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Penn State Industries Reviews - 4,223 Review - 9.5/10

Nov 30, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1521 - 1540 of 4,223

Online Shopper

Site Experience Feedback

Aug 01, 2024

always goes smoothly, today you were out of slimline pens.

Online Shopper

Site Experience Feedback

Aug 01, 2024

Great website but no matter what I buy, it's 9.95 shipping. $2.00 item? $9.95

oldcarguy

Site Experience Feedback

Aug 01, 2024

have worked with penn state before, just have not made purchases

jetmac

Post-Delivery Feedback

Aug 01, 2024

great selection, quick shipping of orders, great doing business with them, would definitely recommend to anyone

Autie

Post-Delivery Feedback

Aug 01, 2024

Received what I'd ordered in a reasonable time frame, the items seem to be in good order, (although, I haven't used any as yet), shipping costs were reasonable.

marti

Post-Delivery Feedback

Aug 01, 2024

had to call customers service the other day, messed up a spring on a pen I was working on. customer services was very polite and very helpful. They sent the spring and plunge out fast.

Online Shopper

Post-Delivery Feedback

Aug 01, 2024

Elk Call kit instructions say there should be an o ring to put over reed. There was no o ring with order.

John

Site Experience Feedback

Jul 22, 2024

Easy website to order from. Staff are outstanding!

grumpa

Site Experience Feedback

Jul 31, 2024

all went smoothly..found what i wantedwith ease.

Brian

Site Experience Feedback

Jul 31, 2024

I had to hunt to find and then open the coupon code entry space. It should be much easier to find and in the open.

Travis

Site Experience Feedback

Jul 31, 2024

Always great shipping and customer service

Online Shopper

Post-Delivery Feedback

Jul 31, 2024

I am not going to fill out 1 of these surveys every time I get an order this is the 3rd one in the past few weeks and then you give me a reminder that I didn't fill it out this is BULLSHIT!!!

Eric

Site Experience Feedback

Jul 31, 2024

Easy to find, but would have liked to see additional information on mounting to lathe

mike

Site Experience Feedback

Jul 18, 2024

It is fine


Post-Delivery Feedback

Jul 31, 2024

Penn State does a good job.

Crazy lady

Site Experience Feedback

Jul 16, 2024

My experience today and every time that I use pin state is really good. I like the quality the time that it takes to get to me And most generally it comes. Just as I seen in the pictures. I enjoy seeing the new products of the Twist pins just keep coming out


Post-Delivery Feedback

Jul 31, 2024

I am really overall satisfied very much with products that I have received from Penn state.

Travelingfool

Site Experience Feedback

Jul 25, 2024

Easy to use this site. Great detailed specs. Nice videos of some products.


Post-Delivery Feedback

Jul 31, 2024

Very good quality items.

Cajun

Site Experience Feedback

Jul 31, 2024

It was seamless I just ordered what I wanted to and it was quick and easy.

1penup

Site Experience Feedback

Jul 30, 2024

Website is extremely easy to access. I was able to get my order submitted in less than 5 minutes!

GeorgiaHawk

Site Experience Feedback

Jul 30, 2024

Like the pen kits and the selection. Always been satisfied with the finished product. However the shipping process is always so slow. Other companies seem to get the kits to me much faster.

Online Shopper

Site Experience Feedback

Jul 30, 2024

Good experience. When I clicked the returning customer button at checkout, it just took me to your home page. I checked out as a guest. Perhaps I don't actually have an account with you??? It worked out.