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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 161 - 180 of 4,247

David

Site Experience Feedback

Nov 19, 2024

I always have the best experience with Pennstate. They always have what I'm after and in stock. Great company to buy from.

?

Post-Delivery Feedback

Nov 19, 2024

I have been purchasing pen kits and lathe supplies from Penn State every year since 2003. I have crafted 1000’s of pens and pencils. Quality has always been excellent. My recipients have always been thrilled to receive my pens and pencils.

Papa

Site Experience Feedback

Nov 19, 2024

selecting items was quick and I have a catalog which has the item numbers which helped to speed up the process.

Rick

Site Experience Feedback

Nov 19, 2024

Sight is easy to use. Wish out of stock items would get in stock. One item was higher priced than in catalog I received 1 day before.

Yguy1975

Site Experience Feedback

Nov 19, 2024

It was an experience that was neither extraordinary or poor

Eagle Eyes

Site Experience Feedback

Nov 18, 2024

I appreciate suggestion of Bushing for pen kits so I do t forget to order

Barney

Site Experience Feedback

Nov 18, 2024

Penn State have a great selection of products

Flapjack

Site Experience Feedback

Nov 18, 2024

Out of lots of things I looked at

TJ in Idaho

Site Experience Feedback

Nov 18, 2024

Would be nice to see bundle prices come down a bit. That said, overall seamless transaction. Shipping costs exorbitant.

Vudu

Site Experience Feedback

Nov 18, 2024

Easy to find and order from the comfort of my lazyboy makes me happy. Fast shipping and quality products is also a big plus . Thx Penn State.

Terry

Site Experience Feedback

Nov 18, 2024

No issues

Jack

Site Experience Feedback

Nov 18, 2024

Web site was easy to use. No problem. I copied the item number from catalog. plan to purchase a lathe from you later.

Stephen

Site Experience Feedback

Nov 18, 2024

Comparing around, I would like to see some Dayacom Kits, Artisan, and McKenzie Penworks.I am excited to try out the ones I ordered though for now.

fjhstuff

Site Experience Feedback

Nov 18, 2024

Excellent products, fast and secure shipping. Easy site to browse and order from

Big E

Site Experience Feedback

Nov 18, 2024

I have gotten things from penn state for years and have no complaints.

Online Shopper

Site Experience Feedback

Nov 18, 2024

Nice website that is easy to find what I am looking for as well as details about each product. Nice to have instructions for turning kits available before purchasing the kit.

CTC

Site Experience Feedback

Nov 18, 2024

Overall very well

John

Site Experience Feedback

Nov 18, 2024

Very happy with the quality of products and the customer service you offer.

JJ

Site Experience Feedback

Nov 18, 2024

The process was good but item images can be better

Skip

Site Experience Feedback

Nov 18, 2024

Excellent experience, have been using PSIndustries for many years