Penn State Industries Reviews - 4,223 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1561 - 1580 of 4,223
Mac
Site Experience Feedback
Jul 10, 2024
This was my second order, and I’m sure it will not be my last. My first order came in in a very timely manner and was absolutely correct. Well done.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mac
Post-Delivery Feedback
Jul 27, 2024
I ordered a pen kit set of five pens including the bushings. It was delivered a day earlier than expected and was exactly what I ordered. And, it was about 30% cheaper than my local store! Will I buy from them again?? You bet!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 27, 2024
As per usual I received the products I ordered. The shipment seemed a little late so I inquired about the status. I was told there was no record of the order. Digging a little more I learned you did indeed have a record but for some reason the order was being held up some. One day later I received notice from UPS that my order was due the next day! All in all the order arrived in a reasonable amount of time but your in house tracking needs some adjusting. Thanks.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
Tinykasper9
Site Experience Feedback
Jul 26, 2024
Good products
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
REV>
Post-Delivery Feedback
Jul 26, 2024
VERY SATISFIED WITH PSI PRODUCTS THAT I HAVE PURCHASED!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Blake
Site Experience Feedback
Jul 26, 2024
Easy website to explore. Tech service was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BlueDevils2422
Site Experience Feedback
Jul 26, 2024
Penn State has a great selection of items to look through at pretty reasonable prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brian
Site Experience Feedback
Jul 11, 2024
Penn State offer tempting selection of excellent designs. I marked what I wanted and my cart had a price tag of $750+ so I had to move a lot to the wish list. My end price tag was $370+ and I m very satisfied with my purchases.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Brian
Post-Delivery Feedback
Jul 26, 2024
Penn State have a great selection to offer and I enjoy going through your website for ideas.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Randy
Site Experience Feedback
Jul 25, 2024
This is a great company to deal with.They are always top notch
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gabe
Post-Delivery Feedback
Jul 25, 2024
I found everything I wanted. Had a good price. Penn State industries always has good stock and good products.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
WaltM
Site Experience Feedback
Jul 14, 2024
I really like the selection of products at Penn State. No one else I have find matches it. The products are good quality, and they have an excellent customer service department. I like the cross references on each product that shows recommended accessory tools needed for the kits.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
WaltM
Post-Delivery Feedback
Jul 25, 2024
I've always had good transactions with Penn State. Sometimes delivery is a little slow, but not terribly so. I have and will continue to recommend Penn State to others.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Chicano
Post-Delivery Feedback
Jul 25, 2024
purchased several items all arrived fast everything i have ordered has not disapointed im very happy with every product i have gotten
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 25, 2024
Easy to access each item by number
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DG
Site Experience Feedback
Jul 25, 2024
Always good products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Randy
Site Experience Feedback
Jul 17, 2024
Great company, easy to shop online and I use the products frequently
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Randy
Post-Delivery Feedback
Jul 25, 2024
Solid outfit, well stocked with quality materials.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
FemaleTurner
Site Experience Feedback
Jul 25, 2024
Nice selection of household items and feminine styled pens
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Possum
Site Experience Feedback
Jul 16, 2024
I have many customer for many years now. penn State Industries is one of the first companies that has sold barbecue tool kits. I am excited to try them out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Possum
Post-Delivery Feedback
Jul 25, 2024
I enjoy Penn State industries, because they have a wide selection. And make you feel like a friend not a customer. They are the only ones I have found so far that sell barbecue tool kits. I highly recommend Penn State industries for all woodworkers
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Rick
Site Experience Feedback
Jul 25, 2024
Everything is great except the shipping charges.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Art
Site Experience Feedback
Jul 25, 2024
Have been very satisfied with all my pass dealing at Penn State. Good quality products. Fair pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GoVols
Site Experience Feedback
Jul 03, 2024
Overall experience was good; excellent selection, however, shipping takes 6-10 days which seems excessive for $10 cost.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
CF
Site Experience Feedback
Jul 11, 2024
Offer free shipping for orders over $100
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CF
Post-Delivery Feedback
Jul 25, 2024
Good quality pens with starter packages. Easy to read instructions. Just wish there was free shipping for big orders
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »