Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 181 - 200 of 4,247
Turningsbydonald
Post-Delivery Feedback
Nov 18, 2024
Very disappointed they were out of light house pen kits. Everything thing else was great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Arliss
Site Experience Feedback
Nov 18, 2024
I am a wood turner and Penn State has a great selection to choose from. I have ordered from them for years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Matt
Site Experience Feedback
Nov 18, 2024
Website is wonderful. Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Pastor
Site Experience Feedback
Nov 18, 2024
I enjoy the penn state products and service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Andrew
Site Experience Feedback
Nov 18, 2024
categories could use a little work, there are a lot and it can be super overwhelming. Also some items seem to not be in the category tree at all but are findable through search. I would love to be reminded to check that I have the necessary bushings/drill bits/etc for each product. I do like the clear and consistent table on each kit page, with links directly to what I need, but I wouldn't mind a little modal that pops up reminded me/asking if I want to add the bushings, drill bit, and blank squaring tool when I add a kit to my cart. It would also be really slick if the "blank size" section of the table linked to a filtered blank search that includes compatible sizes. Also, I feel a little misled by the survey offering $100 value as a reward, which I hoped/assumed was some sort of PSI coupon, or maybe a chance at a raffle, but here on the last page I find that it is a discount for magazines, something that nobody my age would ever spend money on anyways.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Larry D
Site Experience Feedback
Nov 18, 2024
Medecus clips only available in gold! Need to offer in other finishes to match up with more pens types. Types of pens this clip will fit should be denoted at the "clip view", not in the review section. Would not have known had I not read the reviews!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
Always have what I need for my hobbie. Ease of ordering and orders have always been worry free.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HedgeMouse
Site Experience Feedback
Nov 08, 2024
Great products, good support when needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HedgeMouse
Post-Delivery Feedback
Nov 18, 2024
the product (measuring spoons) was exactly as expected.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Orion
Site Experience Feedback
Nov 18, 2024
Stop getting rid of items that you have, people want those items in our/thier product!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 18, 2024
last order showed still at Penn state until a week later it was out for delivery,,,no tracking in between
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 9
- Full ratings for this review »
Mr. Ed
Post-Delivery Feedback
Nov 18, 2024
I have delt with Penn State for a number of years and have always been satisfied with the service. I do receive ads from new companies getting into the same services. Without hesitation, Pen States products, prices and presentation are superior,
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dave
Site Experience Feedback
Nov 18, 2024
Purchase went smooth as usual
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dommy
Site Experience Feedback
Nov 18, 2024
Easy to find what I’m looking for, clear direction on needed accessories for projects.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
milljohn72
Site Experience Feedback
Nov 17, 2024
It was difficult finding the place to enter the coupon.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
woodbutcher52
Site Experience Feedback
Nov 05, 2024
You have a tremendous variety of kits, supplies, etc. I do wish you'd offer free s&h, since your prices aren't the lowest on the web. I've been buying from PSI since about 1999, so I am a pretty loyal customer
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
woodbutcher52
Post-Delivery Feedback
Nov 17, 2024
I've been a PSI customer since about 2004, and you probably have the greatest variety of pen related kits and other items. I've also been buying the wood pen boxes from you for about 18 years and I am quite disappointed that you choose to not stock them any more in your catalog. We just did a craft fair this weekend and sold about 40 of them (from other suppliers). Can you tell me WHY you don't stock them any more?
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mikey
Site Experience Feedback
Nov 17, 2024
It was good
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Billy D
Site Experience Feedback
Nov 17, 2024
Need to work on adding to cart from design. It added 2
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
TPM
Site Experience Feedback
Nov 17, 2024
Had a discount coupon so I used it for something I was thinking about
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Luke
Site Experience Feedback
Nov 17, 2024
Amazing selection, especially with MT1 form factor. It's hard to find affordable accessories for MT1 but penn state makes it easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pops
Site Experience Feedback
Nov 17, 2024
Always have what I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »