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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 201 - 220 of 4,247

Mike

Site Experience Feedback

Nov 17, 2024

Great website, however the search engine limits the results, many times not including what I’m looking for. Ironically, I found it on Amazon and came back and ordered from PSI

JK

Site Experience Feedback

Nov 17, 2024

DIFFICULT TO FIND THE CORRECT WOOD BLANKS, NEED TO BE ABLE TO SHOP BY SIZE. TOO LIMITED AMOUNT OF LARGER SIZE BLANKS. ITEMS OUT OF STOCK BUT JUST GOT THE CATALOGUE.

Kenny L

Site Experience Feedback

Nov 06, 2024

I love the products, navigation is a little tricky. Everyone always has an issue with prices and shipping.


Post-Delivery Feedback

Nov 17, 2024

I was surprised on how easy the site was to navigate. There are many ideas on new products and even other peoples finished projects. This helps get the creative mindset. These projects are fun and quite easy to learn. My lathe gets a lot more use ever since I started these projects. The prices are very competitive with other companies. I’ve had a ball working on these projects. I can only hope that the project get better and better. Penn State will be my favorite supplier from now on. The box arrived in great condition and was packed efficiently.

BU1 Woodworking

Post-Delivery Feedback

Nov 17, 2024

I started woodworking for something to do after being getting a medical retirement from the military. The vet's garage in spokane wa gives lessons. It gave me a feeling of purpose agian.

albert

Site Experience Feedback

Nov 17, 2024

Very easy to search for the products I want.

bobo

Site Experience Feedback

Nov 17, 2024

Very good

Dale

Site Experience Feedback

Nov 09, 2024

Everything was fine.

Sir Hooper

Post-Delivery Feedback

Nov 17, 2024

Penn State has a great selection of tools and if you're looking to get into turning pens, bowls and other various things you can do on a lathe, they have a great selection of lathes. Small-larger models at a reasonable price to get you started. I bought mine 10" Turncrafter about 4 years ago to make closing gifts for my real estate clients and it has turned into a part time pen business to supplement my income during to times when the real estate market is slow. Shipping can be a little slow compared to other pen supply companies and rush charge isn't worth it. I ordered other pen blanks from another company, didn't pay extra and still got my order before Penn. I think it's the way they ship using 2 shippers. UPS and then it transfers to USPS, who knows why? They could save the consumer time & money by shipping USPS priority mail, but nope they want to save a buck I guess.

Joe M

Site Experience Feedback

Nov 17, 2024

Great website that is very easy to navigate.

Dodger

Site Experience Feedback

Nov 17, 2024

easy to navigate . good information

Great product

Post-Delivery Feedback

Nov 17, 2024

Thank you for a quality product. I purchased these replacements for a pen I made with my ex-girlfriend's father and it is a wonderful pen. These replacements are truly amazing.

Raftrjl62

Site Experience Feedback

Oct 29, 2024

The products are quality workmenship, Shipping is fast usually within a week. Customer service is top notch

Online Shopper

Post-Delivery Feedback

Nov 17, 2024

I purchased pen blanks to make a pen for my grand daughter. She was preparing for a Gonzaga University athletic scholarship signing ceremony. I needed the blanks quickly and ordered them on Saturday 11/9. The ceremony was scheduled for Friday, 11/15. I paid the upcharge for UPS 3-day shipping. I received the blanks 5 days later on Thursday, 11/14, late afternoon. I had already made her pen using other pen blanks. I was very disappointed in the slow order processing by PSI and the late delivery even with expedited shipping. I am happy with the products I received and will use the blanks for future turning projects but will never again depend on PSI when time is of the essence.

Tcut

Site Experience Feedback

Nov 02, 2024

Excellent strive and products


Post-Delivery Feedback

Nov 17, 2024

Selection of product, pricing, quality of product

Rich

Site Experience Feedback

Nov 04, 2024

Fast and easy


Post-Delivery Feedback

Nov 17, 2024

Quality products, timely shipping and delivery!

BV

Site Experience Feedback

Nov 09, 2024

First order went easy.


Post-Delivery Feedback

Nov 17, 2024

First time ordering from them. Seemed to go well, the only flaw was I never received any status (except initial receipt) or tracking information.

BR

Site Experience Feedback

Nov 17, 2024

Good experience.

J.D.

Site Experience Feedback

Nov 17, 2024

Penn State is my go-to for my lathe turning projects and supplies. Prices are fair and the selection is amazing.

John

Site Experience Feedback

Oct 28, 2024

Very helpful

Mike

Post-Delivery Feedback

Nov 16, 2024

The only item I needed to return was because of my error when ordering. The staff at PennState were easy to work with, and did my return and re-order with no hassles.