov 08, 2024

Great experience, Thank you

@AHDesigns

Site Experience Feedback

Nov 08, 2024

I was looking for turning kit packages (for lack of a better term). e.g. there are pen styles that have matching letter opener kits. suggestion box: somehow offer a selection option in one of the menus that highlights these types of combos. This is a minor suggestion knowing that something like this easier suggested than developed. Love this company!!

Rubicon Crossing

Site Experience Feedback

Oct 21, 2024

I get Penn State catalogs and look through them carefully. This purchase was several accumulated aspirations in order to take advantage of $35 discount. I especially appreciate the Schmidt click pen mechanisms!

Pop

Site Experience Feedback

Oct 31, 2024

I have had excellent experiences with ordering from Penn State Industries in the past.


Post-Delivery Feedback

Nov 08, 2024

Great experience- needed tubes for Penn sets - they arrived within 3 days!

Gary K

Post-Delivery Feedback

Nov 08, 2024

I cracked the pen blank when u went to drill it and I wanted to get another one right away. I called customer service and she set it up to be shipped b very quickly.

dombest

Site Experience Feedback

Nov 08, 2024

I’m located in Canada and live near the Canada/ US border. I cannot checkout with shipping to a US address. I always get some error. I can do this with virtually all online merchants with no issues. Shipping to Canada can be very expensive, especially when using 3rd party shipping. This discourages me from making more purchases and I also order less frequently as a result. I’m sure other international customers who live near the border feel the same way.

Jim

Site Experience Feedback

Nov 07, 2024

Everything went good.

Pen Guy

Post-Delivery Feedback

Nov 07, 2024

The Gun Case is sold with 80 percent of 30 cal Bolt action pens. A perfect gift box and really unique.

Yobbo

Site Experience Feedback

Nov 07, 2024

Prices have gone up. I was looking for the Chopper pen kits that you once sold. I guess that they are discontinued. Are they going to be back?

None

Site Experience Feedback

Nov 07, 2024

No problems at all

Weathered Helm Woodworks

Site Experience Feedback

Nov 07, 2024

Penn State has a great selection and competitive pricing to keep my business costs low. Shipping is usually quick and reliable. Will continue to be a loyal customer!

Online Shopper

Site Experience Feedback

Nov 07, 2024

easy to order from. Shipping is a bit high

DH

Site Experience Feedback

Nov 07, 2024

All good.

Rhicks94

Site Experience Feedback

Nov 01, 2024

I was able to quickly and easily find what I was looking for, after several other sites not having what I needed.


Post-Delivery Feedback

Nov 07, 2024

My order arrived very quickly and in great shape. The pencil erasers were exactly what I needed. The pens clips disappointed me a bit. They didn’t look as nice as they did in the listing pictures, and the fit was a little off. The fit was almost certainly because of the custom shape of my pen, so that’s not the products fault. I plan to return the clips and look for a different style.

Online Shopper

Site Experience Feedback

Nov 07, 2024

I have one issue. Last year I made the Antique - Style Peppermills. I've just learned that both the salt and pepper have corroded inside. It had been a Christmas gift.

Upnorth

Site Experience Feedback

Nov 07, 2024

Website is very easy to use.

Old Man

Post-Delivery Feedback

Nov 07, 2024

My experience with PSI.has been great. Thank you for servicing customers like myself clear across the country so well!