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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 361 - 380 of 4,247

Tim

Site Experience Feedback

Nov 10, 2024

i all ready new what i wanted so i plugged into search went to the slection and ordered simple and fast!

MB

Site Experience Feedback

Nov 10, 2024

Love shopping at PSI, always great stuff!

The pen guy

Post-Delivery Feedback

Nov 10, 2024

Great product. I will order again

Logan

Site Experience Feedback

Nov 10, 2024

Extremely easy to use website.

Chris

Site Experience Feedback

Nov 10, 2024

Great products with great value

Poppa

Site Experience Feedback

Nov 10, 2024

Good Products and fast shipping.

Rick E.

Site Experience Feedback

Nov 10, 2024

It was easy to navigate and they had what I wanted

CJ

Site Experience Feedback

Nov 10, 2024

Web site is laid out very n ice easy to find products

TonyR

Site Experience Feedback

Nov 10, 2024

Good

kuzzy

Site Experience Feedback

Nov 10, 2024

I've order from this site before always quick delivery. products are top quality prices reasonable

Dick

Site Experience Feedback

Nov 10, 2024

Penn State fills in for items not available at my local turning supply store.

Gigi

Site Experience Feedback

Nov 10, 2024

Very easy to navigate, very happy with the website

Dray

Site Experience Feedback

Nov 10, 2024

Very satisfied with my purchase Very good quality

Morgan

Site Experience Feedback

Nov 09, 2024

Love the site and selection. Descriptions are MOSTLY good with a few less than helpful ones in the mix, but overall a fantastic experience every time I buy.

Will

Site Experience Feedback

Nov 09, 2024

Great

Dave

Site Experience Feedback

Nov 09, 2024

Had to reset my password. The temp password was obscure and hard to distinguish

ken

Site Experience Feedback

Nov 09, 2024

i found what i needed and had no problems

Rick

Site Experience Feedback

Nov 09, 2024

Found all I needed very quickly and the checkout process was very efficient

Online Shopper

Site Experience Feedback

Nov 09, 2024

.

elmer

Site Experience Feedback

Nov 09, 2024

no problems