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Penn State Industries Reviews - 4,223 Review - 9.5/10

Nov 30, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1601 - 1620 of 4,223

Ron N

Site Experience Feedback

Jul 22, 2024

I order a lot from Penn - many times I look elsewhere first because no amount of a sale gets FFA

Nance

Site Experience Feedback

Jul 11, 2024

The Penn State website is so easy to use. The website is so we need because you cannot buy pen refills anymore and these are a good bargain.


Post-Delivery Feedback

Jul 22, 2024

So easy to order online! You can’t find refills in the stores anymore.

Online Shopper

Site Experience Feedback

Jul 22, 2024

I could not find what I was looking for, had to resort to the chat box. Worked great

Bob

Site Experience Feedback

Jul 04, 2024

Was fine, no issue


Post-Delivery Feedback

Jul 22, 2024

Penn St. makes good products, but they should NOT charge shipping on orders over a certain amount, say $100

Mr. Big

Site Experience Feedback

Jul 22, 2024

Shipping charge are high for supplies ordered.

Online Shopper

Post-Delivery Feedback

Jul 22, 2024

Great products

Frogman

Site Experience Feedback

Jun 29, 2024

Great experience ! I have made many orders from Pennstate and have been highly satisfied on each purchase .


Post-Delivery Feedback

Jul 22, 2024

Pennstate offers the best selection in pen making supplies .

PenmakerPaul

Site Experience Feedback

Jul 22, 2024

As always, the interaction is excellent.

Tim

Post-Delivery Feedback

Jul 22, 2024

Great selection, great prices. In previous orders, I did have need of customer support and it was first rate.

ShopmanDave

Site Experience Feedback

Jul 21, 2024

Penn State Industries is the industry standard for pen turning, as far as I'm concerned! I have been ordering from them for years and never had a bad experience. I recommend them to all the members of my wood turners club. We buy from them when we do public demonstrations where we teach the public how to turn pens. They turn a pen themselves, with our help, and they get to keep the pen!

JHL Woodwork

Site Experience Feedback

Jul 21, 2024

I was extremely impressed with how easily I found the product. In the past, it was more difficult to locate what I needed.

Navy Davey

Post-Delivery Feedback

Jul 21, 2024

I can always rely on Penn State to complete my order correctly and on time. Customer service is unsurpassed.

Online Shopper

Site Experience Feedback

Jul 21, 2024

Think shipping should be free for large orders!!

eegs

Site Experience Feedback

Jul 10, 2024

Very easy to navigate between pages to purchase item and related accessories


Post-Delivery Feedback

Jul 21, 2024

New to PennState Ind and found the site user friendly and great product selections too.

Bub

Site Experience Feedback

Jul 21, 2024

I work for a school department and make pens and other things for teachers

Bo

Post-Delivery Feedback

Jul 21, 2024

Very satisfied with my purchase, although it was sometimes hard to find what I was looking for.

Online Shopper

Site Experience Feedback

Jul 20, 2024

easy ordering platform

Great place for wood turning

Post-Delivery Feedback

Jul 20, 2024

Penn State is my go to for turning needs. They usually have what I need and want at great prices.

Bic

Site Experience Feedback

Jul 20, 2024

Service is always good

Online Shopper

Site Experience Feedback

Jul 20, 2024

Would like to see a little bit more free shipping on orders throughout the year