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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 301 - 320 of 4,247

BamaEd

Site Experience Feedback

Nov 05, 2024

It worked pretty well. I had a bit of a problem with entering a coupon code. As the place to enter the code is not on the payment page.


Post-Delivery Feedback

Nov 13, 2024

Ordered two scrappers delivered on time. Good quality.

RK

Site Experience Feedback

Nov 13, 2024

I've been ordering woodturning products from PennState year after year. They have always provided an easy online user experience, and they have a wonderful product selection to choose from - one stop shop. Highly recommended.

Bob

Site Experience Feedback

Oct 26, 2024

I like the variety of pen kits offered. I ordered the pirate pen kit but was disappointed the bushings were not available.

Kaź

Site Experience Feedback

Nov 12, 2024

Your company is great to deal with. Always stock and always accurate.

Rubiconlwb

Site Experience Feedback

Nov 12, 2024

I found the blanks and pen kits that I was looking for. Everything is a little expensive but then what isn’t these days

Angie

Site Experience Feedback

Nov 12, 2024

I thought there would be more things on sale consider the 15% off emails I kept getting. The prices are overall good.

Makers

Site Experience Feedback

Nov 12, 2024

Web site is good. Easily navigated.

Charlie

Site Experience Feedback

Nov 12, 2024

Charlie

Online Shopper

Site Experience Feedback

Nov 12, 2024

Artisan woodturner

Pen It

Site Experience Feedback

Nov 01, 2024

Always have been satifiied with product and customer service.


Post-Delivery Feedback

Nov 12, 2024

Recommended to others due to selection.

Wayne

Site Experience Feedback

Nov 12, 2024

Order time and receiving product is very slow could be faster

dino

Site Experience Feedback

Nov 12, 2024

i use this site because it has everything that i need to build my business

Owl

Site Experience Feedback

Nov 12, 2024

Great products for my woodturning hobby.

Online Shopper

Site Experience Feedback

Nov 12, 2024

No Problem

Rover

Site Experience Feedback

Nov 12, 2024

Worked well quick and efficient

Online Shopper

Site Experience Feedback

Nov 12, 2024

Very user friendly

Al

Site Experience Feedback

Nov 12, 2024

Love your website. Ordering is easy.

John

Site Experience Feedback

Nov 12, 2024

It’s frustrating that I keep needing to get more and more tools and supplies. Each pen ends up costing thousands of dollars! I can never figure out how to apply the supposed discount!

JORES

Site Experience Feedback

Nov 12, 2024

Penn State Industries is a leader in the field and are often my first stop when shopping for wood turning supplies, their web site is clean clear and efficient, just the shopping experience I am looking for, todays experience was perfect.

Texasgal

Site Experience Feedback

Nov 12, 2024

I was disappointed that I was charged shipping since my purchase was over $100.