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Penn State Industries Reviews - 4,220 Review - 9.5/10

Nov 29, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1061 - 1080 of 4,220

Mike

Site Experience Feedback

Sep 07, 2024

No problem with the website and the people at Penn State Industries are very helpful.


Post-Delivery Feedback

Sep 15, 2024

I like the fact that they have good products and good prices and if you have a problem with your order they are great about making it right.

David S.

Site Experience Feedback

Sep 15, 2024

I was able to quickly find and purchase my item. It was a seamless transaction.

Online Shopper

Site Experience Feedback

Sep 07, 2024

I have nothing more to offer

HurdCrafters

Site Experience Feedback

Sep 15, 2024

Finding what i needed for an upcoming craft show was easy and a perfect solution.

Ken

Site Experience Feedback

Sep 15, 2024

A little extra searching needed for some of finishing supplies wanted. Otherwise, went fine. free shipping if ordering over certain mount would be nice.

Manny

Site Experience Feedback

Sep 15, 2024

Pleased with product quality and selection

Jon

Site Experience Feedback

Sep 14, 2024

I love the site it is vary user friendly and it recommends the related items you need

Online Shopper

Site Experience Feedback

Sep 14, 2024

Good

Chris

Site Experience Feedback

Aug 16, 2024

Great products

brian

Post-Delivery Feedback

Sep 14, 2024

Order was incomplete missing one drill bit

Sam

Site Experience Feedback

Sep 14, 2024

The website is great. I was just a dummy and ordered the wrong size mandrel saver combo. Make sure you check what your lathe fits. The #1 is tiny.

Barry S

Site Experience Feedback

Sep 14, 2024

Good Experience

Online Shopper

Site Experience Feedback

Sep 14, 2024

tHINGS ARE GOOD

DJ

Site Experience Feedback

Aug 28, 2024

Iam a blind Veteran who learned how to make the pens at blind rehab next to the Yale campus.now I make them for physical therapy.and as gifts with an occasional sale


Post-Delivery Feedback

Sep 14, 2024

The products they sell at Penn State Industries are top quality products with a easy return policy that you will probably never use. I have been purchasing items from them for over 10 years and only called for a problem once. the problem was with a pen that I had trouble with assembly and was helped over the phone in minuets.

oldscout

Site Experience Feedback

Aug 21, 2024

I found the website easy to navigate and the information on the products complete, including the accessories I will need to complete the project.

Don

Site Experience Feedback

Sep 13, 2024

great pen kits. Will continue to buy them from Penn State

Sam

Site Experience Feedback

Sep 13, 2024

Already had the link to what I wanted, went very quickly

TomR

Site Experience Feedback

Sep 13, 2024

I have purchased from Penn State for years and find the web site easy to use and it makes ordering quite simple.

NoMiWoodArt

Site Experience Feedback

Sep 13, 2024

Always great selection of one of a kind pieces.Prices are sometimes a bit high on some items but usually are the items you cannot get anywhere else.

Pen Guy

Post-Delivery Feedback

Sep 13, 2024

10 years dealing with Penn State, always the best.