Penn State Industries Reviews - 4,220 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1041 - 1060 of 4,220
turnabout1
Site Experience Feedback
Sep 19, 2024
I let daughter-in-law pick out her gift,and the color of the blanks. It made her day. thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Don
Site Experience Feedback
Sep 19, 2024
Love this and focus on the customer. Instructions are very easy to follow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
G wood
Site Experience Feedback
Sep 19, 2024
Very good descriptions of your products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brad
Site Experience Feedback
Sep 10, 2024
I wish they had something for veterans.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brad
Post-Delivery Feedback
Sep 18, 2024
Great product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Boone Dawg
Site Experience Feedback
Sep 18, 2024
I've purchased different items from Penn State over the years. Router bits, specialty tools and a pen lathe. Always a very straight forward experience. Items are easy to find. Descriptions are accurate. Shipping is always prompt. Thank you for making the shopping experience quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rick
Site Experience Feedback
Sep 18, 2024
Would like a catalogue
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stan
Site Experience Feedback
Sep 08, 2024
Many good items. It would be nice to have one button to get necessary items to turn the product if needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BWC
Site Experience Feedback
Sep 18, 2024
The item numbers in the catalog for some of the pencil kits that I purchased did not match their correct item numbers. There were two of them. they were for the Black and Chrome slimline pencil kits.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jeff
Site Experience Feedback
Sep 17, 2024
I love the products and service. It's a one stop shopping place for pen making and equipment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jesse
Site Experience Feedback
Sep 17, 2024
I enjoy the product line but the customer services isn't the best. They also don't offer many discounts. I will still shop here because they have some specific items I need but I'm not always happy doing business with them due to cost and the customer service.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Jake
Site Experience Feedback
Sep 17, 2024
I love this company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
melvin07
Site Experience Feedback
Sep 17, 2024
I really like the website and the selection you have. It would be nice if you would carry knife blanks like those at Bear It would also be nice to have more color options for pen refills and fountain pen ink.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
40Fordman
Site Experience Feedback
Aug 31, 2024
Love the new Lighthouse pens. When combined with the Fiji blanks, it is beautiful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
40Fordman
Post-Delivery Feedback
Sep 17, 2024
The new item are great. The selection and information was precise.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: 10
- Full ratings for this review »
Mrclint
Site Experience Feedback
Sep 17, 2024
King is bs spending over $100 and still have to pay shipping. Rockler you spend $50 and get free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Greg
Post-Delivery Feedback
Sep 16, 2024
Easy to order and great quality
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Seawalker
Site Experience Feedback
Sep 16, 2024
Website was missing some details needed for pen kits
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bear
Site Experience Feedback
Sep 16, 2024
Ordering was easy and selection was good. Would be nice to offer free hopping after a certain dollar amount.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Cory
Site Experience Feedback
Sep 16, 2024
Website is good but I think you would see orders increase with occasional free shipping or some other discount based on order total.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Warbird99
Site Experience Feedback
Sep 16, 2024
The shipping charges are the ame no matter what you order. There are times that I will not order something that I need because the shipping costs more than the part that i want. Other than th shipping costs, i am very pleased with Penn State and use them regularly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
The Old Man
Site Experience Feedback
Sep 15, 2024
A good place to shop to get unique items for small projects in my home shop. Quality is good and priced competitively.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »