Penn State Industries Reviews - 4,223 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1521 - 1540 of 4,223
Online Shopper
Site Experience Feedback
Aug 01, 2024
always goes smoothly, today you were out of slimline pens.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 01, 2024
Great website but no matter what I buy, it's 9.95 shipping. $2.00 item? $9.95
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
oldcarguy
Site Experience Feedback
Aug 01, 2024
have worked with penn state before, just have not made purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jetmac
Post-Delivery Feedback
Aug 01, 2024
great selection, quick shipping of orders, great doing business with them, would definitely recommend to anyone
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Autie
Post-Delivery Feedback
Aug 01, 2024
Received what I'd ordered in a reasonable time frame, the items seem to be in good order, (although, I haven't used any as yet), shipping costs were reasonable.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
marti
Post-Delivery Feedback
Aug 01, 2024
had to call customers service the other day, messed up a spring on a pen I was working on. customer services was very polite and very helpful. They sent the spring and plunge out fast.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 01, 2024
Elk Call kit instructions say there should be an o ring to put over reed. There was no o ring with order.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
John
Site Experience Feedback
Jul 22, 2024
Easy website to order from. Staff are outstanding!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
grumpa
Site Experience Feedback
Jul 31, 2024
all went smoothly..found what i wantedwith ease.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brian
Site Experience Feedback
Jul 31, 2024
I had to hunt to find and then open the coupon code entry space. It should be much easier to find and in the open.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Travis
Site Experience Feedback
Jul 31, 2024
Always great shipping and customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 31, 2024
I am not going to fill out 1 of these surveys every time I get an order this is the 3rd one in the past few weeks and then you give me a reminder that I didn't fill it out this is BULLSHIT!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Eric
Site Experience Feedback
Jul 31, 2024
Easy to find, but would have liked to see additional information on mounting to lathe
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mike
Site Experience Feedback
Jul 18, 2024
It is fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mike
Post-Delivery Feedback
Jul 31, 2024
Penn State does a good job.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Crazy lady
Site Experience Feedback
Jul 16, 2024
My experience today and every time that I use pin state is really good. I like the quality the time that it takes to get to me And most generally it comes. Just as I seen in the pictures. I enjoy seeing the new products of the Twist pins just keep coming out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Crazy lady
Post-Delivery Feedback
Jul 31, 2024
I am really overall satisfied very much with products that I have received from Penn state.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Travelingfool
Site Experience Feedback
Jul 25, 2024
Easy to use this site. Great detailed specs. Nice videos of some products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Travelingfool
Post-Delivery Feedback
Jul 31, 2024
Very good quality items.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Cajun
Site Experience Feedback
Jul 31, 2024
It was seamless I just ordered what I wanted to and it was quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
1penup
Site Experience Feedback
Jul 30, 2024
Website is extremely easy to access. I was able to get my order submitted in less than 5 minutes!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GeorgiaHawk
Site Experience Feedback
Jul 30, 2024
Like the pen kits and the selection. Always been satisfied with the finished product. However the shipping process is always so slow. Other companies seem to get the kits to me much faster.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 30, 2024
Good experience. When I clicked the returning customer button at checkout, it just took me to your home page. I checked out as a guest. Perhaps I don't actually have an account with you??? It worked out.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »