Penn State Industries Reviews - 4,223 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1541 - 1560 of 4,223
Larry
Site Experience Feedback
Jul 30, 2024
have been with your company for over 4 years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Misstree
Site Experience Feedback
Jul 30, 2024
Amazing experience overall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
FLG LLC
Site Experience Feedback
Jul 15, 2024
Great experience! Thanks PSI
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
FLG LLC
Post-Delivery Feedback
Jul 30, 2024
Great place to purchase pen turning and other crafting products.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Raptor
Site Experience Feedback
Jul 30, 2024
Very good. Found what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Woodcrafter
Site Experience Feedback
Jul 29, 2024
Difficulty in updateing account, Otherwise good experience.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Thor45
Site Experience Feedback
Jul 29, 2024
It was difficult to figure out how to apply a pro code.
- Overall Rating: N/A
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
steve
Site Experience Feedback
Jul 29, 2024
I have always had good experiences with Penn State products since I have been doing craft shows in the past 10 plus years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KTWoodcrafts
Site Experience Feedback
Jul 29, 2024
Web site is easy to use and clearly identifies the price and shipping costs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ropar
Site Experience Feedback
Jul 28, 2024
I always enjoy shopping at PennState, but the selection of products isn`t as good as it used to be. The solid colored football team color pen blanks are very limited. I used to get orange and purple and they aren`t offered any more. Plus we used to get black pen kits in the slimline pen kit bundles and those aren`t included any more. I would also like to see a selection of Christmas ornament kits added. I find myself shopping more frequently at your competitors to find the things i need.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Huckelberry
Post-Delivery Feedback
Jul 28, 2024
Like pen state
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 28, 2024
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Turnedwoodcrafts
Site Experience Feedback
Jul 15, 2024
always have had a fairly easy website Good customer service wehen I have had issues
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Turnedwoodcrafts
Post-Delivery Feedback
Jul 28, 2024
Penn state has a good variety of turning projects and I have bought from them for years. Customer service is pretty good as well
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 28, 2024
website easy to use. products are excellent and the finished wood products I make from them sell well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Jul 15, 2024
quick and easy. i am familiar with the site and the kits that i bought
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Dalton
Site Experience Feedback
Jul 27, 2024
I've had nothing but good experiences in the multitude times I've ordered from this sight
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mikes Metal
Site Experience Feedback
Jul 27, 2024
Great selection and shipping options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tom
Site Experience Feedback
Jul 27, 2024
They have always been good quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tom
Site Experience Feedback
Jul 27, 2024
Enjoy products purchased from Penn State and online catalog is very easy to use. A couple of times I ha had to contact customer service very pleasant experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ed
Site Experience Feedback
Jul 09, 2024
I was supposed to get a 10% discount did not get that email
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ed
Post-Delivery Feedback
Jul 27, 2024
Disappointed with e-mails that state a percentage off your purchase but then learn it’s a one time offer.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bobby .J
Site Experience Feedback
Jul 27, 2024
No complaints. Just some info on some items Is missing
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »