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Penn State Industries Reviews - 4,223 Review - 9.5/10

Nov 30, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1641 - 1660 of 4,223

J.Waller

Site Experience Feedback

Jul 18, 2024

Pretty good descriptions. Would be nice if there was an easy section after putting a pen in the cart to select the bushings, drill bit, inserts, etc.

Mark

Site Experience Feedback

Jun 22, 2024

All went well

JDCTS

Site Experience Feedback

Jul 10, 2024

I love the variety of pen kit choices.

Paporod

Site Experience Feedback

Jul 18, 2024

I ordered using your catalog and the website

Online Shopper

Site Experience Feedback

Jul 05, 2024

Thought I had placed order and got notice that order was not placed

FireHabitat

Site Experience Feedback

Jul 17, 2024

Penn State Industries has an easy to navigate website and their products are top notch.

CeCe

Site Experience Feedback

Jul 17, 2024

I made 2 pen kit purchases along with the drill bits and bushings for the two different kits. I'm also getting a discount of 20% on one kit.I would make sure that the words Continue to shop remains on the form as an option after looking at payment details. It's there sometimes and not sometimes.

Bear

Site Experience Feedback

Jul 17, 2024

Very helpful and easy to read

DR

Site Experience Feedback

Jul 17, 2024

PennState industries has been easy to work with and I have never had any issues with them.

Bino

Site Experience Feedback

Jul 17, 2024

Great

Derek

Site Experience Feedback

Jun 30, 2024

As expected. I only wish the kit bushings had more cross over so I didn't have to spend six dollars every time I found a pen I wanted to try.


Post-Delivery Feedback

Jul 17, 2024

They’re great. Amazing products and excellent selection.

Whitey

Site Experience Feedback

Jul 17, 2024

Easy to access and use.Very Satisfied.

Cobber1eye

Site Experience Feedback

Jul 16, 2024

A little disappointed trying to use the Amazon checkout option I was not able to use the funds in my Amazon wallet so I was limited to the $200 visa gift card.

Brad_Lebo

Site Experience Feedback

Jul 16, 2024

We as a family are getting into woodworking and knitting.

Chuck

Post-Delivery Feedback

Jul 16, 2024

Told friends there easy projects. And share magazine

KingDaddy

Site Experience Feedback

Jul 16, 2024

The interactive catalog is difficult to use. Does not go back to previous page.

Online Shopper

Site Experience Feedback

Jul 16, 2024

Good

Michael

Site Experience Feedback

Jul 16, 2024

Interaction was very easy and I found what I was looking for.

VwKidd

Site Experience Feedback

Jul 16, 2024

Easy to find product and instructions to use.

PakerBacker

Post-Delivery Feedback

Jul 16, 2024

Always a good assortment of items I want. Prompt delivery.