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Penn State Industries Reviews - 4,223 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 261 - 280 of 4,223

JLS

Site Experience Feedback

Nov 14, 2024

Always good experience. Orders are fulfilled accurately.

EMAN1964

Site Experience Feedback

Nov 14, 2024

Penn State is a great company to order from. They could process orders quicker to be honest. Taking more than a day unless you pay them extra is a bit cumbersome.

Dana

Site Experience Feedback

Nov 14, 2024

Love the amount of different products!

GW

Site Experience Feedback

Nov 14, 2024

It was a quick on and off process

Woodgal

Site Experience Feedback

Nov 08, 2024

I have always found your website easy to use. I like that it's broken into categories so I can zero in. And I always look at your print catalogs for new ideas.

Frank

Site Experience Feedback

Oct 24, 2024

ordering was very straight forward


Post-Delivery Feedback

Nov 13, 2024

The quality of all of the items I've ordered from Penn State have been excellent. I've never had to return an item And they have been as advertised.

Dan

Site Experience Feedback

Nov 13, 2024

Could be better. Competitors are much better. Filtering options is not an option. Adding coupon should be included in the payment screen. Website feels outdated and untrustworthy.

Online Shopper

Site Experience Feedback

Nov 13, 2024

n/a

Paul

Site Experience Feedback

Nov 13, 2024

No problems, easy to navigate and find what I was looking for.

Online Shopper

Site Experience Feedback

Nov 13, 2024

none

Bri

Post-Delivery Feedback

Nov 13, 2024

I have been buying from PennState for many years and never had a problem with the quality and service.

Pop

Site Experience Feedback

Oct 27, 2024

Been dealing with Penn State for over 20 years and have no complaints


Post-Delivery Feedback

Nov 13, 2024

Purchased the latest pen kits to try and get some of the younger generation interested in turning unique pens and pencils.

BamaEd

Site Experience Feedback

Nov 05, 2024

It worked pretty well. I had a bit of a problem with entering a coupon code. As the place to enter the code is not on the payment page.


Post-Delivery Feedback

Nov 13, 2024

Ordered two scrappers delivered on time. Good quality.

RK

Site Experience Feedback

Nov 13, 2024

I've been ordering woodturning products from PennState year after year. They have always provided an easy online user experience, and they have a wonderful product selection to choose from - one stop shop. Highly recommended.

Bob

Site Experience Feedback

Oct 26, 2024

I like the variety of pen kits offered. I ordered the pirate pen kit but was disappointed the bushings were not available.

Kaź

Site Experience Feedback

Nov 12, 2024

Your company is great to deal with. Always stock and always accurate.

Rubiconlwb

Site Experience Feedback

Nov 12, 2024

I found the blanks and pen kits that I was looking for. Everything is a little expensive but then what isn’t these days

Angie

Site Experience Feedback

Nov 12, 2024

I thought there would be more things on sale consider the 15% off emails I kept getting. The prices are overall good.

Makers

Site Experience Feedback

Nov 12, 2024

Web site is good. Easily navigated.

Charlie

Site Experience Feedback

Nov 12, 2024

Charlie