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Penn State Industries Reviews - 4,220 Review - 9.5/10

Nov 28, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1041 - 1060 of 4,220

turnabout1

Site Experience Feedback

Sep 19, 2024

I let daughter-in-law pick out her gift,and the color of the blanks. It made her day. thanks

Don

Site Experience Feedback

Sep 19, 2024

Love this and focus on the customer. Instructions are very easy to follow.

G wood

Site Experience Feedback

Sep 19, 2024

Very good descriptions of your products.

Brad

Site Experience Feedback

Sep 10, 2024

I wish they had something for veterans.


Post-Delivery Feedback

Sep 18, 2024

Great product.

Boone Dawg

Site Experience Feedback

Sep 18, 2024

I've purchased different items from Penn State over the years. Router bits, specialty tools and a pen lathe. Always a very straight forward experience. Items are easy to find. Descriptions are accurate. Shipping is always prompt. Thank you for making the shopping experience quick and easy.

Rick

Site Experience Feedback

Sep 18, 2024

Would like a catalogue

Stan

Site Experience Feedback

Sep 08, 2024

Many good items. It would be nice to have one button to get necessary items to turn the product if needed.

BWC

Site Experience Feedback

Sep 18, 2024

The item numbers in the catalog for some of the pencil kits that I purchased did not match their correct item numbers. There were two of them. they were for the Black and Chrome slimline pencil kits.

Jeff

Site Experience Feedback

Sep 17, 2024

I love the products and service. It's a one stop shopping place for pen making and equipment.

Jesse

Site Experience Feedback

Sep 17, 2024

I enjoy the product line but the customer services isn't the best. They also don't offer many discounts. I will still shop here because they have some specific items I need but I'm not always happy doing business with them due to cost and the customer service.

Jake

Site Experience Feedback

Sep 17, 2024

I love this company

melvin07

Site Experience Feedback

Sep 17, 2024

I really like the website and the selection you have. It would be nice if you would carry knife blanks like those at Bear It would also be nice to have more color options for pen refills and fountain pen ink.

40Fordman

Site Experience Feedback

Aug 31, 2024

Love the new Lighthouse pens. When combined with the Fiji blanks, it is beautiful.


Post-Delivery Feedback

Sep 17, 2024

The new item are great. The selection and information was precise.

Mrclint

Site Experience Feedback

Sep 17, 2024

King is bs spending over $100 and still have to pay shipping. Rockler you spend $50 and get free shipping.

Greg

Post-Delivery Feedback

Sep 16, 2024

Easy to order and great quality

Seawalker

Site Experience Feedback

Sep 16, 2024

Website was missing some details needed for pen kits

Bear

Site Experience Feedback

Sep 16, 2024

Ordering was easy and selection was good. Would be nice to offer free hopping after a certain dollar amount.

Cory

Site Experience Feedback

Sep 16, 2024

Website is good but I think you would see orders increase with occasional free shipping or some other discount based on order total.

Warbird99

Site Experience Feedback

Sep 16, 2024

The shipping charges are the ame no matter what you order. There are times that I will not order something that I need because the shipping costs more than the part that i want. Other than th shipping costs, i am very pleased with Penn State and use them regularly.

The Old Man

Site Experience Feedback

Sep 15, 2024

A good place to shop to get unique items for small projects in my home shop. Quality is good and priced competitively.