Penn State Industries Reviews - 4,220 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1061 - 1080 of 4,220
Mike
Site Experience Feedback
Sep 07, 2024
No problem with the website and the people at Penn State Industries are very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Post-Delivery Feedback
Sep 15, 2024
I like the fact that they have good products and good prices and if you have a problem with your order they are great about making it right.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
David S.
Site Experience Feedback
Sep 15, 2024
I was able to quickly find and purchase my item. It was a seamless transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 07, 2024
I have nothing more to offer
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
HurdCrafters
Site Experience Feedback
Sep 15, 2024
Finding what i needed for an upcoming craft show was easy and a perfect solution.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ken
Site Experience Feedback
Sep 15, 2024
A little extra searching needed for some of finishing supplies wanted. Otherwise, went fine. free shipping if ordering over certain mount would be nice.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
- Full ratings for this review »
Manny
Site Experience Feedback
Sep 15, 2024
Pleased with product quality and selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jon
Site Experience Feedback
Sep 14, 2024
I love the site it is vary user friendly and it recommends the related items you need
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 14, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Aug 16, 2024
Great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
brian
Post-Delivery Feedback
Sep 14, 2024
Order was incomplete missing one drill bit
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Sam
Site Experience Feedback
Sep 14, 2024
The website is great. I was just a dummy and ordered the wrong size mandrel saver combo. Make sure you check what your lathe fits. The #1 is tiny.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Barry S
Site Experience Feedback
Sep 14, 2024
Good Experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 14, 2024
tHINGS ARE GOOD
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DJ
Site Experience Feedback
Aug 28, 2024
Iam a blind Veteran who learned how to make the pens at blind rehab next to the Yale campus.now I make them for physical therapy.and as gifts with an occasional sale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DJ
Post-Delivery Feedback
Sep 14, 2024
The products they sell at Penn State Industries are top quality products with a easy return policy that you will probably never use. I have been purchasing items from them for over 10 years and only called for a problem once. the problem was with a pen that I had trouble with assembly and was helped over the phone in minuets.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
oldscout
Site Experience Feedback
Aug 21, 2024
I found the website easy to navigate and the information on the products complete, including the accessories I will need to complete the project.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Don
Site Experience Feedback
Sep 13, 2024
great pen kits. Will continue to buy them from Penn State
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sam
Site Experience Feedback
Sep 13, 2024
Already had the link to what I wanted, went very quickly
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
TomR
Site Experience Feedback
Sep 13, 2024
I have purchased from Penn State for years and find the web site easy to use and it makes ordering quite simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NoMiWoodArt
Site Experience Feedback
Sep 13, 2024
Always great selection of one of a kind pieces.Prices are sometimes a bit high on some items but usually are the items you cannot get anywhere else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pen Guy
Post-Delivery Feedback
Sep 13, 2024
10 years dealing with Penn State, always the best.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »