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Penn State Industries Reviews - 4,223 Review - 9.5/10

Nov 30, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1581 - 1600 of 4,223

Penman

Site Experience Feedback

Jul 24, 2024

I ordered some pen kits. There was lots of options. Very detailed and clear descriptions.

Online Shopper

Site Experience Feedback

Jul 14, 2024

Always there when you need something


Post-Delivery Feedback

Jul 24, 2024

speed control was not working. talked to tec . He gave me part #. Works great know.

Mike

Site Experience Feedback

Jul 15, 2024

Could not reset password.

Online Shopper

Site Experience Feedback

Jul 24, 2024

the only complaint I would have is that when a product is out of stock you put me on the list to be notified. Then when it comes in I have to order and pay additional shipping. Most companies let me order the product and when it comes in there is no additional shipping.

Stu

Site Experience Feedback

Jul 24, 2024

Using the order catalog it was quick and easy to order by product number and see the shoping cart items as I added to it.

firehose

Site Experience Feedback

Jul 24, 2024

As always been very help full in placing orders or replacement parts if any are needed,

DocH

Site Experience Feedback

Jul 14, 2024

The process of moving back and forth between the checkout section and the wishlist seems cumbersome with too many steps. I’m probably doing something wrong.

charlie

Site Experience Feedback

Jul 24, 2024

I always order pen making stuff from Pen State

Turkey55

Site Experience Feedback

Jul 16, 2024

Quality and availability of products


Post-Delivery Feedback

Jul 24, 2024

I just received this today so I haven’t had time to do anything yet but I have had only one pen refil that was damaged out of the many I have bought

Online Shopper

Site Experience Feedback

Jul 14, 2024

I turn things for sale and pleasure. If I have a large order I order from pen kit mall. I ordered today because I needed seam rippers replaced.


Post-Delivery Feedback

Jul 24, 2024

I am specifically looking for sharper seam rippers. Rockler sells one but there are no volume discounts. The ones everyone sells are all from the same source. The new source doesn’t make a seam ripper of the same quality.

Willy

Post-Delivery Feedback

Jul 23, 2024

I love penn state

Online Shopper

Site Experience Feedback

Jul 23, 2024

Lots of selection. Previous experience with product has been good.

Charlie

Site Experience Feedback

Jul 23, 2024

Easy to use and handy to order

Online Shopper

Site Experience Feedback

Jul 23, 2024

I believe the shipping charges are outrageous and just another way for penn state to increase profits. It shouldn't cost $10.00 to send a 3 or 4 ounce drill bit.

Pop's

Post-Delivery Feedback

Jul 23, 2024

Penn State's a good company they usually have what you want if it's out of stock it doesn't take long for them to get it back they need to notify you when you're on the waiting list like I've been a few times and I found out myself that the items were back in stock and I was never notified when I was on the waiting list shipping I had never ever been notified when it was shipped or how long was it going to take it just shows up but it's no big deal I usually get everything I ordered and I've ordered quite a bit and it seems to be fairly good products so I will continue to use them they have a few things to try to straighten out like to shipping information when it ships out when you're supposed to get it but it's really no big deal I will continue to use Penn State

NAVYMICKEY

Site Experience Feedback

Jul 23, 2024

The website is easy to navigate and delivery is always fast in good packaging. All products I have purchased from here are great quality!!!

Online Shopper

Post-Delivery Feedback

Jul 23, 2024

Great products, terrible customer service. I ordered 6 pen kits online ($99 + $10 ship). I realized a second after I had completed my order that I forgot to add on a pen blank ($15). It is not rational to pay another $10 to ship a $15 item, so I phoned customer service to add the one piece onto my order. I was told it was not possible to add on at which point I asked to have my order cancelled so I can go back and re-order all the items including the blank I missed on the first go-around. The rep was quite resistant to help me as a customer and not very knowledgeable on how to process my request. She even had to involve her supervisor to cancel the order at which time I asked if I would be receiving a cancellation email and was told I would. Instead, I received a shipping confirmation and the items delivered as indicated on the order THAT WAS SUPPOSED TO BE CANCELLED. I am so dis-satisfied when all I wanted was to order more products but instead I now will never order again.

John

Site Experience Feedback

Jul 06, 2024

Excellent PSI website


Post-Delivery Feedback

Jul 23, 2024

Ordering online is very easy and a great experience. I told my friends about PSI and their huge selection of excellent products.. The staff are outstanding and willing to help. If a pen part is damaged, PSI gladly replaced the part. Fantastic!

Mark

Site Experience Feedback

Jul 01, 2024

All good

D4A

Site Experience Feedback

Jul 23, 2024

Penn state had exactly what I was looking for and the kit bundle helped with the purchase price. Since I am a hobbyist I would order more often if the shipping was based on size of order rather than flat rate.