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Penn State Industries Reviews - 4,223 Review - 9.5/10

Nov 30, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1621 - 1640 of 4,223

Steve

Site Experience Feedback

Jul 20, 2024

It was all good no issues

Satisfied longtime customer

Site Experience Feedback

Jul 20, 2024

I love this company and have bought from them many times over the years. Highly recommend and very nice friendly people when you call for any assistance! Never had a bad experience with them! Very satisfied with this company!!

k

Site Experience Feedback

Jul 20, 2024

great site always easy

Online Shopper

Site Experience Feedback

Jul 14, 2024

I've made about six purchases from Penn State industries shipping has been absolutely fantastic I've even had interaction with somebody that answered the phone everybody's fantastic thank you

LarryB

Site Experience Feedback

Jul 19, 2024

Everything went smoothly

BigMike

Site Experience Feedback

Jul 19, 2024

So far I have been very satisfied with Penn

WVWoodturner

Post-Delivery Feedback

Jul 19, 2024

I am very hapy with Penn State and with the quality of the goods purchased, but I have trouble with the web site every time I can neither check in or set a new password although I try. I check out as a visitor.

Dal

Site Experience Feedback

Jul 19, 2024

I have been buying from Penn State Industries for years. Their selection is good, their information is correct, and their support items are generally available. I know my way around the website and it makes it easy to find what I'm looking for.

Online Shopper

Post-Delivery Feedback

Jul 19, 2024

Everything is good as always.

Little John

Site Experience Feedback

Jul 19, 2024

the experience was good

MMM

Site Experience Feedback

Jul 19, 2024

All products I have purchased from Penn State are accurate to their description. All pen sets work well.

Online Shopper

Site Experience Feedback

Jul 19, 2024

Everything is good a big customer service had an issue would last over fixed it right away

Dusty in Iowa

Site Experience Feedback

Jul 05, 2024

Good products and easy to order

hellboy

Post-Delivery Feedback

Jul 19, 2024

wouldn't mind more code ship feeing is very expensive

WildBill

Site Experience Feedback

Jun 25, 2024

I was waiting on the discount. I received an email today for $30 off. That triggered the order.


Post-Delivery Feedback

Jul 18, 2024

The most recent order was a repeat of some pepper grinders I have use in the past. I am trying some 10 inch grinders for the first time.

Steve

Post-Delivery Feedback

Jul 18, 2024

I feel the time from order entry to the time you get the order into the hands of the shipping company is too long.

Bernie

Post-Delivery Feedback

Jul 18, 2024

New in the area of making pens for multiple family members for Christmas and absolutely enjoy looking at your very descriptive catalog , with tons of information and descriptions of all items required to complete the final product. Overall, high satisfaction with the quality of your products.

Wand

Site Experience Feedback

Jul 18, 2024

Penn State has a good site for buying wonderful woodworking parts. I found it particularly useful to use their pen studio, allowing me to see what my pen would look like when it was completed. A few things that could use work are making the items easier to search for by name and not just product numbers, and clearer schematics on things like bushing instructions (IE making it clear which numbers are diameter vs length, etc).

John

Site Experience Feedback

Jul 18, 2024

Your customer service was very helpful.

Peb

Site Experience Feedback

Jun 20, 2024

Wood turning