Penn State Industries Reviews - 4,204 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1181 - 1200 of 4,204
Reb3lwoodworking
Post-Delivery Feedback
Sep 03, 2024
I just really enjoyed the quality of products and the ease of making things with them!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
John
Site Experience Feedback
Aug 28, 2024
It was okay.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
John
Post-Delivery Feedback
Sep 03, 2024
The order arived when I expected it.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 9
- Full ratings for this review »
Harvey
Site Experience Feedback
Sep 03, 2024
Easy website to navigate, easy to check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
rogerg
Site Experience Feedback
Sep 02, 2024
easy trans, no hidden BS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wisconsin
Post-Delivery Feedback
Sep 02, 2024
The product worked out great, recommended it to friends.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
DW
Site Experience Feedback
Sep 02, 2024
item discerptions were not very detailed.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
FlyerFran
Site Experience Feedback
Aug 21, 2024
Shipping should be free after a certain amount. LeeValley is now $50, Amazon is $0.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
FlyerFran
Post-Delivery Feedback
Sep 02, 2024
I love the products (always at the forefront of the market), with good prices and over the top customer service. I've been a loyal customer for many years and have never been disappointed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 02, 2024
Excellent customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Halfbubbleoff
Site Experience Feedback
Sep 02, 2024
I try to purchase on my computer and when I'm prompted to input my payment method it kicks me back to the shipping screen and says "invalid payment method" when I haven't even entered my card information. I end up having to process the order on my phone. Not sure what the problem is.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Lucky 10 fingers
Site Experience Feedback
Aug 20, 2024
Had to request help with resetting password, even though I have it written down on my Rolodex, apparently was messed up or expired
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lucky 10 fingers
Post-Delivery Feedback
Sep 02, 2024
They had a good selection of products for pen making, like hardware, blanks, glues and polishes. A great one stop shopping.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 02, 2024
I placed an order and they did not honor the sale price that is in the newest catalog. Sale price was not the online price.
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 3
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 02, 2024
I got the wrong order, but it was corrected
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 6
- Customer Support: 9
- Full ratings for this review »
Bill
Site Experience Feedback
Aug 16, 2024
Really like your products and customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Post-Delivery Feedback
Sep 02, 2024
Everything I have ordered from PSI has been great That’s why I keep ordering from them
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 02, 2024
Good selection on turning kits
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 02, 2024
I recently made a purchase and overall, I am quite pleased with my experience. The variety of products they offer is impressive, and the prices are very reasonable. I found exactly what I was looking for and more. However, I was a bit disappointed that free shipping wasn’t offered, especially after spending a significant amount of money. I believe that providing free shipping for larger orders would greatly enhance the customer experience.Despite this, I am happy with my purchase and would consider buying from them again.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 01, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lloyd
Site Experience Feedback
Sep 01, 2024
Very satisfied with the service at Penn State. On the rare occasion, if there is a problem-like defective part, missing part-there has always been a quick resolution of the problem.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jeff
Site Experience Feedback
Sep 01, 2024
you definitely need to start paying for shipping on orders over $100.00 you definitely need to have a military discount
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
MM
Post-Delivery Feedback
Aug 30, 2024
I was completely satisfied with my order experience with Penn State Industries. The only negative was with the product itself. In my opinion, it is underpowered and stops turning with even moderate pressure when milling the pen blanks true. I was going to sell my small Wen lathe, but sadly I have to keep it for that process. I would have been far happier if the new lathe could have handled it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 01, 2024
Everything went smoothly. Anytime I call to place an order the staff is so healpful and friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »