Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 221 - 240 of 4,247
Online Shopper
Site Experience Feedback
Nov 16, 2024
The area to enter the discount code was hard to find. Looked for it on the billing page and it was not there. had to backup to find it. Otherwise, easy checkout as always.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Nov 16, 2024
First time went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doc
Post-Delivery Feedback
Nov 16, 2024
Excellent quality
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
N/a
Site Experience Feedback
Nov 16, 2024
I found everything I wanted but 1 item was not in stock
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ron
Site Experience Feedback
Nov 16, 2024
Placed an order 2 weeks ago but it didn’t go through for some reason so placing it again. I love PennState Industries. They have great products and I am a long time customer.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 16, 2024
Great pen kits. Wonderful service
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: N/A
- Full ratings for this review »
Chuck happy
Post-Delivery Feedback
Nov 16, 2024
You guys Are the only ones that have the quick release chuck that I like so that’s why I went with you guys shipping. I’ve used the truck. Everything is great. Yeah
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Grant
Site Experience Feedback
Oct 30, 2024
Good site.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Grant
Post-Delivery Feedback
Nov 16, 2024
One cs person was not knowledgeable at all. Others were.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 16, 2024
Using Google Chrome, I couldn't check out. It kept saying payment invalid when I hadn't even tried a payment method yet. I then tried clicking PayPal fast and that wouldn't work either. It did the same thing. So I had to switch to Safari, reload my cart, then purchase.
- Overall Rating: 3
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- Full ratings for this review »
CJ
Site Experience Feedback
Nov 16, 2024
I have ordered from Penn State Industries for years. They provide fast shipping and if there is ever a problem, they are eager to resolve the issue. I will continue to recommend them to others and buy from them years to come.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ernie
Post-Delivery Feedback
Nov 16, 2024
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- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mark
Site Experience Feedback
Nov 05, 2024
Good, easy to find items and place orders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark
Post-Delivery Feedback
Nov 16, 2024
Items were easy to find on web site and easy to order. Unfortunately, I did not know of limited availability until package arrived and some items marked as back ordered. It would have been nice to receive a message at time of shipment saying what would arrive late.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Pep
Post-Delivery Feedback
Nov 16, 2024
I and a friend of mine have purchased quite a lot from Penn state. We have always been satisficed with our purchases. When we did have any problems, the customer service dept. took good care of us.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ben
Site Experience Feedback
Nov 15, 2024
Love the site. Have shopped many times
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sid
Post-Delivery Feedback
Nov 15, 2024
I prefer lathe tools they worked great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
dpmiller
Site Experience Feedback
Oct 23, 2024
Easy to use website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kyle H
Site Experience Feedback
Nov 15, 2024
The website was great, and had plenty of options. I run an Etsy store and sell my product on there, and always buy my pen kits through Penn State industries. My only complaint is when an item is out of stock, it would be great to see an estimated ETA of when it would be back in stock.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Garry
Site Experience Feedback
Nov 15, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
OR
Site Experience Feedback
Nov 15, 2024
Was very positive. Had just what I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Satisfied
Site Experience Feedback
Nov 15, 2024
Easy to find products and a good selection to choose from.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »