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Penn State Industries Reviews - 4,220 Review - 9.5/10

Nov 29, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1121 - 1140 of 4,220

Jerry

Site Experience Feedback

Sep 08, 2024

it was not bad, was looking for a special Inlay I still can't find it.

Bigguy

Site Experience Feedback

Sep 08, 2024

Have a friend who has your product and had a chance to use enjoyed it so got my own

Jose

Site Experience Feedback

Aug 16, 2024

I am satisfied with your veriety


Post-Delivery Feedback

Sep 08, 2024

PSI is the best place that I have found to get small wood turning kits of these kinds! I am very pleased with their products.

Kevbob

Site Experience Feedback

Aug 28, 2024

Donna in customer service helped me with a manual for my lathe and I am now getting what I need to make pens. I have used for years and wouldn’t shop anywhere else for my stuff.


Post-Delivery Feedback

Sep 08, 2024

Getting back into turning after quite a few years where I didn’t have a place to work. I ordered some of the back tools and supplies to get going. As always, Penn State came thru, on time, correct products in perfect condition and additional info for future orders.

Online Shopper

Site Experience Feedback

Aug 22, 2024

I found the very product I had been looking for.

Jay

Site Experience Feedback

Sep 07, 2024

Penn state has always reliable and has some of the best pen kits.

Sir Charles

Site Experience Feedback

Sep 07, 2024

Clear pictures. Short on physical dimensions of critical nature.

ECorum

Site Experience Feedback

Sep 07, 2024

Ordering is always easy at Penn State

Bill

Site Experience Feedback

Sep 07, 2024

No problem I’ve used Penn State Ind for lots of years.

Reed

Post-Delivery Feedback

Sep 07, 2024

I’ve only had one issue throughout the years ordering from Pennstate and it was my mistake, but Pennstste corrected it at no cost to me. Be quality and customer service around!!

Smurf

Post-Delivery Feedback

Sep 07, 2024

PennState has a very user friendly website. Fair prices. My order arrived by the promised date. I definitely would check back with them for future items.

Online Shopper

Site Experience Feedback

Sep 07, 2024

I would like more variety of project types

Rocky

Site Experience Feedback

Sep 07, 2024

Easy to order products easy payment products are high quality heavy duty not those cheap knockoffs

Pen turner

Site Experience Feedback

Aug 26, 2024

I’m a repeat customer


Post-Delivery Feedback

Sep 07, 2024

I’ve had a great experience with every order I’ve placed. The product quality is fantastic.

Ed

Post-Delivery Feedback

Sep 07, 2024

Received order and am anxious to use pencil components in a finished product. I'd recommend PennState for its variety of choices.

BookWorm WoodMaker

Site Experience Feedback

Aug 28, 2024

Very good. I had to use chat to find my items because I was on my phone rather than my laptop


Post-Delivery Feedback

Sep 07, 2024

I saw what I needed, ordering was a breeze online. The amount of time it took to get to my shop was reasonable. However, it was like Christmas opening up the packages. The pen kits are stunning, easy to market and sell.

tazzzette

Site Experience Feedback

Aug 17, 2024

It would be nice if Canadian orders were delivered faster


Post-Delivery Feedback

Sep 07, 2024

I love the products but being in Canada my order took a month to arrive, also I did not have information of when my item would arrive.

Wanker

Site Experience Feedback

Sep 06, 2024

It was good

Online Shopper

Site Experience Feedback

Sep 06, 2024

Was unable to use discount code after I chose the way to pay.

Matthew

Site Experience Feedback

Sep 06, 2024

Everything went smoothly up until the final checkout. It kept bouncing me back to the previous page whenever I tried to enter my payment information saying "invalid payment method". I ultimately had to use my amazon account to pay for my cart, which used the exact same card that it said was "invalid".