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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 241 - 260 of 4,247

Beeman

Site Experience Feedback

Nov 15, 2024

The website is easy to navigate.

Txtwist

Site Experience Feedback

Nov 15, 2024

Mostly good, one item was not in stock

Philip

Site Experience Feedback

Nov 15, 2024

I love PSI and have been a customer simce 2003

MKM

Site Experience Feedback

Nov 15, 2024

I have been happy with all my orders from PennState

Online Shopper

Site Experience Feedback

Nov 15, 2024

no comment at this time

Cb

Site Experience Feedback

Nov 15, 2024

When ordering more than one item you have to go through three different pages to continue your order very cumbersome

Muhpens

Site Experience Feedback

Nov 15, 2024

I have tried several different projects from the site, great quality and always enjoyable.

BOB

Site Experience Feedback

Nov 15, 2024

SEARCH ENGINE COULD BE IMPROVED - I SEARCHED BOTTLE STOPPERS AND ONLY GOT THE OUT OF STOCK KIT; NOT THE LIST OF AVAILABLE BOTTLE STOPPERS

Online Shopper

Site Experience Feedback

Nov 04, 2024

very good!

Dyoung1

Site Experience Feedback

Nov 01, 2024

Overall a good experiences with PSI only one problem with a kit that PSI address and one mistake on my behalf or ordering incorrect kit so I'm satisfied


Post-Delivery Feedback

Nov 14, 2024

Customer service is very accommodating when you have a problem

Jim H

Site Experience Feedback

Nov 14, 2024

great selection competitive pricing. Will order again.

Maverick

Site Experience Feedback

Nov 14, 2024

The site is easy to navigate, well organized, and clearly categorized. I wish some items, like the hidden compartment key rings were available in more finishes, like gun metal. but overall, the selection and prices are both good.

Okey

Site Experience Feedback

Nov 14, 2024

Good quality reasonably priced

Online Shopper

Site Experience Feedback

Nov 14, 2024

Pen State is the only place I’ve ordered from. Always been satisfied. Usually get my orders in 2 to 3 days.

Online Shopper

Site Experience Feedback

Nov 14, 2024

i have using your products for years.30 years of teaching woodshop i always ordered from ytank youou. how that i have retired i still use your products

M

Site Experience Feedback

Nov 14, 2024

Always easy to order with quick shipping. I appreciate the 20% discount for completing a previous survey.

carbidecut

Post-Delivery Feedback

Nov 14, 2024

The order arrived promptly. All items were received and well packaged.

Laurie

Site Experience Feedback

Nov 14, 2024

i am a beginner woodturner. I want to make wood items for gifts.

Online Shopper

Post-Delivery Feedback

Nov 14, 2024

Good prices and fast delivery

Curleyhead

Site Experience Feedback

Nov 14, 2024

The coupon code did not work and the chat did not work. I was on hold for quite awhile this morning and then was brought back to the beginning of the phone cycle as if I just called so I hung up. The last time I called and spoke to Carla I was not waiting long for someone to answer the phone. Carla was nice and assured me that she would apply the 20% coupon code that I received from the survey as a refund after I placed my order.