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Penn State Industries Reviews - 4,223 Review - 9.5/10

Nov 30, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1501 - 1520 of 4,223

Dave

Site Experience Feedback

Jul 25, 2024

Everything was good


Post-Delivery Feedback

Aug 04, 2024

Processing my order and shipping are very slow. Other than that everything was good.

Ken

Site Experience Feedback

Aug 03, 2024

I hopped on the website to grab a few things and I was directed right to the things I needed so it was quick and easy, checkout was a breeze as well

Bob D.

Site Experience Feedback

Jul 25, 2024

excellent selection of product, all of good to excellent quality.


Post-Delivery Feedback

Aug 03, 2024

on time, complete, well packed, good quality, decent pricing

Hoppy

Site Experience Feedback

Aug 03, 2024

I’m very pleased with Penn State ind,

Pen turner

Site Experience Feedback

Aug 03, 2024

I have purchased from Penn state multiple times with great service.

Online Shopper

Post-Delivery Feedback

Aug 03, 2024

I gave an 8 to the product met expectations because the 5/8 tool rest post is a bit smaller than 5/8 inches. I have not used these tool rests too much yet. but I am afraid of them turning/moving it the banjo while I am turning.

Ellie

Site Experience Feedback

Aug 02, 2024

The Catalog helped immensely to show me where to go and what product I wanted.

Online Shopper

Site Experience Feedback

Aug 02, 2024

Good purchase transaction. Shipping charges are overly high, especially in light of other online sellers.

Online Shopper

Site Experience Feedback

Jul 23, 2024

n/a

Utah

Site Experience Feedback

Aug 02, 2024

SOMETIMES A LITTLE DIFFICULT TO FIND STUFF

john

Site Experience Feedback

Aug 02, 2024

have bushings easier to order with pen kit

isocolese

Site Experience Feedback

Aug 02, 2024

never had a problem with any order, all parts always high quality, some have improved in quality compared to previous purchases of same item, always arrive one or before the day specified when placing the order.

Case

Site Experience Feedback

Jun 27, 2024

Was great and it was the only website to have what I wanted.


Post-Delivery Feedback

Aug 02, 2024

Had everything I wanted at a reasonable price and great quality. The shipping was also fast.

KBrown

Post-Delivery Feedback

Aug 02, 2024

Penn state offers quality products at affordable prices for DIYers

Howdy Doody

Site Experience Feedback

Aug 02, 2024

I contacted customer care about pen inserts and got a prompt response.

Lefty

Site Experience Feedback

Jul 16, 2024

L buy everything from pennstate


Post-Delivery Feedback

Aug 02, 2024

Always order from pennstate

29savoy

Site Experience Feedback

Aug 02, 2024

I researched similar products and the Penn State product was superior and was at the right price point.

Tash

Site Experience Feedback

Aug 02, 2024

I received a 10% discount but did not see an option to use it.

JD

Site Experience Feedback

Aug 02, 2024

Lots of product and pretty good ease of use to figure out what you need for your project

Daniel556

Site Experience Feedback

Aug 01, 2024

Very good, intuitive website. I have no complaints about the functionality of the site.