Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 301 - 320 of 4,247
BamaEd
Site Experience Feedback
Nov 05, 2024
It worked pretty well. I had a bit of a problem with entering a coupon code. As the place to enter the code is not on the payment page.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
BamaEd
Post-Delivery Feedback
Nov 13, 2024
Ordered two scrappers delivered on time. Good quality.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
RK
Site Experience Feedback
Nov 13, 2024
I've been ordering woodturning products from PennState year after year. They have always provided an easy online user experience, and they have a wonderful product selection to choose from - one stop shop. Highly recommended.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Oct 26, 2024
I like the variety of pen kits offered. I ordered the pirate pen kit but was disappointed the bushings were not available.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Kaź
Site Experience Feedback
Nov 12, 2024
Your company is great to deal with. Always stock and always accurate.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Rubiconlwb
Site Experience Feedback
Nov 12, 2024
I found the blanks and pen kits that I was looking for. Everything is a little expensive but then what isn’t these days
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Angie
Site Experience Feedback
Nov 12, 2024
I thought there would be more things on sale consider the 15% off emails I kept getting. The prices are overall good.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Makers
Site Experience Feedback
Nov 12, 2024
Web site is good. Easily navigated.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Charlie
Site Experience Feedback
Nov 12, 2024
Charlie
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 12, 2024
Artisan woodturner
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Pen It
Site Experience Feedback
Nov 01, 2024
Always have been satifiied with product and customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pen It
Post-Delivery Feedback
Nov 12, 2024
Recommended to others due to selection.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 5
- Full ratings for this review »
Wayne
Site Experience Feedback
Nov 12, 2024
Order time and receiving product is very slow could be faster
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
dino
Site Experience Feedback
Nov 12, 2024
i use this site because it has everything that i need to build my business
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Owl
Site Experience Feedback
Nov 12, 2024
Great products for my woodturning hobby.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 12, 2024
No Problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rover
Site Experience Feedback
Nov 12, 2024
Worked well quick and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 12, 2024
Very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Al
Site Experience Feedback
Nov 12, 2024
Love your website. Ordering is easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
John
Site Experience Feedback
Nov 12, 2024
It’s frustrating that I keep needing to get more and more tools and supplies. Each pen ends up costing thousands of dollars! I can never figure out how to apply the supposed discount!
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
JORES
Site Experience Feedback
Nov 12, 2024
Penn State Industries is a leader in the field and are often my first stop when shopping for wood turning supplies, their web site is clean clear and efficient, just the shopping experience I am looking for, todays experience was perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Texasgal
Site Experience Feedback
Nov 12, 2024
I was disappointed that I was charged shipping since my purchase was over $100.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »