Home > Gifts & Flowers > Penn State Industries

Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 26, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1 - 20 of 4,247

Joseph

Site Experience Feedback

Nov 25, 2024

Discounts should be easier to navigate; as should pen blanks (e.g., color options).

Bryan

Site Experience Feedback

Nov 25, 2024

sometimes that search has difficulty finding the correct product

Great site!

Site Experience Feedback

Nov 25, 2024

Excellent site

Walt111

Site Experience Feedback

Nov 25, 2024

Good selection of products. These are quality items. I like the site and the items they have for sale.

Dan

Site Experience Feedback

Nov 25, 2024

Great

Graham

Site Experience Feedback

Nov 25, 2024

Buying form Pen State supplies a great selection of product. As Canadian the exchange rate only prevents me from buying more. So William Wood rite also receives Orders from me and the pricing is almost the same.

Online Shopper

Site Experience Feedback

Nov 25, 2024

Good

Patlink 75

Site Experience Feedback

Nov 25, 2024

Trying wine bottle stoppers and candle holders

Coach

Site Experience Feedback

Nov 25, 2024

No problemss

Woody

Post-Delivery Feedback

Nov 25, 2024

Generally please with products and service

Steve SC

Site Experience Feedback

Nov 25, 2024

Have a good selection of products. Would be nice if shipping was faster, but we are all spoiled from using Amazon.

Gnev

Site Experience Feedback

Nov 25, 2024

Great product

Jeff

Site Experience Feedback

Nov 25, 2024

Easy to get the parts I need.

GRJ

Site Experience Feedback

Nov 08, 2024

Good

Lee

Site Experience Feedback

Nov 25, 2024

Very good , thought I had my password right, you said it wasn’t other than that

PenGirl97

Post-Delivery Feedback

Nov 25, 2024

Shopping for what I wanted was easy as long as I had the catalog. Without the catalog it is more difficult to look things up. Also when I called about a bushing missing from a kit I bought, I talked to a customer support guy and he was not very nice. It ended up being a misprint in the catalog and the bushing was not supposed to be included, but when I was telling him about it he kept sighing obnoxiously and was rude to me. The call ended positively but not because of anything he did. I did get the bushing set to me and I am happy that Penn Sate Industries did that.

Online Shopper

Site Experience Feedback

Nov 25, 2024

good selection--everything I need in one place

Goober

Site Experience Feedback

Nov 25, 2024

I always have a great order experience with Penn State Industries. It is very easy to find what I want on the website and the check out is truly a breeze.

Don

Site Experience Feedback

Nov 25, 2024

Easy to use Easy to find items

Jack

Site Experience Feedback

Nov 10, 2024

Very easy to complete my order. All of the items I was interested in were available. It would be nice to have the shipping included or reduced.