Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 341 - 360 of 4,247
Wild Bill
Site Experience Feedback
Nov 11, 2024
Had a hard time reading the fine print. Mandrel showed pic of mandrel with tailstock saver but fine print later said it didn't include. Should have stated that upfront
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deke
Site Experience Feedback
Nov 11, 2024
Love these products, and love the selection!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
MikeS
Site Experience Feedback
Nov 11, 2024
Great store
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
MarkW
Site Experience Feedback
Nov 11, 2024
No surprises! Except the 15% off, loved that!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joan
Site Experience Feedback
Nov 11, 2024
The website is straight forward and easy to navigate. The checkout process is fast and there’s no hassle.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 11, 2024
had a problem the first time today, 11/11/24 but was able to complete with customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ryan
Site Experience Feedback
Nov 11, 2024
The website is easy to navigate and the products are easy to view and learn about I don’t have anything negative to say
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Flash Gordon
Site Experience Feedback
Nov 11, 2024
I found what I was needing.The price was fair. Check out was easier than most of your competitors.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 11, 2024
Ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
David
Site Experience Feedback
Nov 11, 2024
Checkout always gives me hell. Had to re-set password. Again. I have found its sometimes easier to call and place an order over the phone ....
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ga
Site Experience Feedback
Oct 24, 2024
They have a very good selection of material for my hobby of wood turning.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ga
Post-Delivery Feedback
Nov 11, 2024
This works best for drilling pen blanks.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
RDold
Post-Delivery Feedback
Nov 11, 2024
Great experience overall - 10+ year customer and Penn State is very consistent re: packaging, product quality, shipping, etc...When I have contacted customer service, they have always completely addressed my concerns.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Flash
Site Experience Feedback
Nov 10, 2024
My experience with Penn State have always been good including return of which I have only had to do one in the last 20 years
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Deb
Site Experience Feedback
Nov 10, 2024
My shopping on your website is pretty easy even for a person who doesn't like computers. Last time I thought it was like the magazine and I liked that better. I knew what I wanted so that was easy. A new person might have trouble seeing what they want.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Easy Shopping
Site Experience Feedback
Nov 10, 2024
No issues, overall a good website design with no problems. I continue to order from them 4-5 times a year generally.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Jreed
Site Experience Feedback
Nov 10, 2024
Website is good, easy to navigate and find what you are looking for.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Clovis
Site Experience Feedback
Nov 10, 2024
Nice to shop with a 15% discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MIKE
Post-Delivery Feedback
Nov 10, 2024
i tried ordering on line, and somehow it said i ordered a crow shay kit and 1 bottle stopper. so i zeroed out the crow shay kit and i put 5 on the bottle stopper. than i ordered it , they showed me the price and it looked close so i pushed send. and than i got it and it was 1crow shay kit and one bottlestopper. so than i had to order the other 4. when i get back into town in 2 weeks ill return the crow shay kit....
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
ET
Site Experience Feedback
Nov 10, 2024
Very nice product and great support have built over 200 pen kits for gifts. Always a hit
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sawdust
Site Experience Feedback
Nov 10, 2024
Nice site, but have to use search to find things sometimes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »