Penn State Industries Reviews - 4,223 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1601 - 1620 of 4,223
Ron N
Site Experience Feedback
Jul 22, 2024
I order a lot from Penn - many times I look elsewhere first because no amount of a sale gets FFA
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Nance
Site Experience Feedback
Jul 11, 2024
The Penn State website is so easy to use. The website is so we need because you cannot buy pen refills anymore and these are a good bargain.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nance
Post-Delivery Feedback
Jul 22, 2024
So easy to order online! You can’t find refills in the stores anymore.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 22, 2024
I could not find what I was looking for, had to resort to the chat box. Worked great
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Jul 04, 2024
Was fine, no issue
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Post-Delivery Feedback
Jul 22, 2024
Penn St. makes good products, but they should NOT charge shipping on orders over a certain amount, say $100
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Mr. Big
Site Experience Feedback
Jul 22, 2024
Shipping charge are high for supplies ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 22, 2024
Great products
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Frogman
Site Experience Feedback
Jun 29, 2024
Great experience ! I have made many orders from Pennstate and have been highly satisfied on each purchase .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Frogman
Post-Delivery Feedback
Jul 22, 2024
Pennstate offers the best selection in pen making supplies .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
PenmakerPaul
Site Experience Feedback
Jul 22, 2024
As always, the interaction is excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tim
Post-Delivery Feedback
Jul 22, 2024
Great selection, great prices. In previous orders, I did have need of customer support and it was first rate.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
ShopmanDave
Site Experience Feedback
Jul 21, 2024
Penn State Industries is the industry standard for pen turning, as far as I'm concerned! I have been ordering from them for years and never had a bad experience. I recommend them to all the members of my wood turners club. We buy from them when we do public demonstrations where we teach the public how to turn pens. They turn a pen themselves, with our help, and they get to keep the pen!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JHL Woodwork
Site Experience Feedback
Jul 21, 2024
I was extremely impressed with how easily I found the product. In the past, it was more difficult to locate what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Navy Davey
Post-Delivery Feedback
Jul 21, 2024
I can always rely on Penn State to complete my order correctly and on time. Customer service is unsurpassed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 21, 2024
Think shipping should be free for large orders!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
eegs
Site Experience Feedback
Jul 10, 2024
Very easy to navigate between pages to purchase item and related accessories
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
eegs
Post-Delivery Feedback
Jul 21, 2024
New to PennState Ind and found the site user friendly and great product selections too.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Bub
Site Experience Feedback
Jul 21, 2024
I work for a school department and make pens and other things for teachers
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Bo
Post-Delivery Feedback
Jul 21, 2024
Very satisfied with my purchase, although it was sometimes hard to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 20, 2024
easy ordering platform
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Great place for wood turning
Post-Delivery Feedback
Jul 20, 2024
Penn State is my go to for turning needs. They usually have what I need and want at great prices.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bic
Site Experience Feedback
Jul 20, 2024
Service is always good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 20, 2024
Would like to see a little bit more free shipping on orders throughout the year
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »