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Penn State Industries Reviews - 4,223 Review - 9.5/10

Nov 29, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1461 - 1480 of 4,223

Rick

Site Experience Feedback

Aug 07, 2024

I had no problem ordering from the site.

Online Shopper

Site Experience Feedback

Aug 07, 2024

I hate paying for shipping and prefer to purchase my woodworking supplies from Amazon.

JH

Post-Delivery Feedback

Aug 07, 2024

Ordered on computer and everything was delivered in a timely matter. They always have the things that are needed for turning pens

snake

Site Experience Feedback

Aug 07, 2024

i have always had a good experience ordering from Penn State.

Howie

Site Experience Feedback

Aug 07, 2024

I have made a few scratchers recently. They were given as gifts, and very much appreciated.

KR

Site Experience Feedback

Aug 07, 2024

Love your products

Gini15

Post-Delivery Feedback

Aug 07, 2024

Pen kits arrived promptly, and turned out great! My first time doing a laser-cut wood design that I had to assemble. I had a couple of user-error flaws in my final pen, but the gift recipient I made it for will never know as the overall final result is breathtaking!

keelhaul kelly

Site Experience Feedback

Aug 07, 2024

easy to order

Online Shopper

Site Experience Feedback

Aug 07, 2024

Love pennstate just wish ya'll had large 1.5 x1.5 x 6 acrylic blanks

John

Site Experience Feedback

Jul 16, 2024

Easy to order


Post-Delivery Feedback

Aug 07, 2024

All items from my orders are good quality and assemble well.

LJC

Site Experience Feedback

Aug 06, 2024

I have never had a problem from this website or the products I have ordered. I love the variety of products.

NW Mark

Site Experience Feedback

Aug 06, 2024

My only difficulty comes from my phone screen being so small. Placing orders with the big computer is much easier.

CLAYBIRD

Site Experience Feedback

Aug 06, 2024

I LIKE THE FILES TO SEE HOW THE PEN IS BUILT BEFORE PURCHASE

Domingo

Site Experience Feedback

Jul 27, 2024

no problems at all

Tom

Site Experience Feedback

Jul 27, 2024

good and easy to use


Post-Delivery Feedback

Aug 06, 2024

I was shorted a 5 pc pen blank kit and contacted Penn State and it was shipped to me and received it on Sunday.

Josh

Site Experience Feedback

Aug 06, 2024

Prices are a little high but the quality is good.

Online Shopper

Site Experience Feedback

Aug 06, 2024

Great website

Mitch

Site Experience Feedback

Aug 06, 2024

Recommended by a friend and love the selection

Cowboy

Site Experience Feedback

Aug 06, 2024

Had to look through the drop button even after typing mandrel

VC Momma

Site Experience Feedback

Aug 06, 2024

I always have a good experience with Penn State Ind.