Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 201 - 220 of 4,247
Mike
Site Experience Feedback
Nov 17, 2024
Great website, however the search engine limits the results, many times not including what I’m looking for. Ironically, I found it on Amazon and came back and ordered from PSI
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JK
Site Experience Feedback
Nov 17, 2024
DIFFICULT TO FIND THE CORRECT WOOD BLANKS, NEED TO BE ABLE TO SHOP BY SIZE. TOO LIMITED AMOUNT OF LARGER SIZE BLANKS. ITEMS OUT OF STOCK BUT JUST GOT THE CATALOGUE.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Kenny L
Site Experience Feedback
Nov 06, 2024
I love the products, navigation is a little tricky. Everyone always has an issue with prices and shipping.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Kenny L
Post-Delivery Feedback
Nov 17, 2024
I was surprised on how easy the site was to navigate. There are many ideas on new products and even other peoples finished projects. This helps get the creative mindset. These projects are fun and quite easy to learn. My lathe gets a lot more use ever since I started these projects. The prices are very competitive with other companies. I’ve had a ball working on these projects. I can only hope that the project get better and better. Penn State will be my favorite supplier from now on. The box arrived in great condition and was packed efficiently.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
BU1 Woodworking
Post-Delivery Feedback
Nov 17, 2024
I started woodworking for something to do after being getting a medical retirement from the military. The vet's garage in spokane wa gives lessons. It gave me a feeling of purpose agian.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
albert
Site Experience Feedback
Nov 17, 2024
Very easy to search for the products I want.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
bobo
Site Experience Feedback
Nov 17, 2024
Very good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Dale
Site Experience Feedback
Nov 09, 2024
Everything was fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sir Hooper
Post-Delivery Feedback
Nov 17, 2024
Penn State has a great selection of tools and if you're looking to get into turning pens, bowls and other various things you can do on a lathe, they have a great selection of lathes. Small-larger models at a reasonable price to get you started. I bought mine 10" Turncrafter about 4 years ago to make closing gifts for my real estate clients and it has turned into a part time pen business to supplement my income during to times when the real estate market is slow. Shipping can be a little slow compared to other pen supply companies and rush charge isn't worth it. I ordered other pen blanks from another company, didn't pay extra and still got my order before Penn. I think it's the way they ship using 2 shippers. UPS and then it transfers to USPS, who knows why? They could save the consumer time & money by shipping USPS priority mail, but nope they want to save a buck I guess.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »
Joe M
Site Experience Feedback
Nov 17, 2024
Great website that is very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dodger
Site Experience Feedback
Nov 17, 2024
easy to navigate . good information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Great product
Post-Delivery Feedback
Nov 17, 2024
Thank you for a quality product. I purchased these replacements for a pen I made with my ex-girlfriend's father and it is a wonderful pen. These replacements are truly amazing.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Raftrjl62
Site Experience Feedback
Oct 29, 2024
The products are quality workmenship, Shipping is fast usually within a week. Customer service is top notch
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 17, 2024
I purchased pen blanks to make a pen for my grand daughter. She was preparing for a Gonzaga University athletic scholarship signing ceremony. I needed the blanks quickly and ordered them on Saturday 11/9. The ceremony was scheduled for Friday, 11/15. I paid the upcharge for UPS 3-day shipping. I received the blanks 5 days later on Thursday, 11/14, late afternoon. I had already made her pen using other pen blanks. I was very disappointed in the slow order processing by PSI and the late delivery even with expedited shipping. I am happy with the products I received and will use the blanks for future turning projects but will never again depend on PSI when time is of the essence.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 2
- Customer Support: N/A
- Full ratings for this review »
Tcut
Site Experience Feedback
Nov 02, 2024
Excellent strive and products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tcut
Post-Delivery Feedback
Nov 17, 2024
Selection of product, pricing, quality of product
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Rich
Site Experience Feedback
Nov 04, 2024
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rich
Post-Delivery Feedback
Nov 17, 2024
Quality products, timely shipping and delivery!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
BV
Site Experience Feedback
Nov 09, 2024
First order went easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BV
Post-Delivery Feedback
Nov 17, 2024
First time ordering from them. Seemed to go well, the only flaw was I never received any status (except initial receipt) or tracking information.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
BR
Site Experience Feedback
Nov 17, 2024
Good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
J.D.
Site Experience Feedback
Nov 17, 2024
Penn State is my go-to for my lathe turning projects and supplies. Prices are fair and the selection is amazing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
John
Site Experience Feedback
Oct 28, 2024
Very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Post-Delivery Feedback
Nov 16, 2024
The only item I needed to return was because of my error when ordering. The staff at PennState were easy to work with, and did my return and re-order with no hassles.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »