Penn State Industries Reviews - 4,220 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1141 - 1160 of 4,220
Staff Sergeant
Site Experience Feedback
Sep 06, 2024
Good and quick experience. I know what I’m looking for and it’s easy to find on website.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Old Phone Dude
Site Experience Feedback
Sep 06, 2024
Typical order experience, good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PabloB
Site Experience Feedback
Sep 06, 2024
Great selection and competitive prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
William
Site Experience Feedback
Aug 27, 2024
Phone number should be changed to 3186138317
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
William
Post-Delivery Feedback
Sep 06, 2024
Experience was good as usual. Shipping was a little slow but not Penns’ fault
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 27, 2024
Wonderful purchase experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bigun
Site Experience Feedback
Sep 06, 2024
Easy ordering
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Merle
Site Experience Feedback
Sep 05, 2024
Good. All links were live and checkout was transparent.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Marty
Site Experience Feedback
Sep 05, 2024
Seemed pretty good to me.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
rainne
Site Experience Feedback
Sep 05, 2024
love this
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
maryjean
Site Experience Feedback
Sep 05, 2024
very good costumer service was very nice for the first time I had to call after so many purchases only this time received one broken piece and had no problem to replace.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Suggestions
Post-Delivery Feedback
Sep 05, 2024
Great to order from but would love better coupons and free shipping on orders over $100. Customer service can never hear me when I call.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 2
- Full ratings for this review »
None
Site Experience Feedback
Sep 05, 2024
Every time I use this site, I have trouble with check out.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Bill
Site Experience Feedback
Aug 19, 2024
Easy to place order and great discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Post-Delivery Feedback
Sep 05, 2024
I didn't get shipment notification. I inquired and received immediate response on shipment information.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Rob
Site Experience Feedback
Sep 05, 2024
It has always been very good every time I order from Penn State Ind.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
rtgeorge71
Site Experience Feedback
Sep 05, 2024
Enjoyed my overall experience with purchases on website. Easy to use and very informative of each item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ralph
Site Experience Feedback
Aug 24, 2024
I have purchased many times from Penn State Industries, and the products are always as described, and excellent quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ralph
Post-Delivery Feedback
Sep 05, 2024
I've been ordering kits and supplies from Penn State Industries for some years now. And have always been very satisfied with the products, and all aspects of my purchases.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bill D
Site Experience Feedback
Aug 22, 2024
Good experience except ship times are not consistent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ckester
Site Experience Feedback
Sep 04, 2024
Very good layout, easy to use. Accessing the Wish List needs to be more straightforward, such as a pull-down or something. I like the section for the kits that has what other things - bits, bushings - are needed to complete the kit.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alex
Site Experience Feedback
Sep 04, 2024
It was good since I could even see the product I'm going to build before I build it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
The Harv
Site Experience Feedback
Sep 04, 2024
Satisfied would love quicker shipping less cost
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »