Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 161 - 180 of 4,247
David
Site Experience Feedback
Nov 19, 2024
I always have the best experience with Pennstate. They always have what I'm after and in stock. Great company to buy from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
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Post-Delivery Feedback
Nov 19, 2024
I have been purchasing pen kits and lathe supplies from Penn State every year since 2003. I have crafted 1000’s of pens and pencils. Quality has always been excellent. My recipients have always been thrilled to receive my pens and pencils.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Papa
Site Experience Feedback
Nov 19, 2024
selecting items was quick and I have a catalog which has the item numbers which helped to speed up the process.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Rick
Site Experience Feedback
Nov 19, 2024
Sight is easy to use. Wish out of stock items would get in stock. One item was higher priced than in catalog I received 1 day before.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Yguy1975
Site Experience Feedback
Nov 19, 2024
It was an experience that was neither extraordinary or poor
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Eagle Eyes
Site Experience Feedback
Nov 18, 2024
I appreciate suggestion of Bushing for pen kits so I do t forget to order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Barney
Site Experience Feedback
Nov 18, 2024
Penn State have a great selection of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Flapjack
Site Experience Feedback
Nov 18, 2024
Out of lots of things I looked at
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
TJ in Idaho
Site Experience Feedback
Nov 18, 2024
Would be nice to see bundle prices come down a bit. That said, overall seamless transaction. Shipping costs exorbitant.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Vudu
Site Experience Feedback
Nov 18, 2024
Easy to find and order from the comfort of my lazyboy makes me happy. Fast shipping and quality products is also a big plus . Thx Penn State.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Terry
Site Experience Feedback
Nov 18, 2024
No issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jack
Site Experience Feedback
Nov 18, 2024
Web site was easy to use. No problem. I copied the item number from catalog. plan to purchase a lathe from you later.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stephen
Site Experience Feedback
Nov 18, 2024
Comparing around, I would like to see some Dayacom Kits, Artisan, and McKenzie Penworks.I am excited to try out the ones I ordered though for now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
fjhstuff
Site Experience Feedback
Nov 18, 2024
Excellent products, fast and secure shipping. Easy site to browse and order from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Big E
Site Experience Feedback
Nov 18, 2024
I have gotten things from penn state for years and have no complaints.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
Nice website that is easy to find what I am looking for as well as details about each product. Nice to have instructions for turning kits available before purchasing the kit.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
CTC
Site Experience Feedback
Nov 18, 2024
Overall very well
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
John
Site Experience Feedback
Nov 18, 2024
Very happy with the quality of products and the customer service you offer.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
JJ
Site Experience Feedback
Nov 18, 2024
The process was good but item images can be better
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Skip
Site Experience Feedback
Nov 18, 2024
Excellent experience, have been using PSIndustries for many years
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »