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Penn State Industries Reviews - 4,223 Review - 9.5/10

Nov 30, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1561 - 1580 of 4,223

Mac

Site Experience Feedback

Jul 10, 2024

This was my second order, and I’m sure it will not be my last. My first order came in in a very timely manner and was absolutely correct. Well done.


Post-Delivery Feedback

Jul 27, 2024

I ordered a pen kit set of five pens including the bushings. It was delivered a day earlier than expected and was exactly what I ordered. And, it was about 30% cheaper than my local store! Will I buy from them again?? You bet!!

Online Shopper

Post-Delivery Feedback

Jul 27, 2024

As per usual I received the products I ordered. The shipment seemed a little late so I inquired about the status. I was told there was no record of the order. Digging a little more I learned you did indeed have a record but for some reason the order was being held up some. One day later I received notice from UPS that my order was due the next day! All in all the order arrived in a reasonable amount of time but your in house tracking needs some adjusting. Thanks.

Tinykasper9

Site Experience Feedback

Jul 26, 2024

Good products

REV>

Post-Delivery Feedback

Jul 26, 2024

VERY SATISFIED WITH PSI PRODUCTS THAT I HAVE PURCHASED!

Blake

Site Experience Feedback

Jul 26, 2024

Easy website to explore. Tech service was great

BlueDevils2422

Site Experience Feedback

Jul 26, 2024

Penn State has a great selection of items to look through at pretty reasonable prices

Brian

Site Experience Feedback

Jul 11, 2024

Penn State offer tempting selection of excellent designs. I marked what I wanted and my cart had a price tag of $750+ so I had to move a lot to the wish list. My end price tag was $370+ and I m very satisfied with my purchases.


Post-Delivery Feedback

Jul 26, 2024

Penn State have a great selection to offer and I enjoy going through your website for ideas.

Randy

Site Experience Feedback

Jul 25, 2024

This is a great company to deal with.They are always top notch

Gabe

Post-Delivery Feedback

Jul 25, 2024

I found everything I wanted. Had a good price. Penn State industries always has good stock and good products.

WaltM

Site Experience Feedback

Jul 14, 2024

I really like the selection of products at Penn State. No one else I have find matches it. The products are good quality, and they have an excellent customer service department. I like the cross references on each product that shows recommended accessory tools needed for the kits.


Post-Delivery Feedback

Jul 25, 2024

I've always had good transactions with Penn State. Sometimes delivery is a little slow, but not terribly so. I have and will continue to recommend Penn State to others.

Chicano

Post-Delivery Feedback

Jul 25, 2024

purchased several items all arrived fast everything i have ordered has not disapointed im very happy with every product i have gotten

Online Shopper

Site Experience Feedback

Jul 25, 2024

Easy to access each item by number

DG

Site Experience Feedback

Jul 25, 2024

Always good products

Randy

Site Experience Feedback

Jul 17, 2024

Great company, easy to shop online and I use the products frequently


Post-Delivery Feedback

Jul 25, 2024

Solid outfit, well stocked with quality materials.

FemaleTurner

Site Experience Feedback

Jul 25, 2024

Nice selection of household items and feminine styled pens

Possum

Site Experience Feedback

Jul 16, 2024

I have many customer for many years now. penn State Industries is one of the first companies that has sold barbecue tool kits. I am excited to try them out.


Post-Delivery Feedback

Jul 25, 2024

I enjoy Penn State industries, because they have a wide selection. And make you feel like a friend not a customer. They are the only ones I have found so far that sell barbecue tool kits. I highly recommend Penn State industries for all woodworkers

Rick

Site Experience Feedback

Jul 25, 2024

Everything is great except the shipping charges.

Art

Site Experience Feedback

Jul 25, 2024

Have been very satisfied with all my pass dealing at Penn State. Good quality products. Fair pricing.

GoVols

Site Experience Feedback

Jul 03, 2024

Overall experience was good; excellent selection, however, shipping takes 6-10 days which seems excessive for $10 cost.

CF

Site Experience Feedback

Jul 11, 2024

Offer free shipping for orders over $100


Post-Delivery Feedback

Jul 25, 2024

Good quality pens with starter packages. Easy to read instructions. Just wish there was free shipping for big orders