Penn State Industries Reviews - 4,247 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 141 - 160 of 4,247
Navy Davey
Post-Delivery Feedback
Nov 20, 2024
Truly the best company I deal with. Online ordering, technical support, and customer service are unsurpassed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Valve man
Post-Delivery Feedback
Nov 20, 2024
Did Not adjust my order she said she would. And return shipping cost more than item to return.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: N/A
- Customer Support: 7
- Full ratings for this review »
Bob
Site Experience Feedback
Nov 19, 2024
I liked everything that I purchased but I bought a couple of small items to avoid shipping charges. It's okay, I will use them in the future. Good for you and good for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
flipper1976
Site Experience Feedback
Nov 19, 2024
Good so far, waiting to receive my order to complete.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 19, 2024
Love the web site and catalog
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kennedy21B
Site Experience Feedback
Nov 19, 2024
Simple to use
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 19, 2024
So far…so good!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Stevespens
Site Experience Feedback
Nov 19, 2024
It was grat
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Papa Lynn
Site Experience Feedback
Nov 19, 2024
Very happy with service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tim
Site Experience Feedback
Nov 19, 2024
Check out is great. Finding items is spotty by search, oten items dont show up. But with a catalog handy you can find anything using the #pkf number.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
JohnM
Site Experience Feedback
Nov 19, 2024
Overall, good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Cowboy
Site Experience Feedback
Nov 19, 2024
So far all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
turner1
Site Experience Feedback
Nov 19, 2024
good
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Rory
Site Experience Feedback
Nov 19, 2024
Some pens have a feature where you can see what a blank looks like with your style and material pen choice. I would have like that for the face rollers. I may have purchased some blanks if I could have seen what they looked like with the various face roller colors.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
None
Post-Delivery Feedback
Nov 19, 2024
N/A
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 19, 2024
I like the design of these seam rippers
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
New pen guy
Site Experience Feedback
Nov 19, 2024
All was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Peg
Site Experience Feedback
Nov 19, 2024
Very pleased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Yuri
Site Experience Feedback
Nov 19, 2024
Straightforward, easy to understand, quick check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DICK
Site Experience Feedback
Nov 04, 2024
I started to order on my cell phone with a phone call in order to have questions answered but ran into a very unpleasant consumer service person, I decided to wait for another person who was very pleasant, Gave me all i needed to go on line. on line is difficult when ordering a pen kit and bushings and drill, you need to start over each time, I made it, now to see the quality of the kits..
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 4
- Full ratings for this review »