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Penn State Industries Reviews - 4,223 Review - 9.5/10

Nov 30, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1541 - 1560 of 4,223

Larry

Site Experience Feedback

Jul 30, 2024

have been with your company for over 4 years

Misstree

Site Experience Feedback

Jul 30, 2024

Amazing experience overall

FLG LLC

Site Experience Feedback

Jul 15, 2024

Great experience! Thanks PSI


Post-Delivery Feedback

Jul 30, 2024

Great place to purchase pen turning and other crafting products.

Raptor

Site Experience Feedback

Jul 30, 2024

Very good. Found what I needed.

Woodcrafter

Site Experience Feedback

Jul 29, 2024

Difficulty in updateing account, Otherwise good experience.

Thor45

Site Experience Feedback

Jul 29, 2024

It was difficult to figure out how to apply a pro code.

steve

Site Experience Feedback

Jul 29, 2024

I have always had good experiences with Penn State products since I have been doing craft shows in the past 10 plus years

KTWoodcrafts

Site Experience Feedback

Jul 29, 2024

Web site is easy to use and clearly identifies the price and shipping costs.

ropar

Site Experience Feedback

Jul 28, 2024

I always enjoy shopping at PennState, but the selection of products isn`t as good as it used to be. The solid colored football team color pen blanks are very limited. I used to get orange and purple and they aren`t offered any more. Plus we used to get black pen kits in the slimline pen kit bundles and those aren`t included any more. I would also like to see a selection of Christmas ornament kits added. I find myself shopping more frequently at your competitors to find the things i need.

Huckelberry

Post-Delivery Feedback

Jul 28, 2024

Like pen state

Online Shopper

Site Experience Feedback

Jul 28, 2024

Easy to navigate

Turnedwoodcrafts

Site Experience Feedback

Jul 15, 2024

always have had a fairly easy website Good customer service wehen I have had issues


Post-Delivery Feedback

Jul 28, 2024

Penn state has a good variety of turning projects and I have bought from them for years. Customer service is pretty good as well

Online Shopper

Site Experience Feedback

Jul 28, 2024

website easy to use. products are excellent and the finished wood products I make from them sell well.

Bob

Site Experience Feedback

Jul 15, 2024

quick and easy. i am familiar with the site and the kits that i bought

Dalton

Site Experience Feedback

Jul 27, 2024

I've had nothing but good experiences in the multitude times I've ordered from this sight

Mikes Metal

Site Experience Feedback

Jul 27, 2024

Great selection and shipping options.

Tom

Site Experience Feedback

Jul 27, 2024

They have always been good quality

Tom

Site Experience Feedback

Jul 27, 2024

Enjoy products purchased from Penn State and online catalog is very easy to use. A couple of times I ha had to contact customer service very pleasant experience

Ed

Site Experience Feedback

Jul 09, 2024

I was supposed to get a 10% discount did not get that email


Post-Delivery Feedback

Jul 27, 2024

Disappointed with e-mails that state a percentage off your purchase but then learn it’s a one time offer.

Bobby .J

Site Experience Feedback

Jul 27, 2024

No complaints. Just some info on some items Is missing