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Penn State Industries Reviews - 4,223 Review - 9.5/10

Nov 29, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1481 - 1500 of 4,223

Janie

Site Experience Feedback

Aug 06, 2024

I am very impressed with the ease, selection and quality of your products. I have recommended you to other people and will continue to do so. Look forward to purchasing again. Thank You

Tom B

Site Experience Feedback

Jul 16, 2024

It seems that every time I order Penn State has a sale going but not on the things I use regularly... Why not apply a "special sale discount" or free shipping at a certain purchase amount automatically at check out?


Post-Delivery Feedback

Aug 06, 2024

As usual, Penn State had what I wanted and got it to me in a timely manner. Great to deal with!

Cooter

Site Experience Feedback

Aug 06, 2024

Purchase was easy

Bill

Site Experience Feedback

Aug 06, 2024

Good. Lot to look at on site.

HMD

Site Experience Feedback

Aug 06, 2024

was great, easy to find accessories. variety

GG School WoodShop

Site Experience Feedback

Jul 29, 2024

I talked with a Kathy that gave me a coupon code for $10.00, since you do not offer a Veterans discount. Thank you.


Post-Delivery Feedback

Aug 06, 2024

Replaced Powertec wall mount dust collector with your unit. Additional 300cfm made all the difference in my wood working shop. And an added benefit is that your unit is at least 20 decibels quieter! Thanks!

Captured

Post-Delivery Feedback

Aug 06, 2024

Great selection, frequent sales and new items

Glenspens

Post-Delivery Feedback

Aug 05, 2024

Am a long time Penn State customer! Always top quality products! Glad to get the new Antique Pewter finish!

Bear

Site Experience Feedback

Aug 05, 2024

Could not find where to add my coupon

Pm

Site Experience Feedback

Aug 05, 2024

looking for a gift for a friend, easy to search by category

Anon

Site Experience Feedback

Aug 05, 2024

Website is overall easy to navigate and majority of products are in stock.

RH

Site Experience Feedback

Aug 05, 2024

I like buying from penn State because of their products. The only thing i don't like is the shipping cost. I am on a fixed income and sometimes i only need a couple of items like today. I am making a gift for someone and i messed up on the pen blank. So i ordered 2 more and the shipping was almost higher than the product itself.

Kim F

Site Experience Feedback

Aug 04, 2024

Everything was great! Thanks!

Frank

Post-Delivery Feedback

Aug 04, 2024

Worst buying experience. I asked for USPS shipping and got UPS shipping. Got charged 25$ for broker fees from UPS plus duty and taxes. Total of 52$. USPS are not charging broker fees, they charge a flat 5$ fee plus duty and taxes. I agree that I have to pay import duty and taxes but using UPS is the worst service for client experience. Not talking about the 3 weeks delay for shipping that I paid 23$. My total shipping charges goes up to more than 50% of my order. Ridiculous.

Rick

Site Experience Feedback

Aug 04, 2024

I find Penn State Industries to be a superior company to deal with

Watt

Site Experience Feedback

Aug 04, 2024

So-so

Garywriter

Site Experience Feedback

Aug 04, 2024

very easy to find what I wanted.

Myke

Post-Delivery Feedback

Aug 04, 2024

They offer a great variety of products and I have found them to be of good quality. They are not Mont Blanc, but their prices are very reasonable. The pen visualizer on their site is a huge plus and very helpful, Anyone that enjoys turning should give them a try.

Pop

Site Experience Feedback

Jul 13, 2024

I was able to find the parts i needed

Mark

Site Experience Feedback

Jul 27, 2024

Purchase went smoothly


Post-Delivery Feedback

Aug 04, 2024

Order process was simple and easy, order received promptly, and I am happy with the products. I have been a customer for years.