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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 221 - 240 of 4,247

Online Shopper

Site Experience Feedback

Nov 16, 2024

The area to enter the discount code was hard to find. Looked for it on the billing page and it was not there. had to backup to find it. Otherwise, easy checkout as always.

Mike

Site Experience Feedback

Nov 16, 2024

First time went well

Doc

Post-Delivery Feedback

Nov 16, 2024

Excellent quality

N/a

Site Experience Feedback

Nov 16, 2024

I found everything I wanted but 1 item was not in stock

Ron

Site Experience Feedback

Nov 16, 2024

Placed an order 2 weeks ago but it didn’t go through for some reason so placing it again. I love PennState Industries. They have great products and I am a long time customer.

Online Shopper

Post-Delivery Feedback

Nov 16, 2024

Great pen kits. Wonderful service

Chuck happy

Post-Delivery Feedback

Nov 16, 2024

You guys Are the only ones that have the quick release chuck that I like so that’s why I went with you guys shipping. I’ve used the truck. Everything is great. Yeah

Grant

Site Experience Feedback

Oct 30, 2024

Good site.


Post-Delivery Feedback

Nov 16, 2024

One cs person was not knowledgeable at all. Others were.

Online Shopper

Site Experience Feedback

Nov 16, 2024

Using Google Chrome, I couldn't check out. It kept saying payment invalid when I hadn't even tried a payment method yet. I then tried clicking PayPal fast and that wouldn't work either. It did the same thing. So I had to switch to Safari, reload my cart, then purchase.

CJ

Site Experience Feedback

Nov 16, 2024

I have ordered from Penn State Industries for years. They provide fast shipping and if there is ever a problem, they are eager to resolve the issue. I will continue to recommend them to others and buy from them years to come.

Ernie

Post-Delivery Feedback

Nov 16, 2024

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Mark

Site Experience Feedback

Nov 05, 2024

Good, easy to find items and place orders.


Post-Delivery Feedback

Nov 16, 2024

Items were easy to find on web site and easy to order. Unfortunately, I did not know of limited availability until package arrived and some items marked as back ordered. It would have been nice to receive a message at time of shipment saying what would arrive late.

Pep

Post-Delivery Feedback

Nov 16, 2024

I and a friend of mine have purchased quite a lot from Penn state. We have always been satisficed with our purchases. When we did have any problems, the customer service dept. took good care of us.

Ben

Site Experience Feedback

Nov 15, 2024

Love the site. Have shopped many times

Sid

Post-Delivery Feedback

Nov 15, 2024

I prefer lathe tools they worked great

dpmiller

Site Experience Feedback

Oct 23, 2024

Easy to use website

Kyle H

Site Experience Feedback

Nov 15, 2024

The website was great, and had plenty of options. I run an Etsy store and sell my product on there, and always buy my pen kits through Penn State industries. My only complaint is when an item is out of stock, it would be great to see an estimated ETA of when it would be back in stock.

Garry

Site Experience Feedback

Nov 15, 2024

Easy to use

OR

Site Experience Feedback

Nov 15, 2024

Was very positive. Had just what I was looking for.

Satisfied

Site Experience Feedback

Nov 15, 2024

Easy to find products and a good selection to choose from.