Penn State Industries Reviews - 4,220 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1101 - 1120 of 4,220
CeAnn
Site Experience Feedback
Sep 02, 2024
My only problem was a couple of items were out of stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CeAnn
Post-Delivery Feedback
Sep 10, 2024
Great prices! Awesome delivery and order tracking. Product meets and/or exceeds my expectations. They also send catalogs frequently.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bobby
Site Experience Feedback
Sep 10, 2024
Super easy. And quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kissman
Site Experience Feedback
Sep 10, 2024
Was good except couldn't find a pen blank I wanted a certain color other than that it was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Moku
Site Experience Feedback
Sep 10, 2024
one of the products I was looking for was sold out. I would be nice if Penn State industries could either list an estimated date of resupply or email me when resupplied.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Willis
Site Experience Feedback
Sep 10, 2024
Display of products-very good. Working to check-out is clumsy, with some screens appearing repetitive, and causing concern that the product is being billed more than once-confusing. Leaves a customer with an overall feeling of angst.
- Overall Rating: 3
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
TXPaul
Site Experience Feedback
Sep 10, 2024
No Issues. Easy transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sarge
Post-Delivery Feedback
Sep 09, 2024
PennStateIndustries has a variety of different pen kits that are very unique!! Since I’m just learning how to use a lathe, I have the desire to learn to make a variety of pens for my display case!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Steve
Site Experience Feedback
Sep 09, 2024
Just fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cris
Site Experience Feedback
Sep 09, 2024
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 09, 2024
I have ordered and received approx. 10 tee time pen kits. They assemble easily and look great. I have given most of them to my golf buddies and they all love them. Thanks for a great product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jim
Site Experience Feedback
Sep 09, 2024
PSI is a Great source for turnning
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Richard M
Site Experience Feedback
Sep 09, 2024
No problems ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DWD state college
Site Experience Feedback
Aug 20, 2024
Trying a new pen style.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DWD state college
Post-Delivery Feedback
Sep 09, 2024
Found what I was looking for. AMAZON HAS FREE SHIPPING with my prime membership. I got all the way in your check out process until I saw the shipping charges. Hello Amazon!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Trish
Post-Delivery Feedback
Sep 09, 2024
This was a gift certificate for a friend that uses this company for his purchases. It was his birthday gift. He was very surprised and happy with it. Thank you!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bad Answering Service
Post-Delivery Feedback
Sep 09, 2024
I placed the order with the answering service and they had a hard time with my order. At the end I asked them to cancel the order and although they said they would, it did not happen. This was over the Labor day weekend. On Tuesday Customer Service (Penn State Employee )was able to resolve the issue. I love Penn State but the after hours answering service is not good.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Beto
Site Experience Feedback
Sep 09, 2024
It’s all good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
SRG
Site Experience Feedback
Aug 23, 2024
I've always been completely satisfied, been shopping with you for 20 years! Thanks PSI.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
swede
Site Experience Feedback
Sep 09, 2024
I found easily the items i wanted and checkout was extremely easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bootlegger
Site Experience Feedback
Sep 08, 2024
Everything was easy to find. Trying to pay for products and changing passwords was a issue
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bob
Site Experience Feedback
Sep 08, 2024
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »