Penn State Industries Reviews - 4,223 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1621 - 1640 of 4,223
Steve
Site Experience Feedback
Jul 20, 2024
It was all good no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Satisfied longtime customer
Site Experience Feedback
Jul 20, 2024
I love this company and have bought from them many times over the years. Highly recommend and very nice friendly people when you call for any assistance! Never had a bad experience with them! Very satisfied with this company!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
k
Site Experience Feedback
Jul 20, 2024
great site always easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 14, 2024
I've made about six purchases from Penn State industries shipping has been absolutely fantastic I've even had interaction with somebody that answered the phone everybody's fantastic thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LarryB
Site Experience Feedback
Jul 19, 2024
Everything went smoothly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BigMike
Site Experience Feedback
Jul 19, 2024
So far I have been very satisfied with Penn
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
WVWoodturner
Post-Delivery Feedback
Jul 19, 2024
I am very hapy with Penn State and with the quality of the goods purchased, but I have trouble with the web site every time I can neither check in or set a new password although I try. I check out as a visitor.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dal
Site Experience Feedback
Jul 19, 2024
I have been buying from Penn State Industries for years. Their selection is good, their information is correct, and their support items are generally available. I know my way around the website and it makes it easy to find what I'm looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 19, 2024
Everything is good as always.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Little John
Site Experience Feedback
Jul 19, 2024
the experience was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MMM
Site Experience Feedback
Jul 19, 2024
All products I have purchased from Penn State are accurate to their description. All pen sets work well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 19, 2024
Everything is good a big customer service had an issue would last over fixed it right away
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dusty in Iowa
Site Experience Feedback
Jul 05, 2024
Good products and easy to order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
hellboy
Post-Delivery Feedback
Jul 19, 2024
wouldn't mind more code ship feeing is very expensive
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 7
- Customer Support: 5
- Full ratings for this review »
WildBill
Site Experience Feedback
Jun 25, 2024
I was waiting on the discount. I received an email today for $30 off. That triggered the order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
WildBill
Post-Delivery Feedback
Jul 18, 2024
The most recent order was a repeat of some pepper grinders I have use in the past. I am trying some 10 inch grinders for the first time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Steve
Post-Delivery Feedback
Jul 18, 2024
I feel the time from order entry to the time you get the order into the hands of the shipping company is too long.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Bernie
Post-Delivery Feedback
Jul 18, 2024
New in the area of making pens for multiple family members for Christmas and absolutely enjoy looking at your very descriptive catalog , with tons of information and descriptions of all items required to complete the final product. Overall, high satisfaction with the quality of your products.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Wand
Site Experience Feedback
Jul 18, 2024
Penn State has a good site for buying wonderful woodworking parts. I found it particularly useful to use their pen studio, allowing me to see what my pen would look like when it was completed. A few things that could use work are making the items easier to search for by name and not just product numbers, and clearer schematics on things like bushing instructions (IE making it clear which numbers are diameter vs length, etc).
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
John
Site Experience Feedback
Jul 18, 2024
Your customer service was very helpful.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Peb
Site Experience Feedback
Jun 20, 2024
Wood turning
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »