Penn State Industries Reviews - 4,223 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1581 - 1600 of 4,223
Penman
Site Experience Feedback
Jul 24, 2024
I ordered some pen kits. There was lots of options. Very detailed and clear descriptions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 14, 2024
Always there when you need something
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 24, 2024
speed control was not working. talked to tec . He gave me part #. Works great know.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Jul 15, 2024
Could not reset password.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 24, 2024
the only complaint I would have is that when a product is out of stock you put me on the list to be notified. Then when it comes in I have to order and pay additional shipping. Most companies let me order the product and when it comes in there is no additional shipping.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stu
Site Experience Feedback
Jul 24, 2024
Using the order catalog it was quick and easy to order by product number and see the shoping cart items as I added to it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
firehose
Site Experience Feedback
Jul 24, 2024
As always been very help full in placing orders or replacement parts if any are needed,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DocH
Site Experience Feedback
Jul 14, 2024
The process of moving back and forth between the checkout section and the wishlist seems cumbersome with too many steps. I’m probably doing something wrong.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
charlie
Site Experience Feedback
Jul 24, 2024
I always order pen making stuff from Pen State
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Turkey55
Site Experience Feedback
Jul 16, 2024
Quality and availability of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Turkey55
Post-Delivery Feedback
Jul 24, 2024
I just received this today so I haven’t had time to do anything yet but I have had only one pen refil that was damaged out of the many I have bought
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 14, 2024
I turn things for sale and pleasure. If I have a large order I order from pen kit mall. I ordered today because I needed seam rippers replaced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 24, 2024
I am specifically looking for sharper seam rippers. Rockler sells one but there are no volume discounts. The ones everyone sells are all from the same source. The new source doesn’t make a seam ripper of the same quality.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Willy
Post-Delivery Feedback
Jul 23, 2024
I love penn state
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 23, 2024
Lots of selection. Previous experience with product has been good.
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Charlie
Site Experience Feedback
Jul 23, 2024
Easy to use and handy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 23, 2024
I believe the shipping charges are outrageous and just another way for penn state to increase profits. It shouldn't cost $10.00 to send a 3 or 4 ounce drill bit.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Pop's
Post-Delivery Feedback
Jul 23, 2024
Penn State's a good company they usually have what you want if it's out of stock it doesn't take long for them to get it back they need to notify you when you're on the waiting list like I've been a few times and I found out myself that the items were back in stock and I was never notified when I was on the waiting list shipping I had never ever been notified when it was shipped or how long was it going to take it just shows up but it's no big deal I usually get everything I ordered and I've ordered quite a bit and it seems to be fairly good products so I will continue to use them they have a few things to try to straighten out like to shipping information when it ships out when you're supposed to get it but it's really no big deal I will continue to use Penn State
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
NAVYMICKEY
Site Experience Feedback
Jul 23, 2024
The website is easy to navigate and delivery is always fast in good packaging. All products I have purchased from here are great quality!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 23, 2024
Great products, terrible customer service. I ordered 6 pen kits online ($99 + $10 ship). I realized a second after I had completed my order that I forgot to add on a pen blank ($15). It is not rational to pay another $10 to ship a $15 item, so I phoned customer service to add the one piece onto my order. I was told it was not possible to add on at which point I asked to have my order cancelled so I can go back and re-order all the items including the blank I missed on the first go-around. The rep was quite resistant to help me as a customer and not very knowledgeable on how to process my request. She even had to involve her supervisor to cancel the order at which time I asked if I would be receiving a cancellation email and was told I would. Instead, I received a shipping confirmation and the items delivered as indicated on the order THAT WAS SUPPOSED TO BE CANCELLED. I am so dis-satisfied when all I wanted was to order more products but instead I now will never order again.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: 1
- Full ratings for this review »
John
Site Experience Feedback
Jul 06, 2024
Excellent PSI website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
John
Post-Delivery Feedback
Jul 23, 2024
Ordering online is very easy and a great experience. I told my friends about PSI and their huge selection of excellent products.. The staff are outstanding and willing to help. If a pen part is damaged, PSI gladly replaced the part. Fantastic!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mark
Site Experience Feedback
Jul 01, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
D4A
Site Experience Feedback
Jul 23, 2024
Penn state had exactly what I was looking for and the kit bundle helped with the purchase price. Since I am a hobbyist I would order more often if the shipping was based on size of order rather than flat rate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »