Penn State Industries Reviews - 4,223 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1481 - 1500 of 4,223
Janie
Site Experience Feedback
Aug 06, 2024
I am very impressed with the ease, selection and quality of your products. I have recommended you to other people and will continue to do so. Look forward to purchasing again. Thank You
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tom B
Site Experience Feedback
Jul 16, 2024
It seems that every time I order Penn State has a sale going but not on the things I use regularly... Why not apply a "special sale discount" or free shipping at a certain purchase amount automatically at check out?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tom B
Post-Delivery Feedback
Aug 06, 2024
As usual, Penn State had what I wanted and got it to me in a timely manner. Great to deal with!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Cooter
Site Experience Feedback
Aug 06, 2024
Purchase was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Aug 06, 2024
Good. Lot to look at on site.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
HMD
Site Experience Feedback
Aug 06, 2024
was great, easy to find accessories. variety
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GG School WoodShop
Site Experience Feedback
Jul 29, 2024
I talked with a Kathy that gave me a coupon code for $10.00, since you do not offer a Veterans discount. Thank you.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
GG School WoodShop
Post-Delivery Feedback
Aug 06, 2024
Replaced Powertec wall mount dust collector with your unit. Additional 300cfm made all the difference in my wood working shop. And an added benefit is that your unit is at least 20 decibels quieter! Thanks!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Captured
Post-Delivery Feedback
Aug 06, 2024
Great selection, frequent sales and new items
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: 7
- Full ratings for this review »
Glenspens
Post-Delivery Feedback
Aug 05, 2024
Am a long time Penn State customer! Always top quality products! Glad to get the new Antique Pewter finish!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bear
Site Experience Feedback
Aug 05, 2024
Could not find where to add my coupon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pm
Site Experience Feedback
Aug 05, 2024
looking for a gift for a friend, easy to search by category
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Anon
Site Experience Feedback
Aug 05, 2024
Website is overall easy to navigate and majority of products are in stock.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
RH
Site Experience Feedback
Aug 05, 2024
I like buying from penn State because of their products. The only thing i don't like is the shipping cost. I am on a fixed income and sometimes i only need a couple of items like today. I am making a gift for someone and i messed up on the pen blank. So i ordered 2 more and the shipping was almost higher than the product itself.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kim F
Site Experience Feedback
Aug 04, 2024
Everything was great! Thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Frank
Post-Delivery Feedback
Aug 04, 2024
Worst buying experience. I asked for USPS shipping and got UPS shipping. Got charged 25$ for broker fees from UPS plus duty and taxes. Total of 52$. USPS are not charging broker fees, they charge a flat 5$ fee plus duty and taxes. I agree that I have to pay import duty and taxes but using UPS is the worst service for client experience. Not talking about the 3 weeks delay for shipping that I paid 23$. My total shipping charges goes up to more than 50% of my order. Ridiculous.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 6
- Customer Support: N/A
- Full ratings for this review »
Rick
Site Experience Feedback
Aug 04, 2024
I find Penn State Industries to be a superior company to deal with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Watt
Site Experience Feedback
Aug 04, 2024
So-so
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Garywriter
Site Experience Feedback
Aug 04, 2024
very easy to find what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Myke
Post-Delivery Feedback
Aug 04, 2024
They offer a great variety of products and I have found them to be of good quality. They are not Mont Blanc, but their prices are very reasonable. The pen visualizer on their site is a huge plus and very helpful, Anyone that enjoys turning should give them a try.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Pop
Site Experience Feedback
Jul 13, 2024
I was able to find the parts i needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark
Site Experience Feedback
Jul 27, 2024
Purchase went smoothly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark
Post-Delivery Feedback
Aug 04, 2024
Order process was simple and easy, order received promptly, and I am happy with the products. I have been a customer for years.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »