Penn State Industries Reviews - 4,220 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1161 - 1180 of 4,220
AirWalker87
Site Experience Feedback
Sep 04, 2024
I love this company very much.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
John
Site Experience Feedback
Sep 04, 2024
Penn State is my go to provider of quality products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
TB
Site Experience Feedback
Sep 04, 2024
I've been very pleased with all my purchases from Penn State
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 04, 2024
I shop the catalogs you send to me and then order. It appears that you are changing things around so you have fewer starter kits in order to make more money by making purchase bushings and drill bits as extras.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
DeMedici
Site Experience Feedback
Sep 04, 2024
Very easy to use and informative.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NEW HOBBY
Site Experience Feedback
Sep 04, 2024
Great experience. Easy to find materials. Good price with lot of selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 04, 2024
Didn’t need to send a catalog with the package. Made the purchase online so already familiar with the online catalog and that is much easier to use. Just added weight for the shipping and not sure if that added to my cost of shipping or not.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
KAS
Site Experience Feedback
Aug 22, 2024
Very appreciative of the sale prices today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wimetime
Site Experience Feedback
Aug 06, 2024
I love the quality of items and the amount of choices offered. The price is ok but I do find items cheaper on Amazon and I get free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wimetime
Post-Delivery Feedback
Sep 04, 2024
I appreciate the quality and the variety that Penn State offers. I have ordered many times and have always been very happy with what I have bought.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Tomale
Site Experience Feedback
Sep 03, 2024
I find it hard to find my way in the on line store
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
RJ
Site Experience Feedback
Sep 03, 2024
it was ok
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Dusty in Iowa
Site Experience Feedback
Aug 22, 2024
Easy to find the item I was looking for And Easy to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dusty in Iowa
Post-Delivery Feedback
Sep 03, 2024
The lathe I ordered and received was very good.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 03, 2024
Penn State has always taken care of my needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ron
Site Experience Feedback
Sep 03, 2024
Just getting into wood turning. I purchased a used Turncrafter mini lathe with lots of accessories. I’m ready to begin making pens. Unfortunately, the belt on the lathe broke. You seem to have everything I need for this project all in one store. Including the belt.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 03, 2024
Calling to start a return went very quickly, but It would be nice to be able to process a return online. The current process seems pretty archaic.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 03, 2024
Order arrived as expected. All parts were received as ordered, and in perfect condition. Will definitely order from Pennstate again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
FDF
Site Experience Feedback
Sep 03, 2024
only place I shop for lathe supplies!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gary
Site Experience Feedback
Aug 16, 2024
I didn’t know what I needed was on sale ! Nice surprise.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Reverend
Site Experience Feedback
Sep 03, 2024
I really like Penn State. Great products and great service. I make pens and bowls and really enjoy buying supplies from y’all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Yosemite Sam
Site Experience Feedback
Aug 17, 2024
Easy and fast, with enough info on items purchased to feel confident about my selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »