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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 341 - 360 of 4,247

Wild Bill

Site Experience Feedback

Nov 11, 2024

Had a hard time reading the fine print. Mandrel showed pic of mandrel with tailstock saver but fine print later said it didn't include. Should have stated that upfront

Deke

Site Experience Feedback

Nov 11, 2024

Love these products, and love the selection!

MikeS

Site Experience Feedback

Nov 11, 2024

Great store

MarkW

Site Experience Feedback

Nov 11, 2024

No surprises! Except the 15% off, loved that!

Joan

Site Experience Feedback

Nov 11, 2024

The website is straight forward and easy to navigate. The checkout process is fast and there’s no hassle.

Online Shopper

Site Experience Feedback

Nov 11, 2024

had a problem the first time today, 11/11/24 but was able to complete with customer service

Ryan

Site Experience Feedback

Nov 11, 2024

The website is easy to navigate and the products are easy to view and learn about I don’t have anything negative to say

Flash Gordon

Site Experience Feedback

Nov 11, 2024

I found what I was needing.The price was fair. Check out was easier than most of your competitors.

Online Shopper

Site Experience Feedback

Nov 11, 2024

Ok

David

Site Experience Feedback

Nov 11, 2024

Checkout always gives me hell. Had to re-set password. Again. I have found its sometimes easier to call and place an order over the phone ....

Ga

Site Experience Feedback

Oct 24, 2024

They have a very good selection of material for my hobby of wood turning.


Post-Delivery Feedback

Nov 11, 2024

This works best for drilling pen blanks.

RDold

Post-Delivery Feedback

Nov 11, 2024

Great experience overall - 10+ year customer and Penn State is very consistent re: packaging, product quality, shipping, etc...When I have contacted customer service, they have always completely addressed my concerns.

Flash

Site Experience Feedback

Nov 10, 2024

My experience with Penn State have always been good including return of which I have only had to do one in the last 20 years

Deb

Site Experience Feedback

Nov 10, 2024

My shopping on your website is pretty easy even for a person who doesn't like computers. Last time I thought it was like the magazine and I liked that better. I knew what I wanted so that was easy. A new person might have trouble seeing what they want.

Easy Shopping

Site Experience Feedback

Nov 10, 2024

No issues, overall a good website design with no problems. I continue to order from them 4-5 times a year generally.

Jreed

Site Experience Feedback

Nov 10, 2024

Website is good, easy to navigate and find what you are looking for.

Clovis

Site Experience Feedback

Nov 10, 2024

Nice to shop with a 15% discount

MIKE

Post-Delivery Feedback

Nov 10, 2024

i tried ordering on line, and somehow it said i ordered a crow shay kit and 1 bottle stopper. so i zeroed out the crow shay kit and i put 5 on the bottle stopper. than i ordered it , they showed me the price and it looked close so i pushed send. and than i got it and it was 1crow shay kit and one bottlestopper. so than i had to order the other 4. when i get back into town in 2 weeks ill return the crow shay kit....

ET

Site Experience Feedback

Nov 10, 2024

Very nice product and great support have built over 200 pen kits for gifts. Always a hit

Sawdust

Site Experience Feedback

Nov 10, 2024

Nice site, but have to use search to find things sometimes.