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Penn State Industries Reviews - 4,220 Review - 9.5/10

Nov 29, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1141 - 1160 of 4,220

Staff Sergeant

Site Experience Feedback

Sep 06, 2024

Good and quick experience. I know what I’m looking for and it’s easy to find on website.

Old Phone Dude

Site Experience Feedback

Sep 06, 2024

Typical order experience, good.

PabloB

Site Experience Feedback

Sep 06, 2024

Great selection and competitive prices

William

Site Experience Feedback

Aug 27, 2024

Phone number should be changed to 3186138317


Post-Delivery Feedback

Sep 06, 2024

Experience was good as usual. Shipping was a little slow but not Penns’ fault

Online Shopper

Site Experience Feedback

Aug 27, 2024

Wonderful purchase experience

Bigun

Site Experience Feedback

Sep 06, 2024

Easy ordering

Merle

Site Experience Feedback

Sep 05, 2024

Good. All links were live and checkout was transparent.

Marty

Site Experience Feedback

Sep 05, 2024

Seemed pretty good to me.

rainne

Site Experience Feedback

Sep 05, 2024

love this

maryjean

Site Experience Feedback

Sep 05, 2024

very good costumer service was very nice for the first time I had to call after so many purchases only this time received one broken piece and had no problem to replace.

Suggestions

Post-Delivery Feedback

Sep 05, 2024

Great to order from but would love better coupons and free shipping on orders over $100. Customer service can never hear me when I call.

None

Site Experience Feedback

Sep 05, 2024

Every time I use this site, I have trouble with check out.

Bill

Site Experience Feedback

Aug 19, 2024

Easy to place order and great discounts


Post-Delivery Feedback

Sep 05, 2024

I didn't get shipment notification. I inquired and received immediate response on shipment information.

Rob

Site Experience Feedback

Sep 05, 2024

It has always been very good every time I order from Penn State Ind.

rtgeorge71

Site Experience Feedback

Sep 05, 2024

Enjoyed my overall experience with purchases on website. Easy to use and very informative of each item.

Ralph

Site Experience Feedback

Aug 24, 2024

I have purchased many times from Penn State Industries, and the products are always as described, and excellent quality.


Post-Delivery Feedback

Sep 05, 2024

I've been ordering kits and supplies from Penn State Industries for some years now. And have always been very satisfied with the products, and all aspects of my purchases.

Bill D

Site Experience Feedback

Aug 22, 2024

Good experience except ship times are not consistent.

ckester

Site Experience Feedback

Sep 04, 2024

Very good layout, easy to use. Accessing the Wish List needs to be more straightforward, such as a pull-down or something. I like the section for the kits that has what other things - bits, bushings - are needed to complete the kit.

Alex

Site Experience Feedback

Sep 04, 2024

It was good since I could even see the product I'm going to build before I build it

The Harv

Site Experience Feedback

Sep 04, 2024

Satisfied would love quicker shipping less cost