Penn State Industries Reviews - 4,223 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 281 - 300 of 4,223
Online Shopper
Site Experience Feedback
Nov 12, 2024
Artisan woodturner
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Pen It
Site Experience Feedback
Nov 01, 2024
Always have been satifiied with product and customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pen It
Post-Delivery Feedback
Nov 12, 2024
Recommended to others due to selection.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 5
- Full ratings for this review »
Wayne
Site Experience Feedback
Nov 12, 2024
Order time and receiving product is very slow could be faster
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
dino
Site Experience Feedback
Nov 12, 2024
i use this site because it has everything that i need to build my business
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Owl
Site Experience Feedback
Nov 12, 2024
Great products for my woodturning hobby.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 12, 2024
No Problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rover
Site Experience Feedback
Nov 12, 2024
Worked well quick and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 12, 2024
Very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Al
Site Experience Feedback
Nov 12, 2024
Love your website. Ordering is easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
John
Site Experience Feedback
Nov 12, 2024
It’s frustrating that I keep needing to get more and more tools and supplies. Each pen ends up costing thousands of dollars! I can never figure out how to apply the supposed discount!
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
JORES
Site Experience Feedback
Nov 12, 2024
Penn State Industries is a leader in the field and are often my first stop when shopping for wood turning supplies, their web site is clean clear and efficient, just the shopping experience I am looking for, todays experience was perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Texasgal
Site Experience Feedback
Nov 12, 2024
I was disappointed that I was charged shipping since my purchase was over $100.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 12, 2024
Site was sluggish today but got what I wanted at discount. I’m a production Turner and count on Penn State for some of my sales items.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 12, 2024
Quick and easy.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Silkman G
Site Experience Feedback
Nov 06, 2024
Good experience easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Silkman G
Post-Delivery Feedback
Nov 12, 2024
Good products timely delivery good customer service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kurt
Site Experience Feedback
Nov 12, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Silveradodan
Post-Delivery Feedback
Nov 12, 2024
All my items were in stock and were delivered quickly!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Macaw
Site Experience Feedback
Oct 21, 2024
easy to use site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Macaw
Post-Delivery Feedback
Nov 12, 2024
Gr e at variety of quality products.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Gerry
Site Experience Feedback
Nov 12, 2024
I have ordered from PennState Industries many times over the years. I have always found the web site and customer service to be excellent. I look forward to working with them again in the future.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Steve
Site Experience Feedback
Nov 11, 2024
I like your site and the variety of turning products. Always looking for fun items to turn and give as gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »