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Penn State Industries Reviews - 4,220 Review - 9.5/10

Nov 29, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1081 - 1100 of 4,220

Cowboy

Site Experience Feedback

Sep 13, 2024

All good

Ralph

Site Experience Feedback

Aug 27, 2024

They had every thing I needed.


Post-Delivery Feedback

Sep 13, 2024

Penn state has a wide selection

Joe

Site Experience Feedback

Sep 13, 2024

Easy to navigate and was able to order easily

JDM

Site Experience Feedback

Sep 12, 2024

Sometimes the website is a little slow. The products and service are excellent.

Chuck

Site Experience Feedback

Sep 12, 2024

Ordered from your catalog that you send me

BH

Site Experience Feedback

Sep 04, 2024

It would be nice if you could choose words of similar types together and have to individually search for

Wood turner

Site Experience Feedback

Aug 30, 2024

Overall finding a product is great if you have an item number. Was looking for a few items from the catalogue by name only and the site was not able to find them. Possibly add search capabilities to search by item name. ie: Strawberry Ice Kirinite. Perhaps discontinued but could not find in latest catalogue. Also - no place to add discount code at checkout.


Post-Delivery Feedback

Sep 12, 2024

Overall a good experience in ordering the items I wanted. Ordered on -line. Did not see a place to enter discount code when placing order, but discount was applied at some point in the processing process. Would order from PennState again.

Me

Site Experience Feedback

Aug 22, 2024

Good


Post-Delivery Feedback

Sep 12, 2024

Fun product. Great ordering experience

BillSr

Post-Delivery Feedback

Sep 12, 2024

Easy

Dag

Site Experience Feedback

Aug 22, 2024

Shipping cost is high. To many products not in stock.


Post-Delivery Feedback

Sep 11, 2024

Great place to get pen turning supplies!

GMASK

Site Experience Feedback

Sep 11, 2024

Wanted to order additional pen kits but they were out of stock.

GBDUTT

Site Experience Feedback

Sep 11, 2024

I like all the products. Wish they had more 1”x1” blank options for key chains. Wish shipping was free.

Rich

Site Experience Feedback

Sep 11, 2024

Looking for 2 kits for a Navy pen. I have a small piece of wood from the USS Constitution that will be used. The Brass body will be perfect for a Nauy pen.

Online Shopper

Post-Delivery Feedback

Sep 11, 2024

I bought a pen maker dust trap PKDTRAPE and am not happy with it.

Online Shopper

Post-Delivery Feedback

Sep 11, 2024

The post office did not put the box in the designated tub. My dog tore up the package and I two pen boxes were destroyed.

Dmart444

Site Experience Feedback

Sep 11, 2024

Great products , accurately described.

Online Shopper

Post-Delivery Feedback

Sep 11, 2024

Customer service is excellent

Emil

Site Experience Feedback

Sep 11, 2024

Good experience

Ron

Site Experience Feedback

Aug 29, 2024

Easy to use

BDM

Site Experience Feedback

Sep 11, 2024

It was good as usual.