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Penn State Industries Reviews - 4,247 Review - 9.5/10

Nov 27, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 141 - 160 of 4,247

Navy Davey

Post-Delivery Feedback

Nov 20, 2024

Truly the best company I deal with. Online ordering, technical support, and customer service are unsurpassed.

Valve man

Post-Delivery Feedback

Nov 20, 2024

Did Not adjust my order she said she would. And return shipping cost more than item to return.

Bob

Site Experience Feedback

Nov 19, 2024

I liked everything that I purchased but I bought a couple of small items to avoid shipping charges. It's okay, I will use them in the future. Good for you and good for me.

flipper1976

Site Experience Feedback

Nov 19, 2024

Good so far, waiting to receive my order to complete.

Online Shopper

Site Experience Feedback

Nov 19, 2024

Love the web site and catalog

Kennedy21B

Site Experience Feedback

Nov 19, 2024

Simple to use

Online Shopper

Site Experience Feedback

Nov 19, 2024

So far…so good!

Stevespens

Site Experience Feedback

Nov 19, 2024

It was grat

Papa Lynn

Site Experience Feedback

Nov 19, 2024

Very happy with service

Tim

Site Experience Feedback

Nov 19, 2024

Check out is great. Finding items is spotty by search, oten items dont show up. But with a catalog handy you can find anything using the #pkf number.

JohnM

Site Experience Feedback

Nov 19, 2024

Overall, good

Cowboy

Site Experience Feedback

Nov 19, 2024

So far all good

turner1

Site Experience Feedback

Nov 19, 2024

good

Rory

Site Experience Feedback

Nov 19, 2024

Some pens have a feature where you can see what a blank looks like with your style and material pen choice. I would have like that for the face rollers. I may have purchased some blanks if I could have seen what they looked like with the various face roller colors.

None

Post-Delivery Feedback

Nov 19, 2024

N/A

Online Shopper

Post-Delivery Feedback

Nov 19, 2024

I like the design of these seam rippers

New pen guy

Site Experience Feedback

Nov 19, 2024

All was good

Peg

Site Experience Feedback

Nov 19, 2024

Very pleased

Yuri

Site Experience Feedback

Nov 19, 2024

Straightforward, easy to understand, quick check out.

DICK

Site Experience Feedback

Nov 04, 2024

I started to order on my cell phone with a phone call in order to have questions answered but ran into a very unpleasant consumer service person, I decided to wait for another person who was very pleasant, Gave me all i needed to go on line. on line is difficult when ordering a pen kit and bushings and drill, you need to start over each time, I made it, now to see the quality of the kits..