Penn State Industries Reviews - 4,220 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1121 - 1140 of 4,220
Jerry
Site Experience Feedback
Sep 08, 2024
it was not bad, was looking for a special Inlay I still can't find it.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
Bigguy
Site Experience Feedback
Sep 08, 2024
Have a friend who has your product and had a chance to use enjoyed it so got my own
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Jose
Site Experience Feedback
Aug 16, 2024
I am satisfied with your veriety
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jose
Post-Delivery Feedback
Sep 08, 2024
PSI is the best place that I have found to get small wood turning kits of these kinds! I am very pleased with their products.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kevbob
Site Experience Feedback
Aug 28, 2024
Donna in customer service helped me with a manual for my lathe and I am now getting what I need to make pens. I have used for years and wouldn’t shop anywhere else for my stuff.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kevbob
Post-Delivery Feedback
Sep 08, 2024
Getting back into turning after quite a few years where I didn’t have a place to work. I ordered some of the back tools and supplies to get going. As always, Penn State came thru, on time, correct products in perfect condition and additional info for future orders.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 22, 2024
I found the very product I had been looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jay
Site Experience Feedback
Sep 07, 2024
Penn state has always reliable and has some of the best pen kits.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Sir Charles
Site Experience Feedback
Sep 07, 2024
Clear pictures. Short on physical dimensions of critical nature.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
ECorum
Site Experience Feedback
Sep 07, 2024
Ordering is always easy at Penn State
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Sep 07, 2024
No problem I’ve used Penn State Ind for lots of years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Reed
Post-Delivery Feedback
Sep 07, 2024
I’ve only had one issue throughout the years ordering from Pennstate and it was my mistake, but Pennstste corrected it at no cost to me. Be quality and customer service around!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Smurf
Post-Delivery Feedback
Sep 07, 2024
PennState has a very user friendly website. Fair prices. My order arrived by the promised date. I definitely would check back with them for future items.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 07, 2024
I would like more variety of project types
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rocky
Site Experience Feedback
Sep 07, 2024
Easy to order products easy payment products are high quality heavy duty not those cheap knockoffs
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Pen turner
Site Experience Feedback
Aug 26, 2024
I’m a repeat customer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pen turner
Post-Delivery Feedback
Sep 07, 2024
I’ve had a great experience with every order I’ve placed. The product quality is fantastic.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ed
Post-Delivery Feedback
Sep 07, 2024
Received order and am anxious to use pencil components in a finished product. I'd recommend PennState for its variety of choices.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
BookWorm WoodMaker
Site Experience Feedback
Aug 28, 2024
Very good. I had to use chat to find my items because I was on my phone rather than my laptop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BookWorm WoodMaker
Post-Delivery Feedback
Sep 07, 2024
I saw what I needed, ordering was a breeze online. The amount of time it took to get to my shop was reasonable. However, it was like Christmas opening up the packages. The pen kits are stunning, easy to market and sell.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
tazzzette
Site Experience Feedback
Aug 17, 2024
It would be nice if Canadian orders were delivered faster
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
tazzzette
Post-Delivery Feedback
Sep 07, 2024
I love the products but being in Canada my order took a month to arrive, also I did not have information of when my item would arrive.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 1
- Customer Support: N/A
- Full ratings for this review »
Wanker
Site Experience Feedback
Sep 06, 2024
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 06, 2024
Was unable to use discount code after I chose the way to pay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Matthew
Site Experience Feedback
Sep 06, 2024
Everything went smoothly up until the final checkout. It kept bouncing me back to the previous page whenever I tried to enter my payment information saying "invalid payment method". I ultimately had to use my amazon account to pay for my cart, which used the exact same card that it said was "invalid".
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »