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Penn State Industries Reviews - 4,204 Review - 9.5/10

Nov 29, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1181 - 1200 of 4,204

Reb3lwoodworking

Post-Delivery Feedback

Sep 03, 2024

I just really enjoyed the quality of products and the ease of making things with them!

John

Site Experience Feedback

Aug 28, 2024

It was okay.


Post-Delivery Feedback

Sep 03, 2024

The order arived when I expected it.

Harvey

Site Experience Feedback

Sep 03, 2024

Easy website to navigate, easy to check out

rogerg

Site Experience Feedback

Sep 02, 2024

easy trans, no hidden BS

Wisconsin

Post-Delivery Feedback

Sep 02, 2024

The product worked out great, recommended it to friends.

DW

Site Experience Feedback

Sep 02, 2024

item discerptions were not very detailed.

FlyerFran

Site Experience Feedback

Aug 21, 2024

Shipping should be free after a certain amount. LeeValley is now $50, Amazon is $0.


Post-Delivery Feedback

Sep 02, 2024

I love the products (always at the forefront of the market), with good prices and over the top customer service. I've been a loyal customer for many years and have never been disappointed.

Online Shopper

Site Experience Feedback

Sep 02, 2024

Excellent customer service

Halfbubbleoff

Site Experience Feedback

Sep 02, 2024

I try to purchase on my computer and when I'm prompted to input my payment method it kicks me back to the shipping screen and says "invalid payment method" when I haven't even entered my card information. I end up having to process the order on my phone. Not sure what the problem is.

Lucky 10 fingers

Site Experience Feedback

Aug 20, 2024

Had to request help with resetting password, even though I have it written down on my Rolodex, apparently was messed up or expired


Post-Delivery Feedback

Sep 02, 2024

They had a good selection of products for pen making, like hardware, blanks, glues and polishes. A great one stop shopping.

Online Shopper

Site Experience Feedback

Sep 02, 2024

I placed an order and they did not honor the sale price that is in the newest catalog. Sale price was not the online price.

Online Shopper

Post-Delivery Feedback

Sep 02, 2024

I got the wrong order, but it was corrected

Bill

Site Experience Feedback

Aug 16, 2024

Really like your products and customer service


Post-Delivery Feedback

Sep 02, 2024

Everything I have ordered from PSI has been great That’s why I keep ordering from them

Online Shopper

Site Experience Feedback

Sep 02, 2024

Good selection on turning kits

Online Shopper

Site Experience Feedback

Sep 02, 2024

I recently made a purchase and overall, I am quite pleased with my experience. The variety of products they offer is impressive, and the prices are very reasonable. I found exactly what I was looking for and more. However, I was a bit disappointed that free shipping wasn’t offered, especially after spending a significant amount of money. I believe that providing free shipping for larger orders would greatly enhance the customer experience.Despite this, I am happy with my purchase and would consider buying from them again.

Online Shopper

Site Experience Feedback

Sep 01, 2024

good

Lloyd

Site Experience Feedback

Sep 01, 2024

Very satisfied with the service at Penn State. On the rare occasion, if there is a problem-like defective part, missing part-there has always been a quick resolution of the problem.

Jeff

Site Experience Feedback

Sep 01, 2024

you definitely need to start paying for shipping on orders over $100.00 you definitely need to have a military discount

MM

Post-Delivery Feedback

Aug 30, 2024

I was completely satisfied with my order experience with Penn State Industries. The only negative was with the product itself. In my opinion, it is underpowered and stops turning with even moderate pressure when milling the pen blanks true. I was going to sell my small Wen lathe, but sadly I have to keep it for that process. I would have been far happier if the new lathe could have handled it.

Online Shopper

Site Experience Feedback

Sep 01, 2024

Everything went smoothly. Anytime I call to place an order the staff is so healpful and friendly.