Penn State Industries Reviews - 4,220 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1081 - 1100 of 4,220
Cowboy
Site Experience Feedback
Sep 13, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ralph
Site Experience Feedback
Aug 27, 2024
They had every thing I needed.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Ralph
Post-Delivery Feedback
Sep 13, 2024
Penn state has a wide selection
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Joe
Site Experience Feedback
Sep 13, 2024
Easy to navigate and was able to order easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JDM
Site Experience Feedback
Sep 12, 2024
Sometimes the website is a little slow. The products and service are excellent.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Chuck
Site Experience Feedback
Sep 12, 2024
Ordered from your catalog that you send me
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
BH
Site Experience Feedback
Sep 04, 2024
It would be nice if you could choose words of similar types together and have to individually search for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wood turner
Site Experience Feedback
Aug 30, 2024
Overall finding a product is great if you have an item number. Was looking for a few items from the catalogue by name only and the site was not able to find them. Possibly add search capabilities to search by item name. ie: Strawberry Ice Kirinite. Perhaps discontinued but could not find in latest catalogue. Also - no place to add discount code at checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wood turner
Post-Delivery Feedback
Sep 12, 2024
Overall a good experience in ordering the items I wanted. Ordered on -line. Did not see a place to enter discount code when placing order, but discount was applied at some point in the processing process. Would order from PennState again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Me
Site Experience Feedback
Aug 22, 2024
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Me
Post-Delivery Feedback
Sep 12, 2024
Fun product. Great ordering experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
BillSr
Post-Delivery Feedback
Sep 12, 2024
Easy
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Dag
Site Experience Feedback
Aug 22, 2024
Shipping cost is high. To many products not in stock.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Dag
Post-Delivery Feedback
Sep 11, 2024
Great place to get pen turning supplies!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
GMASK
Site Experience Feedback
Sep 11, 2024
Wanted to order additional pen kits but they were out of stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GBDUTT
Site Experience Feedback
Sep 11, 2024
I like all the products. Wish they had more 1”x1” blank options for key chains. Wish shipping was free.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rich
Site Experience Feedback
Sep 11, 2024
Looking for 2 kits for a Navy pen. I have a small piece of wood from the USS Constitution that will be used. The Brass body will be perfect for a Nauy pen.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 11, 2024
I bought a pen maker dust trap PKDTRAPE and am not happy with it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 11, 2024
The post office did not put the box in the designated tub. My dog tore up the package and I two pen boxes were destroyed.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Dmart444
Site Experience Feedback
Sep 11, 2024
Great products , accurately described.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 11, 2024
Customer service is excellent
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Emil
Site Experience Feedback
Sep 11, 2024
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ron
Site Experience Feedback
Aug 29, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BDM
Site Experience Feedback
Sep 11, 2024
It was good as usual.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »