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Penn State Industries Reviews - 4,220 Review - 9.5/10

Nov 29, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1101 - 1120 of 4,220

CeAnn

Site Experience Feedback

Sep 02, 2024

My only problem was a couple of items were out of stock.


Post-Delivery Feedback

Sep 10, 2024

Great prices! Awesome delivery and order tracking. Product meets and/or exceeds my expectations. They also send catalogs frequently.

Bobby

Site Experience Feedback

Sep 10, 2024

Super easy. And quick

Kissman

Site Experience Feedback

Sep 10, 2024

Was good except couldn't find a pen blank I wanted a certain color other than that it was good

Moku

Site Experience Feedback

Sep 10, 2024

one of the products I was looking for was sold out. I would be nice if Penn State industries could either list an estimated date of resupply or email me when resupplied.

Willis

Site Experience Feedback

Sep 10, 2024

Display of products-very good. Working to check-out is clumsy, with some screens appearing repetitive, and causing concern that the product is being billed more than once-confusing. Leaves a customer with an overall feeling of angst.

TXPaul

Site Experience Feedback

Sep 10, 2024

No Issues. Easy transaction.

Sarge

Post-Delivery Feedback

Sep 09, 2024

PennStateIndustries has a variety of different pen kits that are very unique!! Since I’m just learning how to use a lathe, I have the desire to learn to make a variety of pens for my display case!!

Steve

Site Experience Feedback

Sep 09, 2024

Just fine

Cris

Site Experience Feedback

Sep 09, 2024

It was good

Online Shopper

Post-Delivery Feedback

Sep 09, 2024

I have ordered and received approx. 10 tee time pen kits. They assemble easily and look great. I have given most of them to my golf buddies and they all love them. Thanks for a great product.

Jim

Site Experience Feedback

Sep 09, 2024

PSI is a Great source for turnning

Richard M

Site Experience Feedback

Sep 09, 2024

No problems ordering

DWD state college

Site Experience Feedback

Aug 20, 2024

Trying a new pen style.


Post-Delivery Feedback

Sep 09, 2024

Found what I was looking for. AMAZON HAS FREE SHIPPING with my prime membership. I got all the way in your check out process until I saw the shipping charges. Hello Amazon!!!

Trish

Post-Delivery Feedback

Sep 09, 2024

This was a gift certificate for a friend that uses this company for his purchases. It was his birthday gift. He was very surprised and happy with it. Thank you!

Bad Answering Service

Post-Delivery Feedback

Sep 09, 2024

I placed the order with the answering service and they had a hard time with my order. At the end I asked them to cancel the order and although they said they would, it did not happen. This was over the Labor day weekend. On Tuesday Customer Service (Penn State Employee )was able to resolve the issue. I love Penn State but the after hours answering service is not good.

Beto

Site Experience Feedback

Sep 09, 2024

It’s all good

SRG

Site Experience Feedback

Aug 23, 2024

I've always been completely satisfied, been shopping with you for 20 years! Thanks PSI.

swede

Site Experience Feedback

Sep 09, 2024

I found easily the items i wanted and checkout was extremely easy

Bootlegger

Site Experience Feedback

Sep 08, 2024

Everything was easy to find. Trying to pay for products and changing passwords was a issue

Bob

Site Experience Feedback

Sep 08, 2024

Very easy