Penn State Industries Reviews - 4,204 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1201 - 1220 of 4,204
Online Shopper
Post-Delivery Feedback
Sep 01, 2024
Penn offers an overwhelming number of pen kits. I needed about 35. I called to get advice on which to choose and took the advice.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
freebird363
Site Experience Feedback
Sep 01, 2024
excellent website and supply of goods
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PenTurner
Site Experience Feedback
Sep 01, 2024
Penn State Industries has a great selection of pen kits!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
D
Site Experience Feedback
Sep 01, 2024
When you add to cart need to be able to return to shopping
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
James
Post-Delivery Feedback
Sep 01, 2024
PSI gets orders out promptly and they are carefully packaged and top quality.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 24, 2024
I use PayPal constantly, but your site did not permit it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 01, 2024
I am fairly new to turning, but am a long time woodworker. All of my SAE Brad point bits have a distinguishable ‘point’. The 7mm bit I received from you does not, ??
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 17, 2024
I'm disappointed in your shipping charges. It has prevented me from ordering from your establishment in the past. Had it not been for the discount offered on the drrill chuck, I wouldn't have ordered from you.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Ron Weimer
Site Experience Feedback
Aug 22, 2024
It was all great very simple no hassle to place order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 31, 2024
Easy to order online
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
LJC
Site Experience Feedback
Aug 17, 2024
I have shopped with Penn State Industries for about 14 years and I have never had a bad experience. I will continue shopping with Penn State Industries for as long as I keep turning.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LJC
Post-Delivery Feedback
Aug 31, 2024
Penn State Industries was the first company I used when I started making pens fifteen years ago. Although there are other companies, I get more variety and better deals from Penn State. After having purchased over 1000 pen kits at Penn State I am always impressed at the variety and quality I get. I have only had one order that needed attention, it was taken care of immediately. Penn State is always my first choice.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
DEH
Post-Delivery Feedback
Aug 31, 2024
Very efficient an simple process
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Allywag
Post-Delivery Feedback
Aug 31, 2024
Like the new products offered. Very diversified catalog.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Luna
Site Experience Feedback
Aug 31, 2024
Experience on the site was great like always. Easy Navigation to what I wanted, nice suggested products and easy check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bud
Site Experience Feedback
Aug 31, 2024
I like Penn State's catalog and web site. Too many catalogs though. I dislike the Smoking Pipe Kits. This is my personal opinion but I have introduced pen turning to my grandsons and they are Penn State customers. I do not like that the have access to these items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
George
Site Experience Feedback
Aug 21, 2024
I have ordered a lot from PSI, I always feel comfortable ordering from them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Steve
Post-Delivery Feedback
Aug 31, 2024
Order is easily placed, and delivered in a timely fashion
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Aug 31, 2024
With all my interaction it has been outstanding. I'm happy to be dealing with Pen State . They have met all my answers and orders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steve
Site Experience Feedback
Aug 30, 2024
Good experience. Heard about you while at Oregon State fair
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Máster Chief
Site Experience Feedback
Aug 30, 2024
I have used Penn State products for many years. The quality and service are the best. People love the gifts I make with their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Aug 30, 2024
It was too easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »