Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 241 - 260 of 4,247
Beeman
Site Experience Feedback
Nov 15, 2024
The website is easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Txtwist
Site Experience Feedback
Nov 15, 2024
Mostly good, one item was not in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Philip
Site Experience Feedback
Nov 15, 2024
I love PSI and have been a customer simce 2003
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
MKM
Site Experience Feedback
Nov 15, 2024
I have been happy with all my orders from PennState
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 15, 2024
no comment at this time
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Cb
Site Experience Feedback
Nov 15, 2024
When ordering more than one item you have to go through three different pages to continue your order very cumbersome
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Muhpens
Site Experience Feedback
Nov 15, 2024
I have tried several different projects from the site, great quality and always enjoyable.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
BOB
Site Experience Feedback
Nov 15, 2024
SEARCH ENGINE COULD BE IMPROVED - I SEARCHED BOTTLE STOPPERS AND ONLY GOT THE OUT OF STOCK KIT; NOT THE LIST OF AVAILABLE BOTTLE STOPPERS
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 04, 2024
very good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dyoung1
Site Experience Feedback
Nov 01, 2024
Overall a good experiences with PSI only one problem with a kit that PSI address and one mistake on my behalf or ordering incorrect kit so I'm satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dyoung1
Post-Delivery Feedback
Nov 14, 2024
Customer service is very accommodating when you have a problem
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jim H
Site Experience Feedback
Nov 14, 2024
great selection competitive pricing. Will order again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Maverick
Site Experience Feedback
Nov 14, 2024
The site is easy to navigate, well organized, and clearly categorized. I wish some items, like the hidden compartment key rings were available in more finishes, like gun metal. but overall, the selection and prices are both good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Okey
Site Experience Feedback
Nov 14, 2024
Good quality reasonably priced
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 14, 2024
Pen State is the only place I’ve ordered from. Always been satisfied. Usually get my orders in 2 to 3 days.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 14, 2024
i have using your products for years.30 years of teaching woodshop i always ordered from ytank youou. how that i have retired i still use your products
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
M
Site Experience Feedback
Nov 14, 2024
Always easy to order with quick shipping. I appreciate the 20% discount for completing a previous survey.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
carbidecut
Post-Delivery Feedback
Nov 14, 2024
The order arrived promptly. All items were received and well packaged.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Laurie
Site Experience Feedback
Nov 14, 2024
i am a beginner woodturner. I want to make wood items for gifts.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 14, 2024
Good prices and fast delivery
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Curleyhead
Site Experience Feedback
Nov 14, 2024
The coupon code did not work and the chat did not work. I was on hold for quite awhile this morning and then was brought back to the beginning of the phone cycle as if I just called so I hung up. The last time I called and spoke to Carla I was not waiting long for someone to answer the phone. Carla was nice and assured me that she would apply the 20% coupon code that I received from the survey as a refund after I placed my order.
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »