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Penn State Industries Reviews - 4,220 Review - 9.5/10

Nov 29, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1161 - 1180 of 4,220

AirWalker87

Site Experience Feedback

Sep 04, 2024

I love this company very much.

John

Site Experience Feedback

Sep 04, 2024

Penn State is my go to provider of quality products.

TB

Site Experience Feedback

Sep 04, 2024

I've been very pleased with all my purchases from Penn State

Online Shopper

Site Experience Feedback

Sep 04, 2024

I shop the catalogs you send to me and then order. It appears that you are changing things around so you have fewer starter kits in order to make more money by making purchase bushings and drill bits as extras.

DeMedici

Site Experience Feedback

Sep 04, 2024

Very easy to use and informative.

NEW HOBBY

Site Experience Feedback

Sep 04, 2024

Great experience. Easy to find materials. Good price with lot of selection.

Online Shopper

Post-Delivery Feedback

Sep 04, 2024

Didn’t need to send a catalog with the package. Made the purchase online so already familiar with the online catalog and that is much easier to use. Just added weight for the shipping and not sure if that added to my cost of shipping or not.

KAS

Site Experience Feedback

Aug 22, 2024

Very appreciative of the sale prices today.

Wimetime

Site Experience Feedback

Aug 06, 2024

I love the quality of items and the amount of choices offered. The price is ok but I do find items cheaper on Amazon and I get free shipping.


Post-Delivery Feedback

Sep 04, 2024

I appreciate the quality and the variety that Penn State offers. I have ordered many times and have always been very happy with what I have bought.

Tomale

Site Experience Feedback

Sep 03, 2024

I find it hard to find my way in the on line store

RJ

Site Experience Feedback

Sep 03, 2024

it was ok

Dusty in Iowa

Site Experience Feedback

Aug 22, 2024

Easy to find the item I was looking for And Easy to purchase.


Post-Delivery Feedback

Sep 03, 2024

The lathe I ordered and received was very good.

Online Shopper

Site Experience Feedback

Sep 03, 2024

Penn State has always taken care of my needs.

Ron

Site Experience Feedback

Sep 03, 2024

Just getting into wood turning. I purchased a used Turncrafter mini lathe with lots of accessories. I’m ready to begin making pens. Unfortunately, the belt on the lathe broke. You seem to have everything I need for this project all in one store. Including the belt.

Online Shopper

Site Experience Feedback

Sep 03, 2024

Calling to start a return went very quickly, but It would be nice to be able to process a return online. The current process seems pretty archaic.

Online Shopper

Post-Delivery Feedback

Sep 03, 2024

Order arrived as expected. All parts were received as ordered, and in perfect condition. Will definitely order from Pennstate again.

FDF

Site Experience Feedback

Sep 03, 2024

only place I shop for lathe supplies!

Gary

Site Experience Feedback

Aug 16, 2024

I didn’t know what I needed was on sale ! Nice surprise.

Reverend

Site Experience Feedback

Sep 03, 2024

I really like Penn State. Great products and great service. I make pens and bowls and really enjoy buying supplies from y’all.

Yosemite Sam

Site Experience Feedback

Aug 17, 2024

Easy and fast, with enough info on items purchased to feel confident about my selection.