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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 181 - 200 of 4,247

Turningsbydonald

Post-Delivery Feedback

Nov 18, 2024

Very disappointed they were out of light house pen kits. Everything thing else was great.

Arliss

Site Experience Feedback

Nov 18, 2024

I am a wood turner and Penn State has a great selection to choose from. I have ordered from them for years.

Matt

Site Experience Feedback

Nov 18, 2024

Website is wonderful. Easy to navigate.

Pastor

Site Experience Feedback

Nov 18, 2024

I enjoy the penn state products and service

Andrew

Site Experience Feedback

Nov 18, 2024

categories could use a little work, there are a lot and it can be super overwhelming. Also some items seem to not be in the category tree at all but are findable through search. I would love to be reminded to check that I have the necessary bushings/drill bits/etc for each product. I do like the clear and consistent table on each kit page, with links directly to what I need, but I wouldn't mind a little modal that pops up reminded me/asking if I want to add the bushings, drill bit, and blank squaring tool when I add a kit to my cart. It would also be really slick if the "blank size" section of the table linked to a filtered blank search that includes compatible sizes. Also, I feel a little misled by the survey offering $100 value as a reward, which I hoped/assumed was some sort of PSI coupon, or maybe a chance at a raffle, but here on the last page I find that it is a discount for magazines, something that nobody my age would ever spend money on anyways.

Larry D

Site Experience Feedback

Nov 18, 2024

Medecus clips only available in gold! Need to offer in other finishes to match up with more pens types. Types of pens this clip will fit should be denoted at the "clip view", not in the review section. Would not have known had I not read the reviews!

Online Shopper

Site Experience Feedback

Nov 18, 2024

Always have what I need for my hobbie. Ease of ordering and orders have always been worry free.

HedgeMouse

Site Experience Feedback

Nov 08, 2024

Great products, good support when needed.


Post-Delivery Feedback

Nov 18, 2024

the product (measuring spoons) was exactly as expected.

Orion

Site Experience Feedback

Nov 18, 2024

Stop getting rid of items that you have, people want those items in our/thier product!

Online Shopper

Post-Delivery Feedback

Nov 18, 2024

last order showed still at Penn state until a week later it was out for delivery,,,no tracking in between

Mr. Ed

Post-Delivery Feedback

Nov 18, 2024

I have delt with Penn State for a number of years and have always been satisfied with the service. I do receive ads from new companies getting into the same services. Without hesitation, Pen States products, prices and presentation are superior,

Dave

Site Experience Feedback

Nov 18, 2024

Purchase went smooth as usual

Dommy

Site Experience Feedback

Nov 18, 2024

Easy to find what I’m looking for, clear direction on needed accessories for projects.

milljohn72

Site Experience Feedback

Nov 17, 2024

It was difficult finding the place to enter the coupon.

woodbutcher52

Site Experience Feedback

Nov 05, 2024

You have a tremendous variety of kits, supplies, etc. I do wish you'd offer free s&h, since your prices aren't the lowest on the web. I've been buying from PSI since about 1999, so I am a pretty loyal customer


Post-Delivery Feedback

Nov 17, 2024

I've been a PSI customer since about 2004, and you probably have the greatest variety of pen related kits and other items. I've also been buying the wood pen boxes from you for about 18 years and I am quite disappointed that you choose to not stock them any more in your catalog. We just did a craft fair this weekend and sold about 40 of them (from other suppliers). Can you tell me WHY you don't stock them any more?

Mikey

Site Experience Feedback

Nov 17, 2024

It was good

Billy D

Site Experience Feedback

Nov 17, 2024

Need to work on adding to cart from design. It added 2

TPM

Site Experience Feedback

Nov 17, 2024

Had a discount coupon so I used it for something I was thinking about

Luke

Site Experience Feedback

Nov 17, 2024

Amazing selection, especially with MT1 form factor. It's hard to find affordable accessories for MT1 but penn state makes it easy.

Pops

Site Experience Feedback

Nov 17, 2024

Always have what I need