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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 381 - 400 of 4,247

9 Finger Tom

Site Experience Feedback

Nov 09, 2024

Had to replace a pen that I broke while making earlier today. I have noticed that your directions for each item often indicate drilling the blank larger than necessary. Makes for wasted blanks and time.

Roger

Site Experience Feedback

Nov 09, 2024

Great supplies

jak1

Site Experience Feedback

Nov 09, 2024

good interaction

Jimmy

Site Experience Feedback

Nov 09, 2024

N/A

Jim

Site Experience Feedback

Nov 09, 2024

Great selection , great products

SixGun

Site Experience Feedback

Nov 09, 2024

It is easy to use.

Jay

Post-Delivery Feedback

Nov 09, 2024

Always has everything I need for my wood turning business. The prices are very competitive to other companies.

JerBer

Site Experience Feedback

Nov 09, 2024

Easy to maneuver through the site. Layout of products made it easy to find what I needed.

Rabbit

Post-Delivery Feedback

Nov 09, 2024

Ordering, product and everything else went great.

Rad

Site Experience Feedback

Nov 09, 2024

Great products for pen turning.

Perks 691

Site Experience Feedback

Nov 09, 2024

Having sub categories of blanks I.e. wood vs acrylic, would be nice instead of filtering.

mikey

Site Experience Feedback

Oct 22, 2024

love all the products that penn state provides lots of choices and great gifts for christmas.


Post-Delivery Feedback

Nov 09, 2024

Very Good experience only problem was you were out of stock on a lighthouse pen blank,

Duane

Site Experience Feedback

Nov 09, 2024

Great easy to use. Thanks

John

Site Experience Feedback

Oct 23, 2024

The experience was overall positive. I accidentally broke the one I had and it is wonderful that other than maybe Amazon, this was the only place I knew of that I could buy a replacement. Regardless, I was not the one that bought the first item so I did not know what it was called to look it up. Less than two minutes on the website and I found the name of the item.

Jb

Site Experience Feedback

Nov 09, 2024

As always I enjoy buying here and look forward to turning a few pens

GA

Site Experience Feedback

Nov 09, 2024

The address finding system is faulty. It never finds my address that I've lived at for 15 years and receive mail at.

Donkey

Site Experience Feedback

Nov 08, 2024

site seems to be faster and alot easier to check out

JoePaPa

Site Experience Feedback

Nov 08, 2024

I tried to set up an account but it was such a mess it wouldn't let me past the info stage, it kept telling me to fill in the * spaces! they were filled in!

Ken

Site Experience Feedback

Nov 08, 2024

Easy to find what I needed.

OGG

Site Experience Feedback

Nov 08, 2024

I had a 20% coupon code but was not allowed to use it. the site only allowed the 15% automatic discount.